Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 77 of 373
Michael Mesaros

"Jesse is a go getter. In the beginning I was going with another lender because Rocket Mortgage wasn’t working with me and I found a better deal somewhere else. Jesse called and talked to me like a ...Jesse is a go getter. In the beginning I was going with another lender because Rocket Mortgage wasn’t working with me and I found a better deal somewhere else. Jesse called and talked to me like a friend and not a client. I still told him I was going with the other lender and he said yeah no worries just making sure Elvis working out for you. I told him yes and moved on. He called me multiple times checking in even on weekends, something in the back of my head said “ this is what I want from a lender!” I sent him an email, said this is what I’m getting from the other lender, make me want to work with you. To my surprise he came back with a better offer and I said sold. Get the ball rolling and he did. We closed quickly and in the back of my head I said, nearly two months trying to get money from the other lender, and he got me closed in a third of the time. Jesse is an all star, if more people were like him, the world would be more efficient."

Zack Alon

"We had the absolute pleasure of working with Ibrahim at Rocket Mortgage as first-time homebuyers. From our very first conversation, Ibrahim provided all the financial details we needed to understand ...We had the absolute pleasure of working with Ibrahim at Rocket Mortgage as first-time homebuyers. From our very first conversation, Ibrahim provided all the financial details we needed to understand the process, giving us confidence and clarity from day one. Although we received more competitive quotes from other lenders, it was Ibrahim’s exceptional dedication, responsiveness, and professionalism that made us choose Rocket Mortgage. He made what could have been a complicated process feel smooth and manageable. Ibrahim was available well beyond typical business hours, including evenings and weekends, and he remained consistently supportive throughout the entire experience—from the initial quote to final closing. His customer-first mindset and personal attention made all the difference. While Ibrahim’s service was outstanding, we did face some challenges with other members of the support team. They were not always available, sometimes requested the same documents more than once, and were slower to respond or follow up. Thankfully, Ibrahim’s proactive communication and thorough support helped us move forward without delays."

Denise Daley

"Anthony is a very excellent communicator who cuts to the chase with concise, personable, realistic Mortgage REFI steps & tailored financial goals for the consumer! The necessary downloads for the ...Anthony is a very excellent communicator who cuts to the chase with concise, personable, realistic Mortgage REFI steps & tailored financial goals for the consumer! The necessary downloads for the client to submit via Rocket Rocket Mortgage is supported by the friendliest, patient & thorough Professional: ANTHONY ⭐️⭐️⭐️⭐️⭐️"

Matt Hurley

"Carl simply told me to call him last as he is part of the VIP team at Rocket Mortgage. Once I was locked into a rate from my real estate agents recommended lender I followed up with Carl as suggested....Carl simply told me to call him last as he is part of the VIP team at Rocket Mortgage. Once I was locked into a rate from my real estate agents recommended lender I followed up with Carl as suggested. Unfortunately, Carl was not able to beat my current rate however, I was touched by Carl's honesty and reassurance that I had gotten the best deal. That's VIP service in my opinion and I wish I could have given him my business. Maybe next time because Carl will be someone I call about future real estate investments for sure. Warmest Wishes Carl. Sincerely, M. Hurley"

Mackenzie Meekhoff

"We worked with Jacob while buying our second home in a competitive market, all while being able to stay put our current home (which is something we didn't think was possible). We truly could not have ...We worked with Jacob while buying our second home in a competitive market, all while being able to stay put our current home (which is something we didn't think was possible). We truly could not have asked for a better experience! Jacob was incredibly knowledgeable, patient, and thorough. He walked us through every step of the process, spent hours on the phone with my husband, and talked us through every possible scenario and outcome so we always knew what to expect. We felt informed, prepared, and confident from start to finish. He was also extremely responsive and communicative, answering every question (and we had a lot!), always making himself available, and making us feel like a priority throughout the entire process. He even went above and beyond by connecting us with additional Rocket Mortgage resources to make sure we were in the best possible position going into closing. It was truly a pleasure working with him. We absolutely recommend Jacob to anyone looking for a mortgage professional who goes above and beyond. Thank you, Jacob, for all the time, care, and effort you put into making this happen for our family!"

Andrew Huska

"I cant even begin to fully put into words what a pleasure it was working together with Jettsen to get out client to the closing table. From our initial conversation, I knew I was working with a true ...I cant even begin to fully put into words what a pleasure it was working together with Jettsen to get out client to the closing table. From our initial conversation, I knew I was working with a true professional and a like minded advocate for our client. If communication is key, then consider Jettsen the locksmith. Jettsen immediately reached out to a listing agent for his client once we had submitted an offer for the home of his dreams. The agent and sellers were very much impressed with Jettsen's proactivity and I honestly believe that hustle and drive to represent his client played a major role on getting the offer accepted. It didnt stop there... Jettsen was available at any given moment throughout the process for even the smallest of our clients hurdles, and making sure to deliver any transactional updates as they came in. Hands down one of the smoothest processes Ive had the pleasure of being apart of in my real estate career. Both myself and my client strongly recommend Jettsen to any buyer looking to purchase their first, or fifteenth property. Youre the man, Jettsen!!"

Rob Ford

"Seth Holliday helped me refinance my home loan and made it a very pleasant experience. He was always very responsive to every call and every question that I had during the process. He had walked me ...Seth Holliday helped me refinance my home loan and made it a very pleasant experience. He was always very responsive to every call and every question that I had during the process. He had walked me through every aspect of the paperwork step by step to be sure I felt comfortable before signing each and every document. I would highly recommend to anyone that is looking to refinance to give him a call and I promise you will not be disappointed."

Fanayea Dejen-Crooks

"We’ve had the pleasure of working with Kristin for several years, and we truly can’t say enough good things about her. From the very beginning of our home-buying journey, she was a steady, ...We’ve had the pleasure of working with Kristin for several years, and we truly can’t say enough good things about her. From the very beginning of our home-buying journey, she was a steady, knowledgeable, and incredibly supportive presence. Kristin consistently went above and beyond—answering every question, anticipating our needs, and guiding us through each step with patience and care. What sets Kristin apart is not just her expertise, but her heart. She made what could have been a stressful process feel manageable and even enjoyable. By the time we found our home, we didn’t just feel like satisfied clients—we felt like we had gained a friend. We wholeheartedly recommend Kristin to anyone looking for a home loan expert who is not only exceptional at what she does but also genuinely cares about the people she helps."

Alex Adair

"I actually ended up not going through Nathan, I regret it 100%. Nathan has the best communication skills from an MLO I have encountered. I was forced from family members to go through a local bank ...I actually ended up not going through Nathan, I regret it 100%. Nathan has the best communication skills from an MLO I have encountered. I was forced from family members to go through a local bank named 'Union Savings' in Ohio, they have been a complete nightmare. I have been waiting 2 months to close because the MLO does not know how to communicate what papers or documents he has needed to help close on my home! The short experience I had with Nathan involved him calling daily to check if I needed anything or if I had questions, even if I couldn't answer he would leave a short voicemail with information he needed or I needed. He responded to emails quickly and was very clear in his request. I regret not going through Nathan and recommend you jump on board due to his phenomenal customer service"

David Doyal

"Patrick has been a wonderful partner throughout the entire process. His enthusiasm and passion for ensuring that the client experience is excellent-plus is superlative. Patrick has helped me with ...Patrick has been a wonderful partner throughout the entire process. His enthusiasm and passion for ensuring that the client experience is excellent-plus is superlative. Patrick has helped me with everything, from showing me how to upload documents to how to use the e-sign and find my assets functions within the Rocket Mortgage platform. He has kept me informed through every step. Patrick is polite, energetic, sensitive to the fact that the borrower may be stressed at times and always able to make one feel as though one is the most important person he will speak to today. Certainly, Patrick is a rising star. Let him help you and you will not be disappointed. David, Atlanta, GA"