Rocket Mortgage Reviews

Reviews of Rocket Mortgage

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Armando Barragan Cardenas
Armando Barragan Cardenas

Armando Barragan Cardenas
Rocket Mortgage
54 Reviews
Debbie Kanagaki

"When I first talked Rocket Mortgage I was working with another loan company. A woman called and asked if I would be wiling to talk with one of your officers, I said okay, and spoke with Armando. I ...When I first talked Rocket Mortgage I was working with another loan company. A woman called and asked if I would be wiling to talk with one of your officers, I said okay, and spoke with Armando. I explained my situation and why I was looking for a new loan. He asked if he could run my credit and take a look at everything, he called me back as he promised on time and my loan process began. He was extremely helpful as he walked me through the entire process. I was really amazed how easy the entire process was. Paul Clark helped me as well, and I feel the people you have working for your company are great. I have already recommended Rocket Mortgage to several people. Next year when my niece is ready to buy a home I told my family to use Rocket Mortgage. Thank you for all the help I received to help with my refinance and to pay off debt. My life will be easier now. If rates every drop down from what I would be open to refinance with your company again. Armando was awesome and when I still have questions he still continues to help me. Warm Regards, Debra"

Jonathan Bonacci
Jonathan Bonacci

Jonathan Bonacci
Rocket Mortgage
53 Reviews
Eric Jones

"Jonathan Bonacci was a very knowledgable, friendly, and efficient representative of his company for arranging for our refinance. From the moment my wife and I started talking to him, he very quickly ...Jonathan Bonacci was a very knowledgable, friendly, and efficient representative of his company for arranging for our refinance. From the moment my wife and I started talking to him, he very quickly strived to understand what it is we were trying to accomplish. And once he understood that, he very quickly and with great thoughtfulness guided us in accomplishing what we wanted. He then guided me in a very knowledgable way in using my computer as we talked on the phone in order to get all of the preliminary paperwork accomplished which set the actual accomplishment of our refinance in motion. I think Jonathan is first rate as an agent to set up these kinds of transactions."

Mason Franklin
Mason Franklin

Mason Franklin
Rocket Mortgage
54 Reviews
Ryan Middlekauff

"From the very start Mason was always ahead of the game which in this industry if not things can spiral out of control. He explained to me the exact process and how long approximately it would take and...From the very start Mason was always ahead of the game which in this industry if not things can spiral out of control. He explained to me the exact process and how long approximately it would take and keep the ball rolling from day 1. Nothing better when someone gives you a deadline and lives up to it. Also Mason always made me feel like I wasn’t a burden for asking questions or to see if documents were received. All in all a perfect experience and would recommend Mason and Rocket Mortgage any day. Thanks again"

Tim Hicks
Tim Hicks

Tim Hicks
Rocket Mortgage
54 Reviews
Binita Donohue

"With the interest rates dropping I was considering refinancing, even though I had just refinanced a year ago. Initially I had started working with another lender. Our loan was with Rocket Mortgage ...With the interest rates dropping I was considering refinancing, even though I had just refinanced a year ago. Initially I had started working with another lender. Our loan was with Rocket Mortgage and we were fully satisfied. I was just going with what I thought was a lower rate. Tim reached out to me and I am so happy that he did. He took the time to explain to me the terms of the agreement I was about to make. He also helped me understand some of the shadier lending practices that are out there. I also could tell that he would commit to doing what it takes to keep us as a client. In the whirlwind that followed I was so glad that I had someone who patiently explained what everything meant, responded to my calls/texts within minutes and made this process super smooth. He was aggressive when he needed to be and patient when he needed to be. All of the people I worked with during my refi were excellent - knowledgeable and responsive. I could not have asked for me. Honestly, I felt like he was taking care of family. Thank you so much!"

Ken Jones
Ken Jones

Ken Jones
Rocket Mortgage
54 Reviews
Tim Reese

"So I was originally applying for a mortgage loan with a different lender.I was communicating with my agent via email text and phone. Long story short the agent went on vacation for a week and didn’t ...So I was originally applying for a mortgage loan with a different lender.I was communicating with my agent via email text and phone. Long story short the agent went on vacation for a week and didn’t tell anyone about me or where we were at in the process, and needless to say I was quite frustrated. So I called up Rocket Mortgage. I got connected with Ken Jones. Right off the bat Ken was on top of it and within about an hour I was already signing documents via DocuSign. The next day Ken was unavailable, but not to worry, a member of Ken‘s team contacted me and was able to keep the ball rolling. As a team they never let me down. And now thankfully to the whole rocket mortgage team I have closed on my house and have moved in and I am most thankful for that team."

Tyler Pask
Tyler Pask

Tyler Pask
Rocket Mortgage
54 Reviews
Dolores Ruscoe

"Professional, knowledgeable, quick to respond to any questions I had, no matter how trivial they were! Tyler is the person you want to guide you through your mortgage or refinance process. He is ...Professional, knowledgeable, quick to respond to any questions I had, no matter how trivial they were! Tyler is the person you want to guide you through your mortgage or refinance process. He is outstanding for excellent customer service. I felt like he truly cared about me, as a person, not just "another customer." I felt completely confident with his guidance through my recent re-fi. He was "only a phone call away" and was very prompt in returning phone calls. It was great to have his attention to detail all along my re-fi. Rocket Mortgage is fortunate to have him as an valued employee."

Daniel Rodriguez
Daniel Rodriguez

Daniel Rodriguez
Rocket Mortgage
54 Reviews
Hector Luna Castillo

"Daniel absolutely made this life changing experience possible and extremely easy for us. From day one, his response time was almost instant and went to work to get us situated to get things done ...Daniel absolutely made this life changing experience possible and extremely easy for us. From day one, his response time was almost instant and went to work to get us situated to get things done within our timeline. As luck would have it, things out of our control pushed our timeline back a bit but this man kept up and managed all of situation im a matte that made us feel safe. Down to the last couple of details, Daniel pushed and fought for us to finish this process so my family could move by our deadline. Working in customer service myself, this experience definitely met all my conditions and Daniel went above and beyond. I will recommend everyone I can to Daniel and Rocket Mortgage. The personal touch by far made this a great family experience. Thank you Daniel for taking such good care of my family!"

John Rolfe
John Rolfe

John Rolfe
Rocket Mortgage
54 Reviews
Samoura Gillings

"From the very first steps of pre-approval all the way to the final signatures at closure, John was extremely informative and very diligent. I never felt left in the dark because of his frequent ...From the very first steps of pre-approval all the way to the final signatures at closure, John was extremely informative and very diligent. I never felt left in the dark because of his frequent follow-ups. He consistently kept me updated on the status of my application, ensuring no detail was overlooked. What really impressed me was his accessibility; John frequently answered my questions on weekends and went out of his way to make time to connect whenever I had a concern. Navigating a home loan can be stressful, but John’s expertise and proactive communication made me feel completely worry-free throughout the entire process. If you are looking for a seamless digital platform backed by a dedicated professional who genuinely cares about your peace of mind, I highly recommend Rocket Mortgage."

Martez Sanders
Martez Sanders

Martez Sanders
Rocket Mortgage
54 Reviews
Bruce Borozenski

"I thought I had already done this. But, I'll do it again. My recent Refi experience with 🚀mortgage, with Martez Sanders was the smoothest and best transactions I've ever done in my lifetime, and I've...I thought I had already done this. But, I'll do it again. My recent Refi experience with 🚀mortgage, with Martez Sanders was the smoothest and best transactions I've ever done in my lifetime, and I've been involved in a few over my almost 80 years. I wasn't even sure I would even qualify, but Martez took the time with me and we found a way. He's been with them a while and really seems to know his business. He would be my goto guy if I were ever to do this again, for sure. Was a great experience working with him. Thank you, Bruce Borozenski 👍Marte Sanders 👍"

Chel Shamon
Chel Shamon

Chel Shamon
Rocket Mortgage
54 Reviews
Susan Fonda-Costantino

"We were very lucky to have Chel on our side. She was not only very professional and thorough, but she also expressed genuine interest in what we were trying to accomplish. She stayed on top of things,...We were very lucky to have Chel on our side. She was not only very professional and thorough, but she also expressed genuine interest in what we were trying to accomplish. She stayed on top of things, reached out to assist in any way she could and ultimately took care of what we needed. We highly recommend the services of Chelsea Shamon to anyone who wants things done by a caring individual who knows how to get things taken care of in a timely manner. Thank you so very much for all your support and assistance. Will certainly pass your information along to anyone looking for an excellent mortgage representative."