Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 90 of 374
Jackson Glenn
Jackson Glenn

Jackson Glenn
Rocket Mortgage
48 Reviews
Julianna McRae

"My initial experience with Rocket went from good to bad due to some crossed information. When my initial agent found he had insufficient experience for my unique case he passed my account over to ...My initial experience with Rocket went from good to bad due to some crossed information. When my initial agent found he had insufficient experience for my unique case he passed my account over to Glenn Jackson. Mr. Jackson did everything in his power to get my loan through. He had to go through many different options, several different supervisors, and a lot of inventive angles to accomplish the goal. I was not always kind, as my frustration grew with repeated road blocks, but he was patient and worked with me to get past them. Eventually we were able to close the loan. It was team work and he shouldered a lions share. Rocket mortgage is lucky to have such a dedicated employee and I am glad that he was assigned to my case."

Josh Hadley
Josh Hadley

Josh Hadley
Rocket Mortgage
48 Reviews
Diego Alberti

"My wife and I were initially reluctant to try Rocket Mortgage, especially since we already have a relationship with Citibank and have gone through them before for a prior mortgage, however, we were ...My wife and I were initially reluctant to try Rocket Mortgage, especially since we already have a relationship with Citibank and have gone through them before for a prior mortgage, however, we were glad we choose Rocket Mortgage. Honestly, Josh was the one who made the process extremely easy for us (but to be fair the rest of the staff were great too, Josh was simply extra helpful) to the point that we thought this was a scam because it was to good to be true. While we had a hiccup with the initial mortgage (property failed inspection), Josh was there to help us through it all and explain the next steps and set expectations. He even went out of his way to take calls after hours just to help us out as quickly as he could. Considering that our case might have been unusual (or maybe not) since we went through two properties until we found the right home, we were lucky to have Josh in our corner throughout it all. Additionally, the Rocket Mortgage process in general is light years ahead of other banks (at least compared to our past experience with Chase and Citibank), all of the paperwork is submitted electronically (I mean Citibank... seriously... a fax machine...) and the Rocket Mortgage website/app added additional ease to the entire process. At any rate, if you are lucky enough to have him as your representative, rest assured, he will help you through it all. Think of Josh as your Parisian tour guide, he knows it all and is there to make sure you do not get lost."

Justin Hubbard
Justin Hubbard

Justin Hubbard
Rocket Mortgage
48 Reviews
Gibson Mokler

"Justin was extremely helpful & patient through the entire process, always taking the time to make sure I understood the information we were discussing, & he ended every call with a confirmation that I...Justin was extremely helpful & patient through the entire process, always taking the time to make sure I understood the information we were discussing, & he ended every call with a confirmation that I could contact him any time. To that point, he even answered my call one time when he was on vacation in Disney Land!!! My first conversation with him was just information gathering a few months prior to being able to move forward & I was clear with him about that up front. He understood and patiently stayed in touch at appropriate intervals with no high pressure tactics, unlike other lenders I did similar information gathering with. As we made progress and things changed during the offer & negotiations, Justin was always willing to explore options, not just the ones he thought were the best, but the ones I wanted to know about so I could look at this major life event from different angles. I have no hesitation in recommending his services; Rocket Mortgage/Rocket Mortgage is lucky to have him."

Dewayne Kassab
Dewayne Kassab

Dewayne Kassab
Rocket Mortgage
48 Reviews
Annah Pyra

"Dewayne was an absolute pleasure to work with. As a new homeowner, I had absolutely no idea what I was doing and he was so on top of everything 24/7. He would check in with me multiple times a day, ...Dewayne was an absolute pleasure to work with. As a new homeowner, I had absolutely no idea what I was doing and he was so on top of everything 24/7. He would check in with me multiple times a day, constantly stay in contact with my Realtor, and make sure to let me know if anything was outstanding. He seriously made my house buying experience 1000 times better and I'm so happy I was able to work with him. He even called weeks later just to congratulate me and see if I needed anything. Even my realtor was so impressed by Dewayne and Rocket Mortgage, I'd definitely recommend him to anyone looking to purchase a home. Thanks Dewayne!"

Sam Keaik
Sam Keaik

Sam Keaik
Rocket Mortgage
48 Reviews
Chris Mastroeni

"Sam literally called me right after the website told me I may not qualify and was beyond helpful in getting my application in and approved. I would text this man any time I had a question and he was ...Sam literally called me right after the website told me I may not qualify and was beyond helpful in getting my application in and approved. I would text this man any time I had a question and he was there with an answer before I knew it. Sam is nice, courteous, and beyond helpful. He gave me an opportunity to consolidate some crippling debt and got me into the product that I needed to give me a new and fresh start. I cannot thank Sam enough. 6 stars if I could. Thank you Sam."

Rick Kozempa
Rick Kozempa

Rick Kozempa
Rocket Mortgage
48 Reviews
Bonnie Beemer

"Rick was very professional in gathering the details of our current financial situation and our desire to refinance, and was able to get back to us very quickly with a proposed interest rate and ...Rick was very professional in gathering the details of our current financial situation and our desire to refinance, and was able to get back to us very quickly with a proposed interest rate and monthly payment his company could offer. We wanted to go forward, and Rick was very accommodating by setting a time at our convenience to call us and guide us through our entire online application. He went over each section with us as we went along, and we were done! He then explained what financial documents we would need to submit and that an appraiser would be contacting us soon, and to feel free to contact him if we had any questions or concerns. Rick made it very easy to get the process started."

Gary LeBlanc
Gary LeBlanc

Gary LeBlanc
Rocket Mortgage
48 Reviews
Brennan Blackwell

"Gary is extremely knowledgeable, kind, courteous, prompt and delivered on time everything he promised. He is the consummate professional. Having been a homeowner for twenty years I have worked with ...Gary is extremely knowledgeable, kind, courteous, prompt and delivered on time everything he promised. He is the consummate professional. Having been a homeowner for twenty years I have worked with many different mortgage brokers over the years and had drawn the conclusion that this process never goes as smoothly as advertised. Working with Gary and his team have changed every perception of the mortgage experience for me. They have over delivered on everything that was discussed. This could not have been a smoother process. The technology, expertise and customer service are 2nd to none. I wish more service industries operated in this fashion. "

JP Miller
JP Miller

JP Miller
Rocket Mortgage
48 Reviews
Bruce Buck

"JohnPatrick took me through the whole mortgage loan process from qualifying to closing on schedule. He was able to arrange the loan amount that I needed and figure out the best options for my down ...JohnPatrick took me through the whole mortgage loan process from qualifying to closing on schedule. He was able to arrange the loan amount that I needed and figure out the best options for my down payment, interest rate and closing costs. He guided the process though all the various departments and procedures to get the necessary approvals at each stage and all this was done online. However he called, texted and e-mailed whenever their was urgency or information that needed my immediate attention. This personal attention to detail and diligence throughout the process was the key ingredient that allowed me to close on my new house on schedule. His "can do" attitude was what made this happen for me and I appreciate his effort, guidance and professionalism. Thank you JohnPatrick!"

Michael Nowacki
Michael Nowacki

Michael Nowacki
Rocket Mortgage
48 Reviews
Scott Wurst

"Michael helped us with the original mortgage and then reached back out to us when the rates dropped and we did a refinance. He answered all of our questions, was very knowledgeable and easy to talk ...Michael helped us with the original mortgage and then reached back out to us when the rates dropped and we did a refinance. He answered all of our questions, was very knowledgeable and easy to talk to. We even had to delay our decision for a while due to an illness and Michael was very patient and never once pressured us to get anything done. I highly recommend Michael for any of your mortgage needs. It was an absolute pleasure dealing with him."

Jon Scarsella
Jon Scarsella

Jon Scarsella
Rocket Mortgage
48 Reviews
Christina Beaver

"Jon was informative and kind. He worked efficiently and quickly to help me procure a refinance loan after the previous loan rep got angry with me because i hadnt changed my utilities to my name after ...Jon was informative and kind. He worked efficiently and quickly to help me procure a refinance loan after the previous loan rep got angry with me because i hadnt changed my utilities to my name after my husbands death, for the proof of occupancy quickly enough for him. He put me on a three month wait. Jon called me and right away fixed and apologized for the rude treatment received from the fellow rep immediately. Thank you Jon, I will definitely use your services again if needed and refer you if someone is looking to buy or refinance a home."