Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 71 of 357
Karen Brooks

"When I first came in contact with Ryan I was very upset. I had just found out from my mortgage company that there wasn't enough money taken out for tax and insurance so I owed this amount more and my ...When I first came in contact with Ryan I was very upset. I had just found out from my mortgage company that there wasn't enough money taken out for tax and insurance so I owed this amount more and my monthly payments were to go up. My first thought was they couldn't figure this out before I started making payments! So, I got on the computer looking for a refinance company that I could use. I got a call from Ryan and he started talking, wasn't sure, matter of fact wasn't trusting him. He continued to talk,very respectfully,and the more he talked,the questions he asked,I started feeling better about who I was talking with. He put together a terrific deal, truly all for my best interest. I feel that I made the right decision to sign with Ryan. I am glad that he has had the patience to work with me and I would highly recommend him to anyone that needs the help like I did."

John D'Angelo

"There aren't enough words I can say to thank Chris, Guy and all of the Rocket Mortgage team. Chris made it possible for my family and I to breath a sigh of relief in meeting my financial goals. The ...There aren't enough words I can say to thank Chris, Guy and all of the Rocket Mortgage team. Chris made it possible for my family and I to breath a sigh of relief in meeting my financial goals. The refinancing has made it possible for us to have more money to enjoy life. I am no longer carrying my home on my back. Thank you for walking me through the process and you made it easy...You are a true asset to your company. I trust that they too will agree. Take care and may God Bless you and your family..."

Dr. Shalane Lawrence

"I am absolutely delighted to write this review for Ryan because I am 100% satisfied with his work! The quality, excellence, dedication, and thoroughness he demonstrated were outstanding. Ryan treated ...I am absolutely delighted to write this review for Ryan because I am 100% satisfied with his work! The quality, excellence, dedication, and thoroughness he demonstrated were outstanding. Ryan treated my husband and me with exceptional care and professionalism throughout our home purchase process. He was always reachable, honest, and committed to guiding us every step of the way. Ryan truly stands out; a genuine superstar! I sincerely hope his manager recognizes his outstanding service because he definitely deserves a promotion. From the bottom of our hearts, we thank you, Ryan. I will gladly recommend you without reservation to anyone seeking excellence and integrity."

Debbie Madsen

"Initially I was undecided about applying for a refinance loan online - I like the old school style of sitting across the desk from someone. However, from the moment I met Blake on the phone I was ...Initially I was undecided about applying for a refinance loan online - I like the old school style of sitting across the desk from someone. However, from the moment I met Blake on the phone I was comfortable with proceeding. I felt like I was dealing with my nephew. He was very knowledgeable about the process and easily explained every option and step along the way. But best of all I felt that he had my best interest as his primary goal. It wasn't about selling me a mortgage, it was about doing the right thing for my finances and my circumstances and making sure I understood what I was doing. The application was a breeze and Blake checked in with me often to keep me updated on the progress. In addition to the excellent customer service I received from Blake, I learned more about Rocket Mortgage in general which deepened my comfort level in getting a loan from them. For instance, I did not know that Rocket Mortgage will not sell my loan at any time in the future! I love that! I know that through the course of my loan I will have one loan number, one mortgage company. I am so thankful that I was connected with Blake. He made this a very positive, smooth experience for me. I sure appreciate his friendliness and support. Yes, it was online and over the phone, but I felt like I was sitting across the desk from him!! I would most definitely recommend Blake to handle your financial needs with Rocket Mortgage. Thank you Blake!!"

Tina Molander

"Scott Gwin is a very knowledgeable real estate finance professional. He provides clear, concise information. His response time to phone or email requests/questions is normally same day. I have ...Scott Gwin is a very knowledgeable real estate finance professional. He provides clear, concise information. His response time to phone or email requests/questions is normally same day. I have confidence in Scott and his abilities. To provide background on how I make this judgement regarding Scott, I have decades of experience working with commercial real estate people, from prior jobs I've held, as well as years of working with real estate financial advisers and servicing agents for personal family real estate holdings. I have 25 years of professional financial and audit experience and expect people to know their industry and be able to provide answers and service without stumbling. You can have 100% confidence in Scott; he is outstanding in his work ethic and knowledge of the industry."

Hector Mendez

"Justin was the only reason we stayed with Rocket Mortgage. He made the initial steps of getting pre approved, securing a loan, and working through red-tape so very stress free. He remained in ...Justin was the only reason we stayed with Rocket Mortgage. He made the initial steps of getting pre approved, securing a loan, and working through red-tape so very stress free. He remained in contact for over 6mo and made many changes minutes after we asked. He was very responsive, organized and always available. When we rcvd an better loan quote (4K less OOP) from a bank we work with we decided to stay with Rocket Mortgage because of all the work Justin did for us. We felt we owed it to him to stay with Rocket Mortgage and see it through. Once we left Justin to work with other loan/closing specialist, we dreaded the experience, but stayed true our commitment. I'm not certain if we'd use Rocket Mortgage again, but if we knew we could work with Justin again, we'd certainly have to give it strong consideration. The man was just great to work with."

Bobbie Fischer

"Lien was the best ever!!! I was so lucky Lien answered the phone when I called. I could not believe we closed in less than 3 weeks and we got the best rate!! Lien is a true professional, ...Lien was the best ever!!! I was so lucky Lien answered the phone when I called. I could not believe we closed in less than 3 weeks and we got the best rate!! Lien is a true professional, personable, friendly, smart, accommodating, helpful, patient, kind, etc! It was the truly the best experience I have had refinancing and this was not by any means our first refi....but it was the best~!! Thank you Lien!!"

Sharon Kelso

"This is the second time I've used Rocket Mortgage but the first time using Chad Wilson, The reason I came back to Rocket Mortgage was to save the money but the reason Id return in the future would be ...This is the second time I've used Rocket Mortgage but the first time using Chad Wilson, The reason I came back to Rocket Mortgage was to save the money but the reason Id return in the future would be because of Chad and the money lol!! Customer service has always been important to me but over the last 14 yrs of struggling, to get help, from people I thought were my friends, after breaking my neck, customer service is now a necessity! Chad, went above and beyond what I expected making the processes so much easier and faster then I thought. I live in constant pain yet he made it fairly pain free. "

Jay Anderson

"I recently had the pleasure of working with Justin and I cannot express enough my appreciation for the exceptional service and support provided throughout the process. From the very beginning, Justin ...I recently had the pleasure of working with Justin and I cannot express enough my appreciation for the exceptional service and support provided throughout the process. From the very beginning, Justin stood out with his wealth of knowledge and willingness to share helpful information. He took the time to explain every detail, ensuring I understood each step and making what could have been an overwhelming experience manageable and clear. His expertise and ability to break down complex financial terms into easily understandable concepts were invaluable. What truly set Justin apart was his remarkable patience. There were moments when I felt overwhelmed and unsure, but he consistently remained calm and reassuring. He patiently addressed all my concerns, no matter how many questions I had or how often I needed clarification. His unwavering support provided me with the confidence I needed to move forward. Really wouldn’t have wanted to go through this process with anyone else."

Lucian Beane

"Mario was so patient and very clear and transparent threw out the entire process. I don't believe that we could have ever found a better agent then Mario . To put up with us for over a month and all ...Mario was so patient and very clear and transparent threw out the entire process. I don't believe that we could have ever found a better agent then Mario . To put up with us for over a month and all the problems we had along the way he went above and beyond to make things happen the way we needed it to. The man knows is stuff . Thank you Mario , Rocket mortgage is lucky to have you"