Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 78 of 373
Francesca Comelli

"I think you need more than 5 stars for Bruce! When I first called I was at a loss and I thought I would never be able to afford purchasing a bigger home. He listened to my situation and with outmost ...I think you need more than 5 stars for Bruce! When I first called I was at a loss and I thought I would never be able to afford purchasing a bigger home. He listened to my situation and with outmost care and respect he explained what Rocket Mortgage could do for me. Rocket Mortgage saved me 3yrs ago when i refinanced and again this time. Bruce followed up with me every step of the way and if he was not there, he made sure someone else was available for me!!! I could say this is amazing customer service but the truth is, only amazing ppl provide amazing customer service. Thank you Bruce!!!"

Donna Brabazon

"My experience with Carl was something I haven't seen in quite a while. Right from day one he was always so helpful and positive. Never negative. He knew what me and my husband were looking to do and ...My experience with Carl was something I haven't seen in quite a while. Right from day one he was always so helpful and positive. Never negative. He knew what me and my husband were looking to do and he researched every avenue to come up with a solution. We never got stressed with anything he asked us for or needed. When he referred us to Tiffany and for what ever reason I couldn't get her that day I called Carl and he helped me with whatever I needed. I went to a commercial bank before going to Rocket Mortgages and they couldn't help me. Carl and all the employees at Rocket Mortgages that helped us get a refinance on our home were the greatest. I would recommend Rocket Mortgage starting with Carl to anyone interested in a mortgage and or refinance. Thank-you Carl and Rocket Mortgage for helping us. Sincerely, Donna M. Brabazon"

Andrew Huska

"I cant even begin to fully put into words what a pleasure it was working together with Jettsen to get out client to the closing table. From our initial conversation, I knew I was working with a true ...I cant even begin to fully put into words what a pleasure it was working together with Jettsen to get out client to the closing table. From our initial conversation, I knew I was working with a true professional and a like minded advocate for our client. If communication is key, then consider Jettsen the locksmith. Jettsen immediately reached out to a listing agent for his client once we had submitted an offer for the home of his dreams. The agent and sellers were very much impressed with Jettsen's proactivity and I honestly believe that hustle and drive to represent his client played a major role on getting the offer accepted. It didnt stop there... Jettsen was available at any given moment throughout the process for even the smallest of our clients hurdles, and making sure to deliver any transactional updates as they came in. Hands down one of the smoothest processes Ive had the pleasure of being apart of in my real estate career. Both myself and my client strongly recommend Jettsen to any buyer looking to purchase their first, or fifteenth property. Youre the man, Jettsen!!"

Leslie Thornton

"Copy of note sent to Julie and her director.......... I had to stop and take the time out to send this note to you just to say thank you. I am very grateful for the favor you and your company have ...Copy of note sent to Julie and her director.......... I had to stop and take the time out to send this note to you just to say thank you. I am very grateful for the favor you and your company have given me. It is such a blessing. I also want to send a word of praise for Julie. She exemplifies all of the top notch qualities one appreciates in someone providing any type of service to them. She is very knowledgeable in her craft. She is very professional and really made me feel comfortable as I shared my story with her. There was no judgment. I sensed her caring attitude and her willingness to do whatever she could to assist me in accomplishing my objective. She is definitely as asset to your company. I am truly blessed to have her assigned to manage my loan application. I am also truly blessed to connect with such caring people who represent an awesome organization. Again, thank you very much for this special favor and for having such an awesome team member ! Sincerely, Leslie Thornton"

Samantha Powell

"First of all I want to say thank you personally for the whole team at Rocket Mortgage they were amazing. But 1 team member Geoffrey Geist was the most amazing person I have ever come to known through ...First of all I want to say thank you personally for the whole team at Rocket Mortgage they were amazing. But 1 team member Geoffrey Geist was the most amazing person I have ever come to known through the telephone. He was attentive, passionate, and so caring in helping with the home buying process. He was there from start to finish if I ever needed anything or one of my many many question i had and had to answer them more than one time before it sunk in. But it help me to understand the home buying process and what had to be done to get there. We work together to find the perfect home and we were closed within a few months. I was ashamed to even put 5 stars when I knew he deserved all the stars in the universe. I know it would not have been so easy if I hadn't had his quideance through the whole process. There were other team members who were amazing as well but Geoffrey Geist was more like a family member to me by the time we closed on the house and that is saying alot about who Rocket Mortgage has as one great man on their team. Thank you Geoffrey for everything you helped us accomplish we have the perfect home for us."

Paul Chapman

"Justin was terrific. 3 times, I changed my mind as to how much I was going to put down on my new mortgage and each time, he was very patient with me, even though it was probably driving him crazy with...Justin was terrific. 3 times, I changed my mind as to how much I was going to put down on my new mortgage and each time, he was very patient with me, even though it was probably driving him crazy with all of the extra work he had to do because of my mind changes. I'll always remember him for that. He was very, very easy to work with from day one and was on top of everything involving my loan and my home purchase. It wasn't easy giving up my home of 34 years and then moving over 600 miles to a new location, especially at my age, 73. But Justin was there, all the way, with his help and hard work."

Andreia Rodriques

"Professional, responsive, thorough, diligent, polite, informative and delightful are just a few words to describe our interaction with Hussain. I went online and entered a desire to refinance our ...Professional, responsive, thorough, diligent, polite, informative and delightful are just a few words to describe our interaction with Hussain. I went online and entered a desire to refinance our cooperative apartment with Lending Tree. The first and last call I took were with Hussain. He made me feel comfortable that my experience would be as painless as possible. He held our hands to the end and was always available to answer a question. I am a little concerned about his 24/7 schedule, but I must say it was to our advantage - as I never waited long to receive a reply. There were a few hiccups but not at the hands of Hussain and even with the hiccups the experience we had with Hussain and the other Rocket Mortgage affiliates was a pleasure. Thank you, Hussain and team."

Christopher Edwards

"Maggie, Thank you so much for all the help with my loan. I know that I wasn't your easiest customer, but it was worth it in the end. You were always on top of everything, great communication skills, ...Maggie, Thank you so much for all the help with my loan. I know that I wasn't your easiest customer, but it was worth it in the end. You were always on top of everything, great communication skills, very attentive to all the details and paperwork. There were days that I questioned if I was doing the right thing, you made me feel comfortable and at ease. It was also nice to be able to contact you at any point in time during the closing with any questions I had. It was a pleasure working with you, Thank you so much for all the hard work and getting me into my first home."

Tammy Trumbo

"I recently completed the mortgage loan process with Stuart at Rocket Mortgage and I couldn’t be more impressed with the exceptional level of service I received from start to finish. Stuart and team ...I recently completed the mortgage loan process with Stuart at Rocket Mortgage and I couldn’t be more impressed with the exceptional level of service I received from start to finish. Stuart and team demonstrated outstanding professionalism, transparency, and responsiveness from the initial consultation to the final closing. They took the time to thoroughly explain each step of the loan process, ensuring I understood all the terms and options available to me. Communication was prompt and clear — I always felt informed and supported. What really stood out was how smoothly everything was handled, even when unexpected issues arose. The team was proactive in finding solutions and kept the process moving efficiently. Their customer-first approach made what could have been a stressful experience feel seamless and even enjoyable. I highly recommend Rocket Mortgage to anyone looking for a mortgage lender that combines deep expertise with genuinely caring service. Thank you for helping me achieve this important milestone with such ease and confidence!"

Ted Hurlbut

"Olivia has been fantastic working with us to purchase our lake home in Michigan. Like others have commented. She makes you feel like family and truly makes you feel like she has your best interest ...Olivia has been fantastic working with us to purchase our lake home in Michigan. Like others have commented. She makes you feel like family and truly makes you feel like she has your best interest at heart. This was a big life change experience for us so we were very hesitant to proceed with a second home. Olivia answered all our questions and was never pushy to close the deal. If it was not right for us, she was ok with that also. As big as Rocket Mortgage is, the customer service has been great each step along the way for the initial inquiry to closing. We sure feel like they truly want our business which brought us back to Rocket Mortgage after we refinanced our first home."