Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 82 of 398
David Counselman

"Scott was great! He was patient and exceptionally helpful. At one point, I wasn’t sure why the numbers had changed the way they had, and he noticed that the loan amount had been changed slightly at ...Scott was great! He was patient and exceptionally helpful. At one point, I wasn’t sure why the numbers had changed the way they had, and he noticed that the loan amount had been changed slightly at some point in the underwriting process, which I had not noticed. This allowed me to go back and get the numbers where I wanted them; without his attention to detail and willingness to genuinely help, I would probably have been less satisfied with the loan. I’m very thankful for his time, attention and his willingness to help as much as possible!"

Ellie Gracey

"Luke was extremely professional and precise in giving me directions online, by phone, for my application to refinance my house with Rocket Mortgage. He was very congenial and patient throughout the...Luke was extremely professional and precise in giving me directions online, by phone, for my application to refinance my house with Rocket Mortgage. He was very congenial and patient throughout the process which made me feel "at ease". (This was my first time to decide to do something BIG like refinancing on my own as my late husband made such decisions....so I was very reluctant to try to refinance by myself) I was extremely pleased when Luke told me he thought my mortgage payments would be about $500.00 less than what I was paying per month. WOW, that was exciting to hear! I am so grateful to Luke for making the application process so easy to do."

Gary Wertman

"Refinancing a mortgage has the potential to be a scary process. After all, it's the largest debt most of us will ever carry. Rocket Mortgage's approach and process takes the bank bureaucracy feel out ...Refinancing a mortgage has the potential to be a scary process. After all, it's the largest debt most of us will ever carry. Rocket Mortgage's approach and process takes the bank bureaucracy feel out of the equation, and Anthony made it as painless as possible by answering my every question patiently and expertly. Equally importantly to me, he made me feel like I had a friend guiding me through the process, and not a 'rep'. I'll always appreciate it, and I hope he reads this review. Rocket Mortgage is lucky to have you, Anthony!"

Paul Werth

"I was looking to refinance and started the process with another person and the way it went was not what I was looking for. I thought the deal was dead. Then I got a call from Ashley WOW here is a ...I was looking to refinance and started the process with another person and the way it went was not what I was looking for. I thought the deal was dead. Then I got a call from Ashley WOW here is a person passionate about helping you get what works for you and has your best interest at heart. So now because of Ashley I close on my refinance next Thursday. So to all that read this if your buying refinancing do yourself a favor call Ashley she’s the goods. Hex she even sent me text messages to keep me posted on where I was in the process Ashley is awe"

Loui Harvard

"Mena is a awesome agent .he walked me through the process of refinancing with ease,no frustration or wondering what the he'll does that mean.he is professional, kind ,a great sense of humor.i ...Mena is a awesome agent .he walked me through the process of refinancing with ease,no frustration or wondering what the he'll does that mean.he is professional, kind ,a great sense of humor.i enjoyed talking to him over the phone only wished I could of met him in person. He gave me a sense of security knowing my finances and personal info was in great hands and not to be comprismised in anyway.thank you so very much for your hard work,you deserve a raise in pay caz your the real deal! Thanks again Rocket Mortgage"

Matt Guedesse

"Ernesto Garcia was a pleasure to work with. I told him that I was technologically handicapped when it came to me getting him things he needed to complete the process. He was very helpful in helping me...Ernesto Garcia was a pleasure to work with. I told him that I was technologically handicapped when it came to me getting him things he needed to complete the process. He was very helpful in helping me get through the things I needed to get through to take care of my refi. I felt so relaxed and comfortable knowing that he was on my side. I would recommend Ernesto to anybody I know that was wanting to go through something like I did. Kudos to Ernesto Garcia!!!!"

Toria Billups

"Our experience with Andra was amazing. We had two pre-approvals (one with RocketMortgage and one with another lender (not to be named)). During the pre-approval process she walked us through getting...Our experience with Andra was amazing. We had two pre-approvals (one with RocketMortgage and one with another lender (not to be named)). During the pre-approval process she walked us through getting set up with the Rocket Mortgage app, and was great at communicating if there were new things on the "To-Do- List" that needed our attention. At the time we had a signed offer contract, we notified both her and the other lender that evening at the same time. Our assumption based on the pre-approval rates of both lenders that we would have ended up choosing the other lender. We were absolutely wrong! Andra contacted us 1st thing in the morning with multiple options/promotions that were available. She did a great job explaining each one the pros and cons and made it extremely easy for us to make a decision. Just from that conversation we truly learned more about the mortgage peice of the home buying process. After that discussion we spoke with my realtor and they recommended looking into an adjustable rate mortgage. Back on the phone with Andra she explained that she had factored that into the options already and on some days depending on rates that makes most sense but based on the day we were locking it was most advantageous for us to go with a fixed rate. After locking the rate the support from Andra and the RocketMortgage team did not end. She was in contact with our realtor and title company. At closing the title company raved at the communication throughout the process with those that were representing including RocketMortgage. We want to thank Andra for her support. We are extremely blessed to have had her in our corner and would recommend her to anyone currently looking to buy a home. Toria and Joseph Billups"

Karen Brown

"When I was first contacted by Nick Karipides about refinancing my home, I was not of a mindset to do a refinance because I assumed it would be for another 30 year term. Nick told me that it would ...When I was first contacted by Nick Karipides about refinancing my home, I was not of a mindset to do a refinance because I assumed it would be for another 30 year term. Nick told me that it would only be for 20 years and my monthly payment would still be very close to what I was paying already. Still not totally convinced, I agreed to start the process and am I glad that I did. Everything that Nick said would happen in my favor by doing the refinance came to fruition. Everything went as indicated and the process was smooth and without issues from start to finish. Thanks Nick for a wonderful refinance experience."

Victor Sanchez

"My experience working with Abe was unbelievably amazing. Little back story: two Rocket Mortgage guys called me, talking all fast and super business on the go go go. I have a speech impediment. They ...My experience working with Abe was unbelievably amazing. Little back story: two Rocket Mortgage guys called me, talking all fast and super business on the go go go. I have a speech impediment. They got impatient with me and hung up in my face!!! Some weeks go by, and those 2 guys actually gave me the idea to refinance. I called Rocket Mortgage, told them about the 2 guys that hung up in my face, and they tried to get me a refi loan, and they couldn't. Texas is near impossible to get a refi loan due all kinds of restrictions. Crazy thing, I forgot I ever called back! So I called Rocket Mortgage again out of the blue and Abe answered. I told them about the 2 guys that hung up in my face, and he seemed to take it personal! He somehow managed to squeeze out a loan even with Texas' laws and restrictions. He was patient with my and my stutter, he was diligent in his work, super knowledgeable, and was able to do what other employees at Rocket Mortgage were able to do. Save me a ton of money with a refi, was able to get me into a 20 year loan as opposed to 30. He's just... the best. Don't even consider working with anyone else if you have the option. Abe absolutely will take care of you."

Beth Beason

"Mike was excellent in his services to help us through the process of our initial filing for a loan. Andy or I neither one are Savvy with computers. He walked us through every step as he also had to ...Mike was excellent in his services to help us through the process of our initial filing for a loan. Andy or I neither one are Savvy with computers. He walked us through every step as he also had to give us computer knowledge along the way. Spent well over half an afternoon and then evening but we finally got it done. As we began the work with other members of the loan process we would call to ask if things were correct or if we needed to do other things. Even though this was not his place to do this ,Mike would find out and call right back. Mike became our personal advisor all the way to the end. Couldn't have ask for more than he gave and would recommend friends to Rocket Mortgage due to his dedication."