Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 90 of 400
Brian Driver

"I give Gino an excellent b/c he adapted to my communication style. Although not rude, I wasn't very patient with the process and wanted clear direct answers to my questions, and wanted Gino to present...I give Gino an excellent b/c he adapted to my communication style. Although not rude, I wasn't very patient with the process and wanted clear direct answers to my questions, and wanted Gino to present the options for me to decide. I didn't want the normal back and forth about how much I would like to pay per month (the answer is always as little as possible) and blah blah blah. Gino adjusted to my style and I appreciate that. He was also quite easy to either reach him or have a response in a timely manner."

Sarah

"Cecilia was great to work with!! Refinancing can be stressful, especially when the financial institution is not local. I feel that Cecilia went above and beyond her duties to allow me to be ...Cecilia was great to work with!! Refinancing can be stressful, especially when the financial institution is not local. I feel that Cecilia went above and beyond her duties to allow me to be comfortable with process. It always provided peace of mind to know that I could call, text or email her and she would promptly get back to me and had an answer each time! Cecilia is knowledgeable and it is apparent she knows the finance world. This is the first time I have worked with a company that I was assigned to one individual to help me through the entire process. Many times, you need to tell your story and ask your question 10 times before getting an answer. Rocket Mortgage did me right by assigning Cecilia to me! If needing a home loan or refinance I would HIGHLY recommend requesting Cecilia to be your banker, she will not disappoint!!!"

Roberta Hovorka-Cramer

"Where to begin w/ the compliments and reason why Todd deserves 5 stars and MORE! I have never had any form of customer service of his caliber! He was extremely professional, responsive, relatable, ...Where to begin w/ the compliments and reason why Todd deserves 5 stars and MORE! I have never had any form of customer service of his caliber! He was extremely professional, responsive, relatable, knowledgeable, informative, experienced and the list goes on! He would respond quickly to calls and emails and even in the evening and weekends!!! Who does that! He's readily available! He even urged me to re-evaluate my current insurance as it sounded a bit high AND as a result I am now enjoying a savings of $1,200/yr!!!! Thank you, Todd! He walked me through the entire process and even anticipated my questions! I will recommend anyone who needs a loan to reach out to Todd Piechowski with Rocket Mortgage. He is a ROCK STAR Performer!"

Karen Teagle

"Chuck was so helpful, he definitely is very knowledgeable and passionate about his career. He kept us informed about everything that was going on and made sure we understood each and every step. He ...Chuck was so helpful, he definitely is very knowledgeable and passionate about his career. He kept us informed about everything that was going on and made sure we understood each and every step. He understood our goals with our down payment and mortgage payments. I would highly recommend Rocket Mortgage to anyone looking to purchase a home100%. Thank you Chuck, Jillian and Sabrina for making our home buying process a great experience. Jeff and Karen T."

Frank Cotolo

"I have had more than a few experiences concerning mortgages but none were as easily handled, no less completed, than my most recent, which was put into motion by Yoselin. When she first contacted me, ...I have had more than a few experiences concerning mortgages but none were as easily handled, no less completed, than my most recent, which was put into motion by Yoselin. When she first contacted me, I was reticent to go through the cumbersome process of refinancing, since two attempts (one with Rocket Mortgage) failed due to the incompetence of the handlers. Yoselin, after talking to me about my financial situation, assured me the process may work and if it was not for her it would not have worked. I was not easy to deal with and I was getting mixed messages from other Rocket Mortgage sources, but Yoselin showed endless patience and devotion to being my agent and interpreter, guiding me through the glitches. She was always available by phone or email (by always I mean 24/7) to answer my questions and clear up my continuing confusion about elements needed to finish the cluttered paper trail. Yoselin is, simply, the best, and I am convinced I would not have gone through the information gauntlet the process can put a person into without her guidance. I say promote her, pay her more and use her talents and methods as a template to hire or work with anyone looking for a mortgage."

Miguel Valdez

"I very much appreciated her patience with me throughout the process. It being a first time refi for me, she made herself available via phone call, text and email! I'm located on the West Coast and she...I very much appreciated her patience with me throughout the process. It being a first time refi for me, she made herself available via phone call, text and email! I'm located on the West Coast and she in the North East so there was a bit of time difference. She always responded in a timely manner and followed up. Anything with your home in the balance is a bit intimidating plus never meeting the actual person but Brie was professional and I was able to trust that Rocket Mortgage was the right pick for me! Thank you Brie and Rocket Mortgage!"

Regina Harper

"Christian is without a doubt the most knowledgeable, helpful, courteous, professional loan officer that my wife and I have ever had the fortunate honor of working with. Not only was Christian always ...Christian is without a doubt the most knowledgeable, helpful, courteous, professional loan officer that my wife and I have ever had the fortunate honor of working with. Not only was Christian always on top of our loan status, he was so personable that it was like we were dealing with someone we had known for many years. After my retirement from the USMC I sold cars for 22yrs. so you can get a pretty good ideas of how many loan professionals I have come in contact with, so for me to tell you how much of a pleasure it was to have someone like Christian handle our refinance you can believe that I know what I'm talking about when I sing his praises. I will definitely recommend Rocket mortgage company and Christian to all of my friends that are thinking of buying a house or if they want to refinance their current one. Christian is truly an asset to Rocket mortgage."

Abraham Picou

"Although it has been awhile since we were able to finish the closing process I know that myself and my wife were very pleased with the help we received from Vinny. He was very professional and went ...Although it has been awhile since we were able to finish the closing process I know that myself and my wife were very pleased with the help we received from Vinny. He was very professional and went above and beyond as far as we were concerned. I was very impressed as he even gave me his personal cell phone number and assured me that I could call him at any time if I needed his assistance. Because of his efforts I recommend Rocket Mortgage to my friends and family. He is doing a wonderful job."

Kathie Palmer

"What can I say other than Justin was absolutely awesome! Initially, he didn't think I would be able to be approved for the refinance I was looking for. Imagine my delight to get a call from him ...What can I say other than Justin was absolutely awesome! Initially, he didn't think I would be able to be approved for the refinance I was looking for. Imagine my delight to get a call from him later that same day letting me know he had done more research through some other resources and WAS able to approve me. I had heard horror stories about the mortgage refinance process but Justin made it a breeze. He was highly communicative, professional and knowledgeable. Thank you, Justin, for your tenacity and for making this process such a pleasant experience! You rock!!"

Laurie Haynes Weems

"This review box is not big enough to write all the good things I have to say about Joey! We were heart broken and defeated after wasting 10 months with another lender who could not get the job done. ...This review box is not big enough to write all the good things I have to say about Joey! We were heart broken and defeated after wasting 10 months with another lender who could not get the job done. Then we gave Rocket Mortgage a try and found Joey. From the very first point of contact to the day of closing Joey was extremely professional and understanding to our situation. He is very knowledgeable, caring and kind. He answered my 5000 questions and honestly and held our hand thru every single step. I loved that he could be reached via email or text and always responded in a quick time frame. We could not have made it thru this process without him. My only complaint is that we didn't get to meet him at the closing as everything is done remotely. I have many realtor friends and have passed his name and number on many times and will continue to do so. Rocket Mortgage is blessed to have Joey on their team. Laurie W."