Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 77 of 373
Cole Hanson
Cole Hanson

Cole Hanson
Rocket Mortgage
58 Reviews
Robin Cole

"I went on line to find a mortgage company since I was having issues with the current company with a assumption request. Within 5 minutes I had a person calling me. I had been with the other company ...I went on line to find a mortgage company since I was having issues with the current company with a assumption request. Within 5 minutes I had a person calling me. I had been with the other company 20 years and hadn't spoke to anyone. It was Cole, he was very informative and concerned with my situation. He talked to me about options and offered a best solution. I am forever grateful for his help and ease of processes. I had been dealing with the now old company for over a month and was going no where and with Cole guiding the way closed within a few weeks. Will recommend to anyone that I know needing a mortgage."

Shawn Jones
Shawn Jones

Shawn Jones
Rocket Mortgage
58 Reviews
Gerry Werhan

"We reached out to Rocket during the last week of January to inquire about obtaining a HELOC. Shawn engaged with us immediately and we completed the application on February 5. We closed on our line of ...We reached out to Rocket during the last week of January to inquire about obtaining a HELOC. Shawn engaged with us immediately and we completed the application on February 5. We closed on our line of credit on FEBRUARY 24!! He and his colleagues and vendors moved swiftly, courteously and knowledgeably to get our application approved and the appraisal of our property completed in 19 days. We were kept in the loop by phone, email and website account page updates every step of the way with timely and professional communications. Rocket has its "ship" together systems-wise, and most importantly, PEOPLE-WISE! Many were involved, but Shawn was the mover and shaker, and a complete pleasure to work with. We are grateful!"

Kristin Larson
Kristin Larson

Kristin Larson
Rocket Mortgage
58 Reviews
Fanayea Dejen-Crooks

"We’ve had the pleasure of working with Kristin for several years, and we truly can’t say enough good things about her. From the very beginning of our home-buying journey, she was a steady, ...We’ve had the pleasure of working with Kristin for several years, and we truly can’t say enough good things about her. From the very beginning of our home-buying journey, she was a steady, knowledgeable, and incredibly supportive presence. Kristin consistently went above and beyond—answering every question, anticipating our needs, and guiding us through each step with patience and care. What sets Kristin apart is not just her expertise, but her heart. She made what could have been a stressful process feel manageable and even enjoyable. By the time we found our home, we didn’t just feel like satisfied clients—we felt like we had gained a friend. We wholeheartedly recommend Kristin to anyone looking for a home loan expert who is not only exceptional at what she does but also genuinely cares about the people she helps."

Nathan Lowran
Nathan Lowran

Nathan Lowran
Rocket Mortgage
58 Reviews
Alex Adair

"I actually ended up not going through Nathan, I regret it 100%. Nathan has the best communication skills from an MLO I have encountered. I was forced from family members to go through a local bank ...I actually ended up not going through Nathan, I regret it 100%. Nathan has the best communication skills from an MLO I have encountered. I was forced from family members to go through a local bank named 'Union Savings' in Ohio, they have been a complete nightmare. I have been waiting 2 months to close because the MLO does not know how to communicate what papers or documents he has needed to help close on my home! The short experience I had with Nathan involved him calling daily to check if I needed anything or if I had questions, even if I couldn't answer he would leave a short voicemail with information he needed or I needed. He responded to emails quickly and was very clear in his request. I regret not going through Nathan and recommend you jump on board due to his phenomenal customer service"

Jacob Mora
Jacob Mora

Jacob Mora
Rocket Mortgage
58 Reviews
Mackenzie Meekhoff

"We worked with Jacob while buying our second home in a competitive market, all while being able to stay put our current home (which is something we didn't think was possible). We truly could not have ...We worked with Jacob while buying our second home in a competitive market, all while being able to stay put our current home (which is something we didn't think was possible). We truly could not have asked for a better experience! Jacob was incredibly knowledgeable, patient, and thorough. He walked us through every step of the process, spent hours on the phone with my husband, and talked us through every possible scenario and outcome so we always knew what to expect. We felt informed, prepared, and confident from start to finish. He was also extremely responsive and communicative, answering every question (and we had a lot!), always making himself available, and making us feel like a priority throughout the entire process. He even went above and beyond by connecting us with additional Rocket Mortgage resources to make sure we were in the best possible position going into closing. It was truly a pleasure working with him. We absolutely recommend Jacob to anyone looking for a mortgage professional who goes above and beyond. Thank you, Jacob, for all the time, care, and effort you put into making this happen for our family!"

Patrick Mulrow
Patrick Mulrow

Patrick Mulrow
Rocket Mortgage
58 Reviews
David Doyal

"Patrick has been a wonderful partner throughout the entire process. His enthusiasm and passion for ensuring that the client experience is excellent-plus is superlative. Patrick has helped me with ...Patrick has been a wonderful partner throughout the entire process. His enthusiasm and passion for ensuring that the client experience is excellent-plus is superlative. Patrick has helped me with everything, from showing me how to upload documents to how to use the e-sign and find my assets functions within the Rocket Mortgage platform. He has kept me informed through every step. Patrick is polite, energetic, sensitive to the fact that the borrower may be stressed at times and always able to make one feel as though one is the most important person he will speak to today. Certainly, Patrick is a rising star. Let him help you and you will not be disappointed. David, Atlanta, GA"

Derrick Popov
Derrick Popov

Derrick Popov
Rocket Mortgage
58 Reviews
Bret Hyder

"Hi, Derick, My husband and I enjoyed working with you. You helped us decide on a home refinance for loan consolidation which will be a big benefit to us and you made sure we qualified. You helped us ...Hi, Derick, My husband and I enjoyed working with you. You helped us decide on a home refinance for loan consolidation which will be a big benefit to us and you made sure we qualified. You helped us get started on the application process and after getting those documents together everything else was a breeze. Everybody was great at keeping in touch and answering our questions. You really impressed us with your knowledge of the refinance process. Thank you for all your help. Judy and Bret Hyder"

Spencer Steinwascher
Spencer Steinwascher

Spencer Steinwascher
Rocket Mortgage
58 Reviews
Paul Rogers

"I would like to thank Spencer Steinwascher for his help and assurance during the entire Rocket Mortgage process. He let us know each time we had items to complete, sign, and/or submit, and he walked ...I would like to thank Spencer Steinwascher for his help and assurance during the entire Rocket Mortgage process. He let us know each time we had items to complete, sign, and/or submit, and he walked us through the entire process and answered every question that we had. Spencer did a masterful job of putting our minds at ease about this very significant event in our lives and made the entire process virtually seamless and painless. Kudos to Spencer and all the Rocket Mortgage/Rocket folks who were involved in our refinance process."

Bruce Strong
Bruce Strong

Bruce Strong
Rocket Mortgage
58 Reviews
Francesca Comelli

"I think you need more than 5 stars for Bruce! When I first called I was at a loss and I thought I would never be able to afford purchasing a bigger home. He listened to my situation and with outmost ...I think you need more than 5 stars for Bruce! When I first called I was at a loss and I thought I would never be able to afford purchasing a bigger home. He listened to my situation and with outmost care and respect he explained what Rocket Mortgage could do for me. Rocket Mortgage saved me 3yrs ago when i refinanced and again this time. Bruce followed up with me every step of the way and if he was not there, he made sure someone else was available for me!!! I could say this is amazing customer service but the truth is, only amazing ppl provide amazing customer service. Thank you Bruce!!!"

Carl Beckman
Carl Beckman

Carl Beckman
Rocket Mortgage
57 Reviews
Donna Brabazon

"My experience with Carl was something I haven't seen in quite a while. Right from day one he was always so helpful and positive. Never negative. He knew what me and my husband were looking to do and ...My experience with Carl was something I haven't seen in quite a while. Right from day one he was always so helpful and positive. Never negative. He knew what me and my husband were looking to do and he researched every avenue to come up with a solution. We never got stressed with anything he asked us for or needed. When he referred us to Tiffany and for what ever reason I couldn't get her that day I called Carl and he helped me with whatever I needed. I went to a commercial bank before going to Rocket Mortgages and they couldn't help me. Carl and all the employees at Rocket Mortgages that helped us get a refinance on our home were the greatest. I would recommend Rocket Mortgage starting with Carl to anyone interested in a mortgage and or refinance. Thank-you Carl and Rocket Mortgage for helping us. Sincerely, Donna M. Brabazon"