Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 72 of 357
Chad Wilson
Chad Wilson

Chad Wilson
Rocket Mortgage
63 Reviews
Sharon Kelso

"This is the second time I've used Rocket Mortgage but the first time using Chad Wilson, The reason I came back to Rocket Mortgage was to save the money but the reason Id return in the future would be ...This is the second time I've used Rocket Mortgage but the first time using Chad Wilson, The reason I came back to Rocket Mortgage was to save the money but the reason Id return in the future would be because of Chad and the money lol!! Customer service has always been important to me but over the last 14 yrs of struggling, to get help, from people I thought were my friends, after breaking my neck, customer service is now a necessity! Chad, went above and beyond what I expected making the processes so much easier and faster then I thought. I live in constant pain yet he made it fairly pain free. "

Justin Brink
Justin Brink

Justin Brink
Rocket Mortgage
62 Reviews
Jay Anderson

"I recently had the pleasure of working with Justin and I cannot express enough my appreciation for the exceptional service and support provided throughout the process. From the very beginning, Justin ...I recently had the pleasure of working with Justin and I cannot express enough my appreciation for the exceptional service and support provided throughout the process. From the very beginning, Justin stood out with his wealth of knowledge and willingness to share helpful information. He took the time to explain every detail, ensuring I understood each step and making what could have been an overwhelming experience manageable and clear. His expertise and ability to break down complex financial terms into easily understandable concepts were invaluable. What truly set Justin apart was his remarkable patience. There were moments when I felt overwhelmed and unsure, but he consistently remained calm and reassuring. He patiently addressed all my concerns, no matter how many questions I had or how often I needed clarification. His unwavering support provided me with the confidence I needed to move forward. Really wouldn’t have wanted to go through this process with anyone else."

Ernesto Garcia
Ernesto Garcia

Ernesto Garcia
Rocket Mortgage
62 Reviews
Matt Guedesse

"Ernesto Garcia was a pleasure to work with. I told him that I was technologically handicapped when it came to me getting him things he needed to complete the process. He was very helpful in helping me...Ernesto Garcia was a pleasure to work with. I told him that I was technologically handicapped when it came to me getting him things he needed to complete the process. He was very helpful in helping me get through the things I needed to get through to take care of my refi. I felt so relaxed and comfortable knowing that he was on my side. I would recommend Ernesto to anybody I know that was wanting to go through something like I did. Kudos to Ernesto Garcia!!!!"

Cole Hanson
Cole Hanson

Cole Hanson
Rocket Mortgage
62 Reviews
Robin Cole

"I went on line to find a mortgage company since I was having issues with the current company with a assumption request. Within 5 minutes I had a person calling me. I had been with the other company ...I went on line to find a mortgage company since I was having issues with the current company with a assumption request. Within 5 minutes I had a person calling me. I had been with the other company 20 years and hadn't spoke to anyone. It was Cole, he was very informative and concerned with my situation. He talked to me about options and offered a best solution. I am forever grateful for his help and ease of processes. I had been dealing with the now old company for over a month and was going no where and with Cole guiding the way closed within a few weeks. Will recommend to anyone that I know needing a mortgage."

Shawn Jones
Shawn Jones

Shawn Jones
Rocket Mortgage
62 Reviews
Gerry Werhan

"We reached out to Rocket during the last week of January to inquire about obtaining a HELOC. Shawn engaged with us immediately and we completed the application on February 5. We closed on our line of ...We reached out to Rocket during the last week of January to inquire about obtaining a HELOC. Shawn engaged with us immediately and we completed the application on February 5. We closed on our line of credit on FEBRUARY 24!! He and his colleagues and vendors moved swiftly, courteously and knowledgeably to get our application approved and the appraisal of our property completed in 19 days. We were kept in the loop by phone, email and website account page updates every step of the way with timely and professional communications. Rocket has its "ship" together systems-wise, and most importantly, PEOPLE-WISE! Many were involved, but Shawn was the mover and shaker, and a complete pleasure to work with. We are grateful!"

Marty Komertz
Marty Komertz

Marty Komertz
Rocket Mortgage
62 Reviews
Donna Lind

"When I first heard of Rocket Mortgage/Rocket Mortgage I was extremely skeptical. Then when I spoke to Marty I was so impressed with his kindness, knowledge and kindness. Whenever I had a question I...When I first heard of Rocket Mortgage/Rocket Mortgage I was extremely skeptical. Then when I spoke to Marty I was so impressed with his kindness, knowledge and kindness. Whenever I had a question I was able to text him or call him and always got reassuring answers from him. I wasn't expecting this kind of amazing customer service at all! Working with Marty has been a pleasure, he always advised me what was next on the "To Do" list and answered all my questions (as many times as I asked over and over)! I highly recommend working with Marty! He's one of those "great finds" - I've never received such top-notch professional customer service and I am so fortunate to have had the opportunity to work with him, he genuinely cares about what he does and it's clear that he is great at his job! Thanks for everything Marty, you made this process worthwhile (even when I had my doubts!"

Chris Redmond
Chris Redmond

Chris Redmond
Rocket Mortgage
62 Reviews
Anna Miller

"Chris was EXCELLENT! Before moving through any steps, I was able to get questions answered. He explained everything and if it was something that I still have concerned on, he covered it in more ...Chris was EXCELLENT! Before moving through any steps, I was able to get questions answered. He explained everything and if it was something that I still have concerned on, he covered it in more detail. He kept in contact with me throughout the whole process and was available to answer any questions. He even helped me with anything else that may have been going on throughout the process. His response back to emails and phone calls/voice messages were amazing. I would go through him again and recommend him to everyone. He was professional, but also laid back at the same time. I felt calm even when I wasn't. We both made a Jeopardy joke at times which was awesome! Chris you deserve more than 5 stars, hands down! Thank you once again! "

Jeffrey Rodriguez
Jeffrey Rodriguez

Jeffrey Rodriguez
Rocket Mortgage
62 Reviews
Steve Davey Sr.

"My mortgage had been sold 4 times in the course of 10 years. Twice the previous company had to pay me money they were fined for overcharges. I was not a trusting person when it came to refinance to ...My mortgage had been sold 4 times in the course of 10 years. Twice the previous company had to pay me money they were fined for overcharges. I was not a trusting person when it came to refinance to begin with and believed my credit score would prove an obstacle as well, but then I talked with Jeff. After answering a couple of simple questions, he said he thought he could indeed help me. He walked me through the process telling me he would be totally honest throughout and if I felt uncomfortable or needed to ask any questions just do so. I had many and must admit still skeptical. I was thinking okay, any moment, as in the past, this guy was going to come back and tell me sorry he was wrong. Jeff was calm and reassuring. Jeff is an amazing man He got me the loan, saved me a ton of money, gave me piece of mind, and some much needed breathing room. I don't know how I can ever thank him enough!"

Stuart Russ
Stuart Russ

Stuart Russ
Rocket Mortgage
62 Reviews
Tammy Trumbo

"I recently completed the mortgage loan process with Stuart at Rocket Mortgage and I couldn’t be more impressed with the exceptional level of service I received from start to finish. Stuart and team ...I recently completed the mortgage loan process with Stuart at Rocket Mortgage and I couldn’t be more impressed with the exceptional level of service I received from start to finish. Stuart and team demonstrated outstanding professionalism, transparency, and responsiveness from the initial consultation to the final closing. They took the time to thoroughly explain each step of the loan process, ensuring I understood all the terms and options available to me. Communication was prompt and clear — I always felt informed and supported. What really stood out was how smoothly everything was handled, even when unexpected issues arose. The team was proactive in finding solutions and kept the process moving efficiently. Their customer-first approach made what could have been a stressful experience feel seamless and even enjoyable. I highly recommend Rocket Mortgage to anyone looking for a mortgage lender that combines deep expertise with genuinely caring service. Thank you for helping me achieve this important milestone with such ease and confidence!"

Chris Smith
Chris Smith

Chris Smith
Rocket Mortgage
62 Reviews
Brett Ian

"If I could give 100 stars, I would not hesitate to do so, and then I would probably inquire if I could give Chris 1,000 more stars. Chris has been an outstanding partner through multiple missions with...If I could give 100 stars, I would not hesitate to do so, and then I would probably inquire if I could give Chris 1,000 more stars. Chris has been an outstanding partner through multiple missions with my mortgage. Chris initially helped me with the purchase of my new home, as well as the subsequent refinances. Chris made everything easy to understand, and he was always punctual with his responses. In addition, Chris gave answers to my questions that were supported by evidence and explanation (i.e. Is it worthwhile to refinance? Should I buy down points? Etc. Etc. Etc.). When anyone talks about home ownership and the mortgage process, they always talk about what a headache it was, and what I always tell them is TALK TO MY GUY CHRIS AT Rocket Mortgage!!!! The honesty, availability, and care Chris displayed 100% of the time, is the reason I consult with him and him only. You wont regret it."