Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 72 of 399
Jerry D Roth

"I called Rocket. Dan connected with me at a time convenient for both of us and we completed a mortgage application within 3 hours. It was a long call but I had all of the information he requested and ...I called Rocket. Dan connected with me at a time convenient for both of us and we completed a mortgage application within 3 hours. It was a long call but I had all of the information he requested and we forged ahead. Within a day the application was complete and we had a tentative approval in no time flat! Dan stayed with me until the next section when I was switched to another person on the following team. Even then, he took my calls and answered questions that came up. Eighteen days later, we will sit at the settlement table. This might not have been the quickest mortgage Dan has worked with but his professionalism and doggedness allowed us to complete with a remarkably shirt time period and an absolute minimum of issues. Thank you!"

Stephanie Adkins

"I enjoyed my experience with Adam. He was fantastic. I felt like he was with me the whole way. He was easy to reach and answered all of my questions quickly. He wants the loan to work out as much ...I enjoyed my experience with Adam. He was fantastic. I felt like he was with me the whole way. He was easy to reach and answered all of my questions quickly. He wants the loan to work out as much as you do. He celebrated my appraisal report with me. He can be trusted. He was not the first agency that I spoke with. I changed over to him. The first agency the man made me feel pressured. That company was also giving me a higher interest rate. The man seemed frustrated. When I spoke with Adam the first time I knew that he was the right choice. I know this was an online loan but I felt safer doing this than I did when I first got my home loan through a hometown bank!"

Scott Claiborne

"I’ve been dealing with Thomas over the past year trying to refinance my house. To some extent, I was a difficult client to deal with. Throughout all that I put him through Thomas’ professionalism ...I’ve been dealing with Thomas over the past year trying to refinance my house. To some extent, I was a difficult client to deal with. Throughout all that I put him through Thomas’ professionalism was in wavering. He was patient and understanding of my situation. He never pressured me towards anything and was always helpful as we worked out my refinance. I finally contacted him 3 weeks ago and he quickly locked me into a 30 yr conventional loan at 3.375%. He worked into the evening making sure we had everything covered and that enabled me to finally refinance my mortgage at a rate that benefits my family and I immensely. I recommend Thomas in handling any and all mortgage dealings. He has an in depth knowledge of the mortgage financing industry which based on his long tenure at Rocket Mortgage. He is more than capable of serving his clients’ mortgage needs."

Kerry Bruno

"I am a first time home owner, who never in a million years believed that I would be approved for a loan, or the steps and process of it. Brandon Matti and Jennifer Parks held my hand, and walked me ...I am a first time home owner, who never in a million years believed that I would be approved for a loan, or the steps and process of it. Brandon Matti and Jennifer Parks held my hand, and walked me through the ups and downs of the whole process. I would recommend them to anyone! Even when I thought we were going to be declined and we hit some pretty huge holes in the road Jennifer and Brandon always let me know they were fighting for me and what we had to do to make things right. I am now living in my house for a little over a month and all my Thanks go to these 2 people. Not to mention with the app, and online log on for Rocket Mortgage you can always see what documents you need, what you need to do next, where in the process you are, and a little chat window for questions and concerns. Rocket Mortgage is defiantly where the future of mortgage is going. Now I only wish I lived closer to their headquarters, I myself have a customer service related job and would only be so lucky to work for a company with such amazing customer service support! Great job guys! Keep up the OUTSTANDING job!"

Victor Reveron

"Based on my experience with Rocket Mortgage, I believe they have an almost perfect combination of professional people and technology, their website kept me informed of current status while providing ...Based on my experience with Rocket Mortgage, I believe they have an almost perfect combination of professional people and technology, their website kept me informed of current status while providing ways for needed documents to be passed to/from me. Anytime I wanted to ask a question, I could post it on their site and typically received a satisfactory response within a few short hours. Additionally, people were usually available via phone. The website is user friendly and all folks that I talked to were professional, knowledgable and friendly. I communicated with three people during the process and Marc was one of them, he kept me up to date on my status so I was confident that he was monitoring/updating my account regularly. I will strongly encourage all that I know to go through Rocket Mortgage when purchasing a home!"

Parisa Worthington

"Super helpful and replied promptly. To be honest, we weren’t looking to refinance, I took a stupid survey from Pinterest to see how much I could save if I refinance and after I submitted all my info, ...Super helpful and replied promptly. To be honest, we weren’t looking to refinance, I took a stupid survey from Pinterest to see how much I could save if I refinance and after I submitted all my info, I realized I just blasted my info out there for hundreds of spammy calls. When Rocket Mortgage called me, I connected with Alex and told him, I wasn’t really interested cause we were only in our mortgage for a little over a year. He understood and shared some experiences with me, he wasn’t pushy. It was a really casual conversation and I didn’t feel pressured to lock this down over a 10 minute call. In a little over a week I think we had everything completed and we were scheduling out closing date. It was really a pleasure working with him, everything was easy thanks to his help."

Tom Wafer

"Kelvin was a huge help with my home refinancing project. In fact with his assistance you can't really call it a project at all. Kelvin walked me through the process and made sure I understood every ...Kelvin was a huge help with my home refinancing project. In fact with his assistance you can't really call it a project at all. Kelvin walked me through the process and made sure I understood every step of the way. Following him was as easy as anything I have ever experienced. Quite a leader indeed. Please, if you need anything to do financing, refinancing don't hesitate to contact him. Tom Wafer, Clayton, Ohio."

Susan Caruso

"I was happily surprised by Matt's initial phone call, suggesting the type of refinancing that best aligned with what was needed. He was quick to respond to calls, easy to talk to, and was very ...I was happily surprised by Matt's initial phone call, suggesting the type of refinancing that best aligned with what was needed. He was quick to respond to calls, easy to talk to, and was very knowledgeable all during the process. The closing was prompt due to Matt's explanation of all that was needed. In that way, it was easier for me to gather together paperwork and documents needed. Matt was very helpful. I'm very pleased with his professionalism and sincerity in wanting the refinancing to be a reality. Thanks to Matt, and thanks to Rocket Mortgage. "

Sam Mayer

"Anna is a superstar! She was so good at her job that I got passed the initial process in no time flat. In less than 2 days, from my inquiring about a refinance and total debt consolidation, this ...Anna is a superstar! She was so good at her job that I got passed the initial process in no time flat. In less than 2 days, from my inquiring about a refinance and total debt consolidation, this banker had me connected to one of the best mortgage gurus--Michael--that I have ever experienced. I have bought and sold and mortgaged and refinanced numerous homes and this experience with Anna, Michael, and everyone along the way, down through the Notary Ann who helped us sign and close, was fast, friendly, professional, and stress-free! I won't ever seek any lender other the Rocket Mortgage for my home mortgage needs. Consider this timeline! It's April 12th and I'm thinking about a better mortgage rate, consolidating debt and getting cash out. I input some information into a lender-finding app and here comes 3 or 4 ready to go. One stands out from the rest, then I get the call from Anna...the outstander. By April 14th, Michael is on me with what he needs to make it all work. I work with him and in no time flat he has me at closing. A great rate, total debt-consolidation and cash out, all happened in 21 days, a mere 3 weeks from the thought to fruition. We closed on May 3rd. Mind blown!!! Kudos, Anna and all the Rocket Mortgage angels!"

Sally Nelsen

"I called Rocket Mortgage, not knowing what to expect. I was connected with Jake Akers and for this, I was blessed. I am a 64 year old with limited computer skills....and a deadline. He listened to ...I called Rocket Mortgage, not knowing what to expect. I was connected with Jake Akers and for this, I was blessed. I am a 64 year old with limited computer skills....and a deadline. He listened to my story and was both kind and strategic in his directions. I could not believe how easy it was. I closed on the property in less than a month. I had a questions or two and he answered and followed through. Honestly, I do not believe I would own this property without him. I see advertisements for Rocket Mortgage. If they have won accolades in their 'space', it is because of folks like Jake. I could not have done it without him. He was beyond excellent!"