Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 91 of 357
Miquan McLaurin

"My husband and I were preapproved at the beginning of Jan 2019. We were verified about a week later. We found our dream home Jan 20, and confidently made an offer with the power of rocket mortgage ...My husband and I were preapproved at the beginning of Jan 2019. We were verified about a week later. We found our dream home Jan 20, and confidently made an offer with the power of rocket mortgage behind us. 25 days later, we were at closing and officially homeowners. We went into this process with the worst in our minds. We thought it would be difficult, a lot of paper work, and hard to contact the team. I can tell you first hand, that was not the case. Our Mortgager, Steven Youanis was the absolute best for the job! He stayed in contact with us from beginning to end. He was a liaison when we needed. He explained everything to us, patiently answered all our questions, and guided us the whole way through. I have since referred him several times and will continue to do so. Steve Youanis is amazing at what he does and a pleasure to work with! What are you waiting for?! Call him now!"

Chloe Tobin

"Xavier was extremely knowledgeable and professional. He answered all of my questions and for those he was not sure about, he got back to me in a timely manner. In addition, he demonstrated empathy, ...Xavier was extremely knowledgeable and professional. He answered all of my questions and for those he was not sure about, he got back to me in a timely manner. In addition, he demonstrated empathy, spending time and asking questions to understand my concerns and what refinance option was best based on that understanding. I wish every service company I dealt with had an Xavier on the other end of the line. I would highly recommend Rocket Mortgage/Rocket Mortgage based on this experience."

Don Palmgren

"We didn't have a realtor in the purchase of our house. This put Kassem in the position of having to educate us on procedures and and the language of the business end of the process. He was patient and...We didn't have a realtor in the purchase of our house. This put Kassem in the position of having to educate us on procedures and and the language of the business end of the process. He was patient and kind and never made us feel stupid. The only thing that I would change is there could have been a smoother transition once his part was done. I had developed a working relationship with Kassem but all of a sudden I had to deal with another person that I hadn't worked with and my calls didn't go to him. I feel like the transition would have been better if we had known in advance that we would be dealing with someone else as things progressed."

Alexia Perez

"Matthew is a true professional at what he does. He assured me he would be able to help me. I was a little hesitant at first because so many other companies tried only to fail at the end. Matt and the ...Matthew is a true professional at what he does. He assured me he would be able to help me. I was a little hesitant at first because so many other companies tried only to fail at the end. Matt and the Rocket Mortgages team were able to get me refinanced and away from that nightmare called Ocwen Mortgage. They were there every step of the way explaining step by step. Great job Matt and the Q team. My family and I thank you. I will definitely refer you to anyone I know getting a loan. Jorge and Maria New Jersey"

Ginger Evans

"Jake was the consummate professional in our dealings with Rocket Mortgage. Our needs were clearly laid out to him and Jake responded. He delineated the schedule, which was perfectly on time. In ...Jake was the consummate professional in our dealings with Rocket Mortgage. Our needs were clearly laid out to him and Jake responded. He delineated the schedule, which was perfectly on time. In addition, he kept us updated on events as they moved through the system. Jake had thorough knowledge of the mortgages and rates in which we were interested, and had no hidden agenda - he was honest and always very willing to address our questions and/or concerns. We highly recommend him and Rocket Mortgage."

GregnStef Wilson

"Corey is truly amazing at what he does. He worked so hard to get us approved for our loan. He is knowledgeable, diligent, down to earth & super funny!!! He was always there to guide us & answer my ...Corey is truly amazing at what he does. He worked so hard to get us approved for our loan. He is knowledgeable, diligent, down to earth & super funny!!! He was always there to guide us & answer my (many) questions & he’s amazing at explaining things so you can understand them. He walked us through every line of our loan terms & he made it make sense!! We absolutely loved him!! Corey genuinely wanted to help us & he accomplished that & so much more. He made our dreams of home ownership a reality & we could not be more grateful. We plan on refinancing in the future with him & I’ve already referred two family members to him that are hoping to buy soon. I couldn’t recommend Corey more. If you’re trying to buy a home he is definitely your man!! I can’t say enough good things about him & about Rocket as a company!!"

Andrew Engle

"Perla was so easy to talk to, and made it very simple on how to step by step raise my credit score. I was fortunate enough to have the funds to payoff what I needed to for my credit to increase where ...Perla was so easy to talk to, and made it very simple on how to step by step raise my credit score. I was fortunate enough to have the funds to payoff what I needed to for my credit to increase where it needed to be, but without Perla’s expertise I would have not been able to move forward! Thank you, Perla! -Andrew E."

Nelson Martinez

"I started this venture applying for a mortgage with 4 providers. Initially I was discouraged because my hopes to purchase a home felt out of reach. I soon started to realize that Christopher was the ...I started this venture applying for a mortgage with 4 providers. Initially I was discouraged because my hopes to purchase a home felt out of reach. I soon started to realize that Christopher was the only loan expert that was proactively and consistently reaching out to me, where the other 3 were not. At first, I wasn't so confident I could meet the budget numbers that I worked up to assure I wouldn't overextend myself. I came close to giving up. The more I expressed my target numbers the more Christopher went to work. To be candid it took a couple of rounds of effort on Christopher's part, yet he found the way. Along the way he listened and most importantly he cared. Still loan shopping Christopher was the only expert reaching out to me and working diligently to win my business. I saw him creatively working with his team and leadership until the numbers met my budget. Once completed Christopher worked closely with me walking me through the approval process and again assuring me, he has my interests as his priority. During this time by the way I just started a new job which required a move to a new state, and I was going through a lot. My interactions with Christopher were always a pleasure and professional. We did however find a little time to share a few laughs along the way. I closed on my beautiful home 2 days ago and couldn't be more pleased. I don't know how to express my thanks to Christopher other than to say, "THANK YOU for a job well done, my friend." You've done a fantastic job winning my business and I hope we can reach out from time to time just to say hello! Sincerely, Nelson. - Peace"

Nicole Basso

"Heidi is an outstanding Ambassador & business leader for Quicker Loans .Her customer service skill set is superb. She is a self motivated, professional & inspirational leader of her Rocket ...Heidi is an outstanding Ambassador & business leader for Quicker Loans .Her customer service skill set is superb. She is a self motivated, professional & inspirational leader of her Rocket Mortgage-TEAM & consistently outstanding in working with team members to identify & resolve problems.We appreciated her ability to motivate her colleagues to decisively produce the desired results."

Naiga Atwia

""From the moment we spoke with Sarjon on the phone while comparing mortgage lenders, we knew he was the one for us. He immediately connected with us as if he had known us for years. He treated us like..."From the moment we spoke with Sarjon on the phone while comparing mortgage lenders, we knew he was the one for us. He immediately connected with us as if he had known us for years. He treated us like family, offering options and making sure we understood everything so that we could make our own decisions. When we hit a point of uncertainty, Sarjon kept encouraging us and gave us hope. As first-time homebuyers, we had no idea about the process, the pros and cons, or what to expect. Sarjon went above and beyond to ensure we understood every step, answering even our 'silly' questions with patience and respect — even on his days off. We can’t thank him enough. While Rocket Mortgage has many great employees, Sarjon truly stands out. Alozius and I will forever be grateful for his kindness and support. Thank you for treating us like family.""