Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 82 of 373
Catherine Nash

"Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my ...Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my paperwork, she was there for me every step of the way with answers, and advising on every next step that needed to be done. For me, she was the face of Rocket Mortgage, which is saying a lot, because I am extremely impressed with Rocket Mortgage and their quick turnaround. Zena said it could take as little as two weeks, and true to her word, - it did take only two weeks! I am so thrilled with her service - -I know that for the life of the loan!! - that I can call on her anytime and get her immediately on the end of the phone line! She did a great job!"

Oliver Mauser

"Francisco was absolutely wonderful to work with. He helped walk me through the process of getting a mortgage as a first time homebuyer. With his help, I was connected with a wonderful real estate ...Francisco was absolutely wonderful to work with. He helped walk me through the process of getting a mortgage as a first time homebuyer. With his help, I was connected with a wonderful real estate agent, and the two of them put their heads together, found a home I thought I could only dream of affording, and got me set up with a mortgage I know I can handle without any issues. Thanks to Francisco, I finally have my own house, and I can move forward with my life and start forming a family with my girlfriend (and future wife). I finally feel like my life is coming together, and it all started with a call to Francisco. I can 100% recommend him to anyone looking to buy a home. If you (the reader) are looking at these reviews because you're undecided on if you want Francisco on your team, I would ask that you let me answer that question for you directly: you want Francisco. I could probably go on for a few more paragraphs in this review of how Francisco was able to help me secure my mortgage and my house, but I'll try to keep it succinct. Francisco was patient, knowledgeable, resourceful, attentive, available, and kind. Never once did I feel like I asked a stupid question despite me knowing practically nothing about mortgages going into the process. If you aren't convinced to choose Francisco from my review, I encourage you to read the other reviews. I'm confident that everyone else here had a similarly positive experience working with Francisco. Thank you for taking the time to read my review, and thank you to Francisco for helping me achieve independence for myself."

Dave Mooney

"Ryan was very professional, courteous, mortgage adviser. He was patient with me one of his potential clients and definitely worked hard on my behalf to understand my personal goals with a refinance ...Ryan was very professional, courteous, mortgage adviser. He was patient with me one of his potential clients and definitely worked hard on my behalf to understand my personal goals with a refinance of my home and property. It is not often that I get an opportunity to work seamlessly over the phone with a personal banker going over my financial goals although he may have peers with equal skills I still wanted to thank him for his service and offer a review as he certainly deserves a great review. He is going to a professional meeting as we speak but will get back to me asap with offers. Respectfully, Dave"

Laurel Johnston

"Jeano was fabulous in providing us with a cash-out refinance at the best possible market rate for our unique situation. He’s smart, talented, and gracious. I cannot recommend him highly enough. I echo...Jeano was fabulous in providing us with a cash-out refinance at the best possible market rate for our unique situation. He’s smart, talented, and gracious. I cannot recommend him highly enough. I echo what the others have said about his communication style. He kept us in the loop constantly and was so incredibly responsive. We truly enjoyed talking with him throughout the process. It could not have been easier to get our loan done. Thanks Jeano!"

Kyle Lis
Kyle Lis

Kyle Lis

Rocket Mortgage
54 Reviews
Duchy Robinson

"Kyle Lis was extremely helpful throughout my equity loan process. He was knowledgeable, responsive, and took the time to clearly explain every step. He made what could have been a stressful process ...Kyle Lis was extremely helpful throughout my equity loan process. He was knowledgeable, responsive, and took the time to clearly explain every step. He made what could have been a stressful process feel smooth and manageable. I truly appreciate his professionalism and would highly recommend him. ⭐ Detailed & Impactful Kyle Lis assisted me with my equity loan, and I couldn’t be more satisfied with the experience. From the beginning, he was patient, transparent, and highly knowledgeable. He walked me through my options, explained the terms clearly, and made sure I felt confident in every decision. Kyle was responsive to questions and kept me informed throughout the entire process. Thanks to his guidance, everything moved smoothly and efficiently. I highly recommend Kyle to anyone looking for someone trustworthy and professional to handle their financing needs."

Donna Stenzel

"Kyle was absolutely wonderful from the very first telephone call to the last. He explained the process and was patient answering all my questions. He never made me feel like just another customer. ...Kyle was absolutely wonderful from the very first telephone call to the last. He explained the process and was patient answering all my questions. He never made me feel like just another customer. He cared when my first home didn't appraise and I felt I had a pro fighting to make my dreams come true. Even when he was leaving for vacation he called and checked in with me told me he had everything ready in case I found a home when he was enjoying his well deserved time off. And that is exactly what happened. I would give him 10 stars if possible. He is a shining star! Thank you so much Kyle."

Dolores Ruscoe

"Professional, knowledgeable, quick to respond to any questions I had, no matter how trivial they were! Tyler is the person you want to guide you through your mortgage or refinance process. He is ...Professional, knowledgeable, quick to respond to any questions I had, no matter how trivial they were! Tyler is the person you want to guide you through your mortgage or refinance process. He is outstanding for excellent customer service. I felt like he truly cared about me, as a person, not just "another customer." I felt completely confident with his guidance through my recent re-fi. He was "only a phone call away" and was very prompt in returning phone calls. It was great to have his attention to detail all along my re-fi. Rocket Mortgage is fortunate to have him as an valued employee."

Edmond Halle

"Shawn was on top of things and was very helpful while I was refinancing my mortgage with Rocket Mortgage. I would not hesitate to recommend him to anyone who was looking for a reputable loan company. ...Shawn was on top of things and was very helpful while I was refinancing my mortgage with Rocket Mortgage. I would not hesitate to recommend him to anyone who was looking for a reputable loan company. He was the person who suggested our final arrangement to complete the loan without any delays, and showed great patience to make sure I was made fully aware of the steps involved."

Debbie Kanagaki

"When I first talked Rocket Mortgage I was working with another loan company. A woman called and asked if I would be wiling to talk with one of your officers, I said okay, and spoke with Armando. I ...When I first talked Rocket Mortgage I was working with another loan company. A woman called and asked if I would be wiling to talk with one of your officers, I said okay, and spoke with Armando. I explained my situation and why I was looking for a new loan. He asked if he could run my credit and take a look at everything, he called me back as he promised on time and my loan process began. He was extremely helpful as he walked me through the entire process. I was really amazed how easy the entire process was. Paul Clark helped me as well, and I feel the people you have working for your company are great. I have already recommended Rocket Mortgage to several people. Next year when my niece is ready to buy a home I told my family to use Rocket Mortgage. Thank you for all the help I received to help with my refinance and to pay off debt. My life will be easier now. If rates every drop down from what I would be open to refinance with your company again. Armando was awesome and when I still have questions he still continues to help me. Warm Regards, Debra"

Binita Donohue

"With the interest rates dropping I was considering refinancing, even though I had just refinanced a year ago. Initially I had started working with another lender. Our loan was with Rocket Mortgage ...With the interest rates dropping I was considering refinancing, even though I had just refinanced a year ago. Initially I had started working with another lender. Our loan was with Rocket Mortgage and we were fully satisfied. I was just going with what I thought was a lower rate. Tim reached out to me and I am so happy that he did. He took the time to explain to me the terms of the agreement I was about to make. He also helped me understand some of the shadier lending practices that are out there. I also could tell that he would commit to doing what it takes to keep us as a client. In the whirlwind that followed I was so glad that I had someone who patiently explained what everything meant, responded to my calls/texts within minutes and made this process super smooth. He was aggressive when he needed to be and patient when he needed to be. All of the people I worked with during my refi were excellent - knowledgeable and responsive. I could not have asked for me. Honestly, I felt like he was taking care of family. Thank you so much!"