Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 88 of 356
Justin Hubbard
Justin Hubbard

Justin Hubbard
Rocket Mortgage
48 Reviews
Gibson Mokler

"Justin was extremely helpful & patient through the entire process, always taking the time to make sure I understood the information we were discussing, & he ended every call with a confirmation that I...Justin was extremely helpful & patient through the entire process, always taking the time to make sure I understood the information we were discussing, & he ended every call with a confirmation that I could contact him any time. To that point, he even answered my call one time when he was on vacation in Disney Land!!! My first conversation with him was just information gathering a few months prior to being able to move forward & I was clear with him about that up front. He understood and patiently stayed in touch at appropriate intervals with no high pressure tactics, unlike other lenders I did similar information gathering with. As we made progress and things changed during the offer & negotiations, Justin was always willing to explore options, not just the ones he thought were the best, but the ones I wanted to know about so I could look at this major life event from different angles. I have no hesitation in recommending his services; Rocket Mortgage/Rocket Mortgage is lucky to have him."

Sam Keaik
Sam Keaik

Sam Keaik
Rocket Mortgage
48 Reviews
Chris Mastroeni

"Sam literally called me right after the website told me I may not qualify and was beyond helpful in getting my application in and approved. I would text this man any time I had a question and he was ...Sam literally called me right after the website told me I may not qualify and was beyond helpful in getting my application in and approved. I would text this man any time I had a question and he was there with an answer before I knew it. Sam is nice, courteous, and beyond helpful. He gave me an opportunity to consolidate some crippling debt and got me into the product that I needed to give me a new and fresh start. I cannot thank Sam enough. 6 stars if I could. Thank you Sam."

Rick Kozempa
Rick Kozempa

Rick Kozempa
Rocket Mortgage
48 Reviews
Bonnie Beemer

"Rick was very professional in gathering the details of our current financial situation and our desire to refinance, and was able to get back to us very quickly with a proposed interest rate and ...Rick was very professional in gathering the details of our current financial situation and our desire to refinance, and was able to get back to us very quickly with a proposed interest rate and monthly payment his company could offer. We wanted to go forward, and Rick was very accommodating by setting a time at our convenience to call us and guide us through our entire online application. He went over each section with us as we went along, and we were done! He then explained what financial documents we would need to submit and that an appraiser would be contacting us soon, and to feel free to contact him if we had any questions or concerns. Rick made it very easy to get the process started."

Forrest McArthur
Forrest McArthur

Forrest McArthur
Rocket Mortgage
48 Reviews
Mark Tremblay

"Forrest was upfront and expeditious with his information. He was informative and helpful with the details and logistics and was more than patient when I didn’t understand steps in the process. The ...Forrest was upfront and expeditious with his information. He was informative and helpful with the details and logistics and was more than patient when I didn’t understand steps in the process. The thing is he knew the program products and underwriting process ahead of me figuring it out by wasting time to go through it and get hung up. His knowledge there made the preparation process run smoothly and the closing happened within a week of the appraisal coming back I would recommend him to anyone for sure"

JP Miller
JP Miller

JP Miller
Rocket Mortgage
48 Reviews
Bruce Buck

"JohnPatrick took me through the whole mortgage loan process from qualifying to closing on schedule. He was able to arrange the loan amount that I needed and figure out the best options for my down ...JohnPatrick took me through the whole mortgage loan process from qualifying to closing on schedule. He was able to arrange the loan amount that I needed and figure out the best options for my down payment, interest rate and closing costs. He guided the process though all the various departments and procedures to get the necessary approvals at each stage and all this was done online. However he called, texted and e-mailed whenever their was urgency or information that needed my immediate attention. This personal attention to detail and diligence throughout the process was the key ingredient that allowed me to close on my new house on schedule. His "can do" attitude was what made this happen for me and I appreciate his effort, guidance and professionalism. Thank you JohnPatrick!"

Jake Purman
Jake Purman

Jake Purman
Rocket Mortgage
48 Reviews
Heather Luvzpink

"I closed on my house on November 4 of 2022. Before I called Rocket mortgage I called some other big mortgage company Nexa but did not offer a loan that I needed. I then called Rocket and spoke to Jake...I closed on my house on November 4 of 2022. Before I called Rocket mortgage I called some other big mortgage company Nexa but did not offer a loan that I needed. I then called Rocket and spoke to Jake and told him my situation that my mom is gifting me her half of the duplex and the owner of the other side is in probate and I wanted to buy to own entire property, Jake quickly came up with a solution by getting me an fha loan and using gift of equity as my down payment so I would not have to pay anything. He was so attentive, knowledgeable and helped me through entire process to answer questions or just to check up on me. This tells a lot about his character because the loan was only for $55,000 so he would not make much money but he treated me as if it was a million dollar mortgage. I am in a home buyers group on Facebook and was so nervous to go through loan process and hearing about the underwriting and how you have to explain every deposit and charge and so many bad things seem to happen, mine was so easy and got all my documents to them same day and had no questions, and I am a big shopper and had multiple big deposits, one for $8000 personal check but no questions arose and it went so fast and smooth. The title company put final #s together and had me paying $1300 at closing and he called them and said nope she is paying nothing and just like that it was gone! Interest rate 5.5% and never changed from beginning to closing. Took 45 days to close but only because I had to have 2nd inspection after repairs were done! Thanks Jake, I hope you are still around when I buy my investment properties! I also just paid my house in full that I did not want to forget to thank Jake for making it happen!"

Robert Ramos
Robert Ramos

Robert Ramos
Rocket Mortgage
48 Reviews
Drew Osborn

"If I could write 10 I would or 11. Robert was kind, patient, able to help me figure out how it goes. Very knowledgeable, very understanding, very impressive-will not surprise me at all if he moves up ...If I could write 10 I would or 11. Robert was kind, patient, able to help me figure out how it goes. Very knowledgeable, very understanding, very impressive-will not surprise me at all if he moves up quickly in this outstanding company who builds dreams and helps folks like me achieve their dreams of home ownership and responsible financial planning."

Christina Roeser
Christina Roeser

Christina Roeser
Rocket Mortgage
47 Reviews
Neil Cooperstein

"As a business owner for 28 years, I know the importance, and value, to a company to have employees that are knowledgeable, professional, reliable and dependable…………and genuinely care to help ...As a business owner for 28 years, I know the importance, and value, to a company to have employees that are knowledgeable, professional, reliable and dependable…………and genuinely care to help others. Last year was a very difficult year for me and my family on many personal and emotional levels. We suffered family loss as well as medical situations that we are currently addressing. The importance of this loan and the ability to re-structure parts of our lives was invaluable. The care, warmth and the genuine desire to help was so sincere when talking with Christina. Her knowledge and guidance is beyond words, and besides her now being my financial contact at Rocket Mortgage, I’d like to consider her more than that, I’d like to consider myself her a friend. She is as sweet as she is the utmost professional. Too often, we as consumers are quick to complain about subpar or inferior service from the mediocre representatives of various institutions. That is why it gives me so much pleasure to give credit where credit is deservedly due. Christina, THE stellar representative of Rocket Mortgage, must be commended and praised for her devoted attention and extensive caring in their dedication to superb customer service. I hope the executives at Rocket Mortgage realize how lucky they are to have a person such as Christina represent their company. I know I would. Christina welcomed us into the Rocket family. Thank you, Christina, it’s nice to be here."

Jon Scarsella
Jon Scarsella

Jon Scarsella
Rocket Mortgage
48 Reviews
Christina Beaver

"Jon was informative and kind. He worked efficiently and quickly to help me procure a refinance loan after the previous loan rep got angry with me because i hadnt changed my utilities to my name after ...Jon was informative and kind. He worked efficiently and quickly to help me procure a refinance loan after the previous loan rep got angry with me because i hadnt changed my utilities to my name after my husbands death, for the proof of occupancy quickly enough for him. He put me on a three month wait. Jon called me and right away fixed and apologized for the rude treatment received from the fellow rep immediately. Thank you Jon, I will definitely use your services again if needed and refer you if someone is looking to buy or refinance a home."

Andrew Skuzenski
Andrew Skuzenski

Andrew Skuzenski
Rocket Mortgage
48 Reviews
Deborah Be

"Rocket mortgage made my dreams come true. I wasn’t the most prestigious customer who has applied to Rocket Mortgage, but Rocket Mortgage made me feel like I was there only customer. When the bid on ...Rocket mortgage made my dreams come true. I wasn’t the most prestigious customer who has applied to Rocket Mortgage, but Rocket Mortgage made me feel like I was there only customer. When the bid on my first dream house fell through, Andrew Skuzenski at Rocket Mortgage was there to transfer my application to the beautiful new home I recently purchased. Andrew gave advise on how to structure the agreement. Each and every time I txt, e-mailed or telephoned Andrew during the negotiating process, my calls were returned immediately with answers. I felt as though I was their most influential customer. Once the sales agreement was signed, staying on the same page between all parties can be a challenge. Rocket Mortgage has a CHAT line option to use during the closing process. To this day I am amazed by the action items each individual was willing to take on and able to resolve immediately with a simple CHAT question. The loan documentation process can be intimidating, but my loan was assigned a process specialists for documentation and another for communication. The Specialist along with Rocket’s website made the process flow like a stream in the mountains. My new mountain home is a dream. I believe we all agree that the purchase of a new home is to bring family together. Rocket Mortgage and especially Andrew made our dreams come true with special grace."