Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 74 of 374
Adrienne Ruvalcaba

"As a first-time home buyer, I was filled with trepidation about the entire process.... until my first conversation with Cameron. Not only did he allay every fear, but he answered my questions with ...As a first-time home buyer, I was filled with trepidation about the entire process.... until my first conversation with Cameron. Not only did he allay every fear, but he answered my questions with gentle professionalism (no matter how silly some of them might have been). Every time I reached out to him, he got back to me quickly. He walked me through the entire application process with such regard for my special needs (VA Loan with extenuating personal circumstances), I felt like a friend had been helping me. Rocket Mortgage is fortunate to have such a dedicated and kind professional on the team. If I ever have a friend looking for a mortage, I will 100% suggest Cameron."

Hector Mendez

"Justin was the only reason we stayed with Rocket Mortgage. He made the initial steps of getting pre approved, securing a loan, and working through red-tape so very stress free. He remained in ...Justin was the only reason we stayed with Rocket Mortgage. He made the initial steps of getting pre approved, securing a loan, and working through red-tape so very stress free. He remained in contact for over 6mo and made many changes minutes after we asked. He was very responsive, organized and always available. When we rcvd an better loan quote (4K less OOP) from a bank we work with we decided to stay with Rocket Mortgage because of all the work Justin did for us. We felt we owed it to him to stay with Rocket Mortgage and see it through. Once we left Justin to work with other loan/closing specialist, we dreaded the experience, but stayed true our commitment. I'm not certain if we'd use Rocket Mortgage again, but if we knew we could work with Justin again, we'd certainly have to give it strong consideration. The man was just great to work with."

Callie Fountain

"A few months back, when I first reached out to Rocket Mortgage, I was incredibly fortunate to connect with Elizabeth as my initial point of contact. From the very beginning, I was genuinely impressed ...A few months back, when I first reached out to Rocket Mortgage, I was incredibly fortunate to connect with Elizabeth as my initial point of contact. From the very beginning, I was genuinely impressed by her extensive knowledge and incredible enthusiasm to help me explore refinancing options. Unfortunately, due to my own circumstances at the time, I wasn't able to proceed, but Elizabeth was so understanding and assured me I could reach out anytime I was ready again. When that time finally came, I contacted her, and she was on it immediately, making me feel truly invested in and supported! Thanks to her dedication and genuine effort, my child and I are now living with a newfound sense of ease and comfort. It might sound a bit silly to say about someone I've never met in person, but I honestly feel like Elizabeth made a profound and positive difference for my family. I wholeheartedly recommend working with her – and anyone she suggests – because she consistently provides honest, direct advice and will undoubtedly guide you in the right direction. Thank you so much, Elizabeth!"

Justin Frohnhoefer

"If I could give 10 stars I would! Blake has been amazing throught the entire process and I got in my new home with no issues or delays and a rate and price better than expected. He stayed in constant ...If I could give 10 stars I would! Blake has been amazing throught the entire process and I got in my new home with no issues or delays and a rate and price better than expected. He stayed in constant contact and answered all of my questions and has had great advice since day one, definitely above and beyond. I will miss our frequent conversations about life he isn't just pushing the business and takes his time getting to know you and your needs and I can honestly say he has become like family in our time togeather. Can't recommend him enough and hope he stays in contact long after our business is concluded"

Jay Anderson

"I recently had the pleasure of working with Justin and I cannot express enough my appreciation for the exceptional service and support provided throughout the process. From the very beginning, Justin ...I recently had the pleasure of working with Justin and I cannot express enough my appreciation for the exceptional service and support provided throughout the process. From the very beginning, Justin stood out with his wealth of knowledge and willingness to share helpful information. He took the time to explain every detail, ensuring I understood each step and making what could have been an overwhelming experience manageable and clear. His expertise and ability to break down complex financial terms into easily understandable concepts were invaluable. What truly set Justin apart was his remarkable patience. There were moments when I felt overwhelmed and unsure, but he consistently remained calm and reassuring. He patiently addressed all my concerns, no matter how many questions I had or how often I needed clarification. His unwavering support provided me with the confidence I needed to move forward. Really wouldn’t have wanted to go through this process with anyone else."

Donna Lind

"When I first heard of Rocket Mortgage/Rocket Mortgage I was extremely skeptical. Then when I spoke to Marty I was so impressed with his kindness, knowledge and kindness. Whenever I had a question I...When I first heard of Rocket Mortgage/Rocket Mortgage I was extremely skeptical. Then when I spoke to Marty I was so impressed with his kindness, knowledge and kindness. Whenever I had a question I was able to text him or call him and always got reassuring answers from him. I wasn't expecting this kind of amazing customer service at all! Working with Marty has been a pleasure, he always advised me what was next on the "To Do" list and answered all my questions (as many times as I asked over and over)! I highly recommend working with Marty! He's one of those "great finds" - I've never received such top-notch professional customer service and I am so fortunate to have had the opportunity to work with him, he genuinely cares about what he does and it's clear that he is great at his job! Thanks for everything Marty, you made this process worthwhile (even when I had my doubts!"

Bobbie Fischer

"Lien was the best ever!!! I was so lucky Lien answered the phone when I called. I could not believe we closed in less than 3 weeks and we got the best rate!! Lien is a true professional, ...Lien was the best ever!!! I was so lucky Lien answered the phone when I called. I could not believe we closed in less than 3 weeks and we got the best rate!! Lien is a true professional, personable, friendly, smart, accommodating, helpful, patient, kind, etc! It was the truly the best experience I have had refinancing and this was not by any means our first refi....but it was the best~!! Thank you Lien!!"

Melinda Winther

"I have had a mortgage with Rocket Mortgage for several years and wanted to refinance my home. Joe was the perfect person to accomplish this easily. All the necessary changes were done on line - he ...I have had a mortgage with Rocket Mortgage for several years and wanted to refinance my home. Joe was the perfect person to accomplish this easily. All the necessary changes were done on line - he explained each step and I was pleased with the new loan. Now I have a lower interest rate over a shorter period of time while only slightly increasing my bi-monthly payments. The automatic payments were adjusted and all transactions went very smoothly. Joe was always available to answer questions throughout the process. I would certainly recommend him to anyone wishing to set up a mortgage or re-fi an existing one."

Anna Miller

"Chris was EXCELLENT! Before moving through any steps, I was able to get questions answered. He explained everything and if it was something that I still have concerned on, he covered it in more ...Chris was EXCELLENT! Before moving through any steps, I was able to get questions answered. He explained everything and if it was something that I still have concerned on, he covered it in more detail. He kept in contact with me throughout the whole process and was available to answer any questions. He even helped me with anything else that may have been going on throughout the process. His response back to emails and phone calls/voice messages were amazing. I would go through him again and recommend him to everyone. He was professional, but also laid back at the same time. I felt calm even when I wasn't. We both made a Jeopardy joke at times which was awesome! Chris you deserve more than 5 stars, hands down! Thank you once again! "

Brett Ian

"If I could give 100 stars, I would not hesitate to do so, and then I would probably inquire if I could give Chris 1,000 more stars. Chris has been an outstanding partner through multiple missions with...If I could give 100 stars, I would not hesitate to do so, and then I would probably inquire if I could give Chris 1,000 more stars. Chris has been an outstanding partner through multiple missions with my mortgage. Chris initially helped me with the purchase of my new home, as well as the subsequent refinances. Chris made everything easy to understand, and he was always punctual with his responses. In addition, Chris gave answers to my questions that were supported by evidence and explanation (i.e. Is it worthwhile to refinance? Should I buy down points? Etc. Etc. Etc.). When anyone talks about home ownership and the mortgage process, they always talk about what a headache it was, and what I always tell them is TALK TO MY GUY CHRIS AT Rocket Mortgage!!!! The honesty, availability, and care Chris displayed 100% of the time, is the reason I consult with him and him only. You wont regret it."