Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 80 of 375
Christopher Edwards

"Maggie, Thank you so much for all the help with my loan. I know that I wasn't your easiest customer, but it was worth it in the end. You were always on top of everything, great communication skills, ...Maggie, Thank you so much for all the help with my loan. I know that I wasn't your easiest customer, but it was worth it in the end. You were always on top of everything, great communication skills, very attentive to all the details and paperwork. There were days that I questioned if I was doing the right thing, you made me feel comfortable and at ease. It was also nice to be able to contact you at any point in time during the closing with any questions I had. It was a pleasure working with you, Thank you so much for all the hard work and getting me into my first home."

Jose L-Vega

"Working with Crystal was an utter pleasure and I am incredibly grateful for her level of care, attention to detail, and level of service. I have bought previous homes with other loan officers and not ...Working with Crystal was an utter pleasure and I am incredibly grateful for her level of care, attention to detail, and level of service. I have bought previous homes with other loan officers and not one holds a candle to Crystal, the process was extremely smooth and the communication was second to none... excellent! If you are a real estate agent looking to grow your business with a true professional Crystal is your person and if a buyer/refinance client Crystal will walk you through the process and make you feel at ease as she leads you with confidence and reassurance. I was concerned because I was purchasing a condo and never had gone through that process but Crystal ensured that the condo would pass lender requirements prior to extending an offer ensuring peace of mind. Again I can go on and on about how great Crystal was but please do not hesitate to reach out to her yourself and I promise you will not be disappointed. Trabajar con Crystal fue un placer total y estoy increíblemente agradecido por su nivel de cuidado, atención a los detalles y nivel de servicio. He comprado casas anteriores con otros oficiales de crédito y ninguno se compara a Crystal, el proceso fue extremadamente fluido y la comunicación fue insuperable... ¡excelente! Si usted es un agente de bienes raíces que busca crecer su negocio con un verdadero profesional, Crystal es su persona y si es un comprador/cliente de refinanciamiento, Crystal lo guiará a través del proceso y lo hará sentir cómodo mientras lo guía con confianza y seguridad. Estaba preocupado porque estaba comprando un condominio y nunca había pasado por ese proceso, pero Crystal se aseguró de que el condominio pasaría los requisitos del prestamista antes de extender una oferta para garantizar mi tranquilidad. Nuevamente, puedo seguir y seguir sobre lo genial que fue Crystal, pero no dude en comunicarse con ella usted mismo y le prometo que no se sentirá decepcionado."

Halle Wangler

"I joined Paul's team, The Symphony, two months into my time in The Foundation and honestly feel so blessed that I was on his team. Not only does he exuberate the Rocket Mortgage culture, but he also ...I joined Paul's team, The Symphony, two months into my time in The Foundation and honestly feel so blessed that I was on his team. Not only does he exuberate the Rocket Mortgage culture, but he also demands the highest level of excellence, execution, and accountability from his team. Paul went above and beyond to ensure that my fellow teammates and I were as prepared as we possibly could be come graduation day. He did this by constantly holding "sales clinics" during lunch and after our team huddles to rep out the CCP and discuss the Rocket Mortgage products and programs. On a daily basis, Paul assigned action items centered around sharpening our sales skills and learning the technology (AMP) that we would be using on the banking floor. In addition to this, Paul was a huge supporter of culture and innovation and helped a fellow teammate and myself create a weekly video series, "Cooper's Culture" that has spread Foundation wide and will continue into New Development. I am beyond grateful to have had Paul as a leader and a mentor and just know that he will positively impact the lives of so many more."

Chris Peyton

"My wife and I are very excited to write a review for Sage because he absolutely knocked it out of the park! We were somewhat overwhelmed when we started the pre-application process because of all the...My wife and I are very excited to write a review for Sage because he absolutely knocked it out of the park! We were somewhat overwhelmed when we started the pre-application process because of all the differing advice we'd received regarding which lender to use. We'd been told that using a 'large lender' who's not local can be detrimental to the process because they wouldn't be able to quickly respond to realtors' inquiries. I'm happy to say that advice couldn't have been further from the truth!! Sage was immediate to respond to every question or concern we had and he stayed in constant contact with our realtor so no details slipped by. He was VERY informative and helpful but not too much...he didn't try to push any additional products/or services our way he just made sure we were set up for success in purchasing our home! We even had to go through the process twice due to our first attempted purchase not working out and he didn't miss a beat! Thank you Sage, your assistance in helping us close the deal on our home is tremendously appreciated!! For anybody else reading this who may be unsure of where to go to start the mortgage process, look no further!! Chris and Emily"

Barbara Friedman

"Mark was the most knowledgeable and professional person I have ever dealt with in doing a re-finance. This was the easiest and quickest re-fi I have ever done. Mark was always available, always ...Mark was the most knowledgeable and professional person I have ever dealt with in doing a re-finance. This was the easiest and quickest re-fi I have ever done. Mark was always available, always pleasant, and it was truly a pleasure to work with him. In the future, I will ONLY do mortgages and re-financing through Mark and Rocket Mortgage. I wish every business could follow their example of streamlining business practices and providing professional and helpful customer service. I can't say enough; I will ALWAYS recommend and ALWAYS rely on Mark and Rocket Mortgage for my future mortgage needs."

Catherine Nash

"Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my ...Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my paperwork, she was there for me every step of the way with answers, and advising on every next step that needed to be done. For me, she was the face of Rocket Mortgage, which is saying a lot, because I am extremely impressed with Rocket Mortgage and their quick turnaround. Zena said it could take as little as two weeks, and true to her word, - it did take only two weeks! I am so thrilled with her service - -I know that for the life of the loan!! - that I can call on her anytime and get her immediately on the end of the phone line! She did a great job!"

Michael Reimer

"Rob was a pleasure to work with on our re-fi. He was knowledgeable and very punctual getting things done throughout the whole process. Everything he said he would do, he did. Rob did everything with ...Rob was a pleasure to work with on our re-fi. He was knowledgeable and very punctual getting things done throughout the whole process. Everything he said he would do, he did. Rob did everything with honest professionalism. It was great to get to speak with him every time I called or emailed even if he did not answer right away he always got back to me the very same day or early the next. That kind of customer service is rare today as was a welcome relief. He made the whole process very seamless. I would highly recommend Rob and Rocket to anyone. if you are already considering Rocket as your mortgage holder, ask for Rob Fawaz, you will not be disappointed."

Martha Zarate

"I'm thankful that the day I called Rocket Mortgage on a Saturday, Eduardo Gomez was the representative that helped me. He took the time to explain the process and guided us every step of the way. ...I'm thankful that the day I called Rocket Mortgage on a Saturday, Eduardo Gomez was the representative that helped me. He took the time to explain the process and guided us every step of the way. He's very professional, attentive and patient. My husband and I were very comfortable throughout the whole loan process. Thank you Rocket Mortgage for having such outstanding people on your staff!"

Dave Mooney

"Ryan was very professional, courteous, mortgage adviser. He was patient with me one of his potential clients and definitely worked hard on my behalf to understand my personal goals with a refinance ...Ryan was very professional, courteous, mortgage adviser. He was patient with me one of his potential clients and definitely worked hard on my behalf to understand my personal goals with a refinance of my home and property. It is not often that I get an opportunity to work seamlessly over the phone with a personal banker going over my financial goals although he may have peers with equal skills I still wanted to thank him for his service and offer a review as he certainly deserves a great review. He is going to a professional meeting as we speak but will get back to me asap with offers. Respectfully, Dave"

Austin Brandstatter

"Every other customer service representative could learn a thing or two from Josh. I was a first time homebuyer but Josh helped me feel educated on every decision that was made providing me with help ...Every other customer service representative could learn a thing or two from Josh. I was a first time homebuyer but Josh helped me feel educated on every decision that was made providing me with help and knowledge. My experience with him was wonderful. Any question I needed answered was answered promptly. Getting ahold of him was always simple by either calling or emailing. I never felt out of touch and will absolutely deal with him again in the future for any of my future mortgage plans. 10/10"