Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 85 of 399
Omayma-Joanne Makki

"I was hesitant to refinance my existing loan but Ali addressed my concerns & put my mind at ease with his professionalism, communication & knowledge! Mr. Makki was very engaged, prepared, and answered...I was hesitant to refinance my existing loan but Ali addressed my concerns & put my mind at ease with his professionalism, communication & knowledge! Mr. Makki was very engaged, prepared, and answered my 10,000 questions without hesitation. He was readily available at any given day & time and was always very patient with me! Ali approached everything with thoroughness and great detail! He was readily available through each step of the process! I found the Rocket Mortgage Site very user friendly, efficient & easy to navigate through! The whole process from beginning to end wrapped up in about a month which was great!! I would highly recommend Mr. Makki to all of my colleagues, family & friends! He’s so easy to talk to and absolutely amazing! Thank you Ali for everything!"

Patrick Peterson

"Honestly one of the smoothest processes. Was our first time not using our bank and doing everything in person. Dardan was up front and very knowledgeable about what we needed to do to get credit in ...Honestly one of the smoothest processes. Was our first time not using our bank and doing everything in person. Dardan was up front and very knowledgeable about what we needed to do to get credit in the place for refinance and he was right. It all worked out and within 30 days we were closing on home refinance with just little over 1.5 % less than we currently had saving us couple hundred a month on our mortgage. This process also started at the time of the Covid-19 crisis and Dardan took extra time and made sure all was going as planned during these uncertain times. I would highly recommend him and Rocket Mortgage to anyone thinking of refinancing. If we ever do this again in the future we will absolutely use Rocket Mortgage. Thanks Dardan!"

Dolores Ruscoe

"Professional, knowledgeable, quick to respond to any questions I had, no matter how trivial they were! Tyler is the person you want to guide you through your mortgage or refinance process. He is ...Professional, knowledgeable, quick to respond to any questions I had, no matter how trivial they were! Tyler is the person you want to guide you through your mortgage or refinance process. He is outstanding for excellent customer service. I felt like he truly cared about me, as a person, not just "another customer." I felt completely confident with his guidance through my recent re-fi. He was "only a phone call away" and was very prompt in returning phone calls. It was great to have his attention to detail all along my re-fi. Rocket Mortgage is fortunate to have him as an valued employee."

Jose L-Vega

"Working with Crystal was an utter pleasure and I am incredibly grateful for her level of care, attention to detail, and level of service. I have bought previous homes with other loan officers and not ...Working with Crystal was an utter pleasure and I am incredibly grateful for her level of care, attention to detail, and level of service. I have bought previous homes with other loan officers and not one holds a candle to Crystal, the process was extremely smooth and the communication was second to none... excellent! If you are a real estate agent looking to grow your business with a true professional Crystal is your person and if a buyer/refinance client Crystal will walk you through the process and make you feel at ease as she leads you with confidence and reassurance. I was concerned because I was purchasing a condo and never had gone through that process but Crystal ensured that the condo would pass lender requirements prior to extending an offer ensuring peace of mind. Again I can go on and on about how great Crystal was but please do not hesitate to reach out to her yourself and I promise you will not be disappointed. Trabajar con Crystal fue un placer total y estoy increíblemente agradecido por su nivel de cuidado, atención a los detalles y nivel de servicio. He comprado casas anteriores con otros oficiales de crédito y ninguno se compara a Crystal, el proceso fue extremadamente fluido y la comunicación fue insuperable... ¡excelente! Si usted es un agente de bienes raíces que busca crecer su negocio con un verdadero profesional, Crystal es su persona y si es un comprador/cliente de refinanciamiento, Crystal lo guiará a través del proceso y lo hará sentir cómodo mientras lo guía con confianza y seguridad. Estaba preocupado porque estaba comprando un condominio y nunca había pasado por ese proceso, pero Crystal se aseguró de que el condominio pasaría los requisitos del prestamista antes de extender una oferta para garantizar mi tranquilidad. Nuevamente, puedo seguir y seguir sobre lo genial que fue Crystal, pero no dude en comunicarse con ella usted mismo y le prometo que no se sentirá decepcionado."

Beth Beason

"Mike was excellent in his services to help us through the process of our initial filing for a loan. Andy or I neither one are Savvy with computers. He walked us through every step as he also had to ...Mike was excellent in his services to help us through the process of our initial filing for a loan. Andy or I neither one are Savvy with computers. He walked us through every step as he also had to give us computer knowledge along the way. Spent well over half an afternoon and then evening but we finally got it done. As we began the work with other members of the loan process we would call to ask if things were correct or if we needed to do other things. Even though this was not his place to do this ,Mike would find out and call right back. Mike became our personal advisor all the way to the end. Couldn't have ask for more than he gave and would recommend friends to Rocket Mortgage due to his dedication."

Robbi Dunham

"I have refinanced my home 6 or 7 times in the last 25 years. This was far and away the most smooth, efficient and expedient process I've experienced. Corey was very responsive to every question, he ...I have refinanced my home 6 or 7 times in the last 25 years. This was far and away the most smooth, efficient and expedient process I've experienced. Corey was very responsive to every question, he was knowledgeable and kept me informed about every step of the process. I was referred to Corey by a dear friend and I would have no hesitation to pay it forward and refer him to anyone looking to refinance or pursue a new home mortgage."

Edmond Halle

"Shawn was on top of things and was very helpful while I was refinancing my mortgage with Rocket Mortgage. I would not hesitate to recommend him to anyone who was looking for a reputable loan company. ...Shawn was on top of things and was very helpful while I was refinancing my mortgage with Rocket Mortgage. I would not hesitate to recommend him to anyone who was looking for a reputable loan company. He was the person who suggested our final arrangement to complete the loan without any delays, and showed great patience to make sure I was made fully aware of the steps involved."

Shane Buck Sr.

"I cannot say how impressed I am, not just with Marissa, but with every member of Rocket Mortgage I have dealt with. They always gave the feel that we had been personal friends for years. Each call ...I cannot say how impressed I am, not just with Marissa, but with every member of Rocket Mortgage I have dealt with. They always gave the feel that we had been personal friends for years. Each call was not as a sales or marketing call, and felt very comfortable and personal, with every concern of mine being theirs as well. The whole process was very smooth and as stress free as possible and any issues that arose, were handled quickly. Communication was great and I never once had to worry about what was going on in the process. If anyone is looking to purchase, or refinance, the only option is to give Rocket Mortgage a call, specifically work with Marissa."

Debbie Kanagaki

"When I first talked Rocket Mortgage I was working with another loan company. A woman called and asked if I would be wiling to talk with one of your officers, I said okay, and spoke with Armando. I ...When I first talked Rocket Mortgage I was working with another loan company. A woman called and asked if I would be wiling to talk with one of your officers, I said okay, and spoke with Armando. I explained my situation and why I was looking for a new loan. He asked if he could run my credit and take a look at everything, he called me back as he promised on time and my loan process began. He was extremely helpful as he walked me through the entire process. I was really amazed how easy the entire process was. Paul Clark helped me as well, and I feel the people you have working for your company are great. I have already recommended Rocket Mortgage to several people. Next year when my niece is ready to buy a home I told my family to use Rocket Mortgage. Thank you for all the help I received to help with my refinance and to pay off debt. My life will be easier now. If rates every drop down from what I would be open to refinance with your company again. Armando was awesome and when I still have questions he still continues to help me. Warm Regards, Debra"

Devon Connors

"To summarize, Branden is someone who cares not only about your business but rather you as a person. If you would like more context as to why I feel this way I put my experience below. That being ...To summarize, Branden is someone who cares not only about your business but rather you as a person. If you would like more context as to why I feel this way I put my experience below. That being said if you get the opportunity to work with Branden he genuinely does care and he is incredibly hard working. My loan closed in less than a month through his communication with his team as well as my real estate agent. I have just finished working with Branden while purchasing a house for the second time. Initially I was not sold on Rocket Mortgage as my lender and honestly just wanted a quick quote to gauge my buying power. That being said Branden was very energetic and invested in my needs as a customer but also my wants as a person. He took the time to get to know me as a person and began to understand what I needed even before I did. This turned into me reaching out to him regularly to run numbers as well as discuss homes I was interested in. That being said, throughout my home buying process family became sick and my wife and I were unsure as to if/when we could continue to search for a home. I informed Branden of this and prior to even beginning to go through the logistics of putting the process on hold he took the time to ask questions and make sure we were alright. When we were finally ready to begin looking for a home again I told my wife that we were going with Rocket Mortgage. The first time we chose Rocket Mortgage out of convenience, the second time we chose Rocket Mortgage for Branden."