"Initially I was undecided about applying for a refinance loan online - I like the old school style of sitting across the desk from someone. However, from the moment I met Blake on the phone I was ...Initially I was undecided about applying for a refinance loan online - I like the old school style of sitting across the desk from someone. However, from the moment I met Blake on the phone I was comfortable with proceeding. I felt like I was dealing with my nephew. He was very knowledgeable about the process and easily explained every option and step along the way. But best of all I felt that he had my best interest as his primary goal. It wasn't about selling me a mortgage, it was about doing the right thing for my finances and my circumstances and making sure I understood what I was doing. The application was a breeze and Blake checked in with me often to keep me updated on the progress. In addition to the excellent customer service I received from Blake, I learned more about Rocket Mortgage in general which deepened my comfort level in getting a loan from them. For instance, I did not know that Rocket Mortgage will not sell my loan at any time in the future! I love that! I know that through the course of my loan I will have one loan number, one mortgage company. I am so thankful that I was connected with Blake. He made this a very positive, smooth experience for me. I sure appreciate his friendliness and support. Yes, it was online and over the phone, but I felt like I was sitting across the desk from him!! I would most definitely recommend Blake to handle your financial needs with Rocket Mortgage. Thank you Blake!!"