Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 79 of 396
Bret Hyder

"Hi, Derick, My husband and I enjoyed working with you. You helped us decide on a home refinance for loan consolidation which will be a big benefit to us and you made sure we qualified. You helped us ...Hi, Derick, My husband and I enjoyed working with you. You helped us decide on a home refinance for loan consolidation which will be a big benefit to us and you made sure we qualified. You helped us get started on the application process and after getting those documents together everything else was a breeze. Everybody was great at keeping in touch and answering our questions. You really impressed us with your knowledge of the refinance process. Thank you for all your help. Judy and Bret Hyder"

Ted Hurlbut

"Olivia has been fantastic working with us to purchase our lake home in Michigan. Like others have commented. She makes you feel like family and truly makes you feel like she has your best interest ...Olivia has been fantastic working with us to purchase our lake home in Michigan. Like others have commented. She makes you feel like family and truly makes you feel like she has your best interest at heart. This was a big life change experience for us so we were very hesitant to proceed with a second home. Olivia answered all our questions and was never pushy to close the deal. If it was not right for us, she was ok with that also. As big as Rocket Mortgage is, the customer service has been great each step along the way for the initial inquiry to closing. We sure feel like they truly want our business which brought us back to Rocket Mortgage after we refinanced our first home."

Paul Rogers

"I would like to thank Spencer Steinwascher for his help and assurance during the entire Rocket Mortgage process. He let us know each time we had items to complete, sign, and/or submit, and he walked ...I would like to thank Spencer Steinwascher for his help and assurance during the entire Rocket Mortgage process. He let us know each time we had items to complete, sign, and/or submit, and he walked us through the entire process and answered every question that we had. Spencer did a masterful job of putting our minds at ease about this very significant event in our lives and made the entire process virtually seamless and painless. Kudos to Spencer and all the Rocket Mortgage/Rocket folks who were involved in our refinance process."

Donna Brabazon

"My experience with Carl was something I haven't seen in quite a while. Right from day one he was always so helpful and positive. Never negative. He knew what me and my husband were looking to do and ...My experience with Carl was something I haven't seen in quite a while. Right from day one he was always so helpful and positive. Never negative. He knew what me and my husband were looking to do and he researched every avenue to come up with a solution. We never got stressed with anything he asked us for or needed. When he referred us to Tiffany and for what ever reason I couldn't get her that day I called Carl and he helped me with whatever I needed. I went to a commercial bank before going to Rocket Mortgages and they couldn't help me. Carl and all the employees at Rocket Mortgages that helped us get a refinance on our home were the greatest. I would recommend Rocket Mortgage starting with Carl to anyone interested in a mortgage and or refinance. Thank-you Carl and Rocket Mortgage for helping us. Sincerely, Donna M. Brabazon"

Leslie Thornton

"Copy of note sent to Julie and her director.......... I had to stop and take the time out to send this note to you just to say thank you. I am very grateful for the favor you and your company have ...Copy of note sent to Julie and her director.......... I had to stop and take the time out to send this note to you just to say thank you. I am very grateful for the favor you and your company have given me. It is such a blessing. I also want to send a word of praise for Julie. She exemplifies all of the top notch qualities one appreciates in someone providing any type of service to them. She is very knowledgeable in her craft. She is very professional and really made me feel comfortable as I shared my story with her. There was no judgment. I sensed her caring attitude and her willingness to do whatever she could to assist me in accomplishing my objective. She is definitely as asset to your company. I am truly blessed to have her assigned to manage my loan application. I am also truly blessed to connect with such caring people who represent an awesome organization. Again, thank you very much for this special favor and for having such an awesome team member ! Sincerely, Leslie Thornton"

Laura Chapin

"My husband and I were looking to purchase a property, but didn’t know where to begin and felt very overwhelmed with the whole process. A friend suggested that we reach out to Bill with Rocket ...My husband and I were looking to purchase a property, but didn’t know where to begin and felt very overwhelmed with the whole process. A friend suggested that we reach out to Bill with Rocket Mortgage for some guidance. Billl was very knowledgeable and helped us review different options such as a new mortgage or doing a cash out refinance of our current property. He went over the pros and cons of each option, which helped us determine our best way to move forward as there was a lot of interest in this property. He worked with us and our realtor to ensure that everything was in order to make the transaction as smooth as possible. We were able to get preapproved, submit a cash offer and have the offer accepted in within 72 hours. If it wasn’t for Bill’s, knowledge and expertise, there is a good chance that we would have missed out on this opportunity. We cannot thank him enough for all of his efforts and so grateful to have worked with him."

Martha Zarate

"I'm thankful that the day I called Rocket Mortgage on a Saturday, Eduardo Gomez was the representative that helped me. He took the time to explain the process and guided us every step of the way. ...I'm thankful that the day I called Rocket Mortgage on a Saturday, Eduardo Gomez was the representative that helped me. He took the time to explain the process and guided us every step of the way. He's very professional, attentive and patient. My husband and I were very comfortable throughout the whole loan process. Thank you Rocket Mortgage for having such outstanding people on your staff!"

Benjamin Weisman

"If you end up working with Jenna, count yourself among the lucky ones. I had called Rocket on a whim to see about a refinance to accomplish a few financial goals. Within minutes my goals became ...If you end up working with Jenna, count yourself among the lucky ones. I had called Rocket on a whim to see about a refinance to accomplish a few financial goals. Within minutes my goals became Jenna's goals and she worked so hard to determine what the optimal approach would be. I never felt like she was "checking a box" or trying to push me in one direction or another. Rather she felt like a real partner in figuring out what we should be doing. Once we hit on the right direction, she became a guide, advisor, consultant, reassurer etc... Whatever she sensed we needed to make the process as smooth, transparent and easy as possible. With each new question - or the potentials that were unlocked as the process went along - Jenna was a part of our team. Truly grateful to her and as long as she's at Rocket, we will be loyal customers. Thank you!"

Andreia Rodriques

"Professional, responsive, thorough, diligent, polite, informative and delightful are just a few words to describe our interaction with Hussain. I went online and entered a desire to refinance our ...Professional, responsive, thorough, diligent, polite, informative and delightful are just a few words to describe our interaction with Hussain. I went online and entered a desire to refinance our cooperative apartment with Lending Tree. The first and last call I took were with Hussain. He made me feel comfortable that my experience would be as painless as possible. He held our hands to the end and was always available to answer a question. I am a little concerned about his 24/7 schedule, but I must say it was to our advantage - as I never waited long to receive a reply. There were a few hiccups but not at the hands of Hussain and even with the hiccups the experience we had with Hussain and the other Rocket Mortgage affiliates was a pleasure. Thank you, Hussain and team."

Austin Brandstatter

"Every other customer service representative could learn a thing or two from Josh. I was a first time homebuyer but Josh helped me feel educated on every decision that was made providing me with help ...Every other customer service representative could learn a thing or two from Josh. I was a first time homebuyer but Josh helped me feel educated on every decision that was made providing me with help and knowledge. My experience with him was wonderful. Any question I needed answered was answered promptly. Getting ahold of him was always simple by either calling or emailing. I never felt out of touch and will absolutely deal with him again in the future for any of my future mortgage plans. 10/10"