Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 93 of 357
Banks Dastine

"I had the pleasure of working with Micheal Kassab, a Senior Banker at Rocket Mortgage, and I must say that my experience was truly exceptional. Michael's expertise and professionalism made the entire...I had the pleasure of working with Micheal Kassab, a Senior Banker at Rocket Mortgage, and I must say that my experience was truly exceptional. Michael's expertise and professionalism made the entire mortgage process smooth and stress-free. From our initial consultation to the final closing, Michael demonstrated a deep understanding of the industry and provided valuable insights to help me make informed decisions. He patiently answered all of my questions and addressed any concerns I had, ensuring that I felt confident and supported throughout the entire journey. What impressed me the most about Michael was his dedication to providing personalized service. He took the time to listen to my unique needs and financial goals, tailoring the mortgage options to suit my specific situation. His attention to detail and prompt responsiveness made me feel valued as a client. Furthermore, Michael's commitment to transparency and clear communication was evident at every stage. He kept me informed about the progress of my application, explained complex terms in a way that was easy to understand, and guided me through the necessary paperwork with efficiency and accuracy. Thanks to Michael's expertise and guidance, I was able to secure a mortgage that perfectly aligned with my requirements and financial objectives. His professionalism, knowledge, and genuine care for his clients make him an exceptional Senior Banker. I highly recommend Michael Kassab to anyone seeking mortgage services. His dedication, integrity, and expertise make him a valuable asset to Rocket Mortgage, and I am grateful for his assistance in making my homeownership dreams a reality. Thank you, Michael, for your outstanding support and for going above and beyond to ensure a positive experience."

Scott Hill

"I want to sincerely thank you for everything you did as the lead refinance official on my loan at Rocket Mortgage. You truly spearheaded every facet of the refinance process from start to finish, and ...I want to sincerely thank you for everything you did as the lead refinance official on my loan at Rocket Mortgage. You truly spearheaded every facet of the refinance process from start to finish, and your dedication made a tremendous difference. From the very beginning, you went above and beyond by providing me with your personal cellular phone number so I could reach you directly with any questions. That accessibility meant the world to me. When I discovered a problem during the process, you immediately stepped in, addressed it head-on, and resolved it quickly—this single action saved me money and kept the entire refinance on track. As the loan moved forward, you stayed on top of every detail, following its progress closely and keeping me fully informed every step of the way. Your proactive communication and steady guidance turned what could have been a stressful experience into a smooth and successful one. I am especially grateful for the critical discovery you made regarding my solar lease. You identified that three separate UCC filings (Uniform Commercial Code) all pertain to the exact same solar panels. Your attention to this detail prevented what could have become a major headache down the road. Randy, your expertise, responsiveness, and genuine care for my situation went far beyond what anyone could reasonably expect. I am truly grateful for your outstanding service and would not hesitate to recommend you to anyone looking for a refinance professional who truly delivers. Thank you again for everything."

Sherry Rhodes

"Victor called me a good time. COVID-19 had just hit our area and offices were shutting down sending us home to work. It was a crazy time. My daughter was fixing to graduate high school, child ...Victor called me a good time. COVID-19 had just hit our area and offices were shutting down sending us home to work. It was a crazy time. My daughter was fixing to graduate high school, child support would stop soon after and I needed to save some money anywhere I could. Since my home was mortgaged thru Rocket Mortgage he called just to see if i needed any help during the pandemic. From there he took care of everything. I refinanced my home and lowered my mortgage payment. Thanks for checking on me Victor! Rocket Mortgage care about their clients."

Jay Vannice

"Courtney has a solid professional tone, that is backed up by a high degree of knowledge, and skills. Interpersonal skills are second to no one. She is a great listener and is honest to meet the best...Courtney has a solid professional tone, that is backed up by a high degree of knowledge, and skills. Interpersonal skills are second to no one. She is a great listener and is honest to meet the best needs of the customer. I am impressed by Courtney’s friendly but professional and competent service. I enjoyed the service provided. Courtney shepherded my application process with ease. I was amazed at the speed my refinance zipped through the refi structure. By far the best refi experience ever! I’ve had a few other great experiences with Rocket Mortgage too. No worries with Courtney! I will seek Ms Allen out for my next mortgage task. Courtney is ready for the next level of responsibility. **Please place her on the fast track for more leadership and responsibility!!** Ms Allen is ready for the next step! Thank you Courtney, Jay V."

Lillian Rajkovich

"Jeremy really came through for me! I am very appreciative for the effort Jeremy put into the approval of my loan which consolidated two previous Rocket Mortgage and rolling everything into one loan. I...Jeremy really came through for me! I am very appreciative for the effort Jeremy put into the approval of my loan which consolidated two previous Rocket Mortgage and rolling everything into one loan. I have been a Rocket Mortgage customer for many years and that's because they are truly the best at what they do. Jeremy and the staff made me feel like a part of the team as we worked together to gather and complete the entire process quickly and efficiently. I appreciate each and every person who worked to make this loan closing possible. My life will be better now that this has been taken care of. Thank you from my heart."

Tiff Petricini

"I was overwhelmed with the various elements that go in to applying for and getting a mortgage. I knew that it was a good idea to shop around, but that is only useful if you know what to look for. By...I was overwhelmed with the various elements that go in to applying for and getting a mortgage. I knew that it was a good idea to shop around, but that is only useful if you know what to look for. By chance, I had an ad for Rocket Mortgage on my Mint app and decided to follow through, and I'm so glad I did. I was paired up with Jimmy. He took the time to listen to my life, my finances, and my needs. He explained and re-explained details about the process ENDLESSLY. I was very ignorant about the financial realm of home-buying, and fortunately he was very patient. He talked with me many times even BEFORE I signed a document to do the mortgage officially with Rocket. He secured the best deal for me, helping me choose based on my end goal of low down payments. I would highly recommend him!"

Shamitta Gibson

"I recently used Rocket Mortgage as the mortgage lender when I purchased my first home. Since I was a first-time homebuyer, I was not knowledgeable about much of the home-buying process. However, ...I recently used Rocket Mortgage as the mortgage lender when I purchased my first home. Since I was a first-time homebuyer, I was not knowledgeable about much of the home-buying process. However, once I connected with Jeremy, I was relieved! He was there every step of the way, guiding me and answering all of my questions. He was very professional, knowledgeable, and timely in responding to my questions, and there were times when he even responded while away from the office. Jeremy was an amazing mortgage banker! I would work with Rocket Mortgage again for the great customer service, and Jeremy was a major contributor to this outstanding customer service. I will specifically request to work with Jeremy if I work with Rocket Mortgage in the future. Jeremy is excellent, and I will definitely recommend him to anyone that is looking to purchase a home. He is one of the best service professionals that I have ever worked with. He is a great asset to the Rocket Mortgage team, and I am grateful for having been given the opportunity to work with him!"

Carmen Marzocco

"We had the pleasure of working with Jack on our recent mortgage through Rocket Mortgage, and I can’t recommend him highly enough. From the very first call, Jack was professional, knowledgeable, and ...We had the pleasure of working with Jack on our recent mortgage through Rocket Mortgage, and I can’t recommend him highly enough. From the very first call, Jack was professional, knowledgeable, and incredibly responsive. He took the time to walk us through every step of the process, answered all of our questions (no matter how small), and ensured we felt confident throughout the entire experience. What really stood out was Jack’s commitment to making the process as smooth and stress-free as possible. He was always just a phone call or email away, often responding faster than expected, and his attention to detail gave us complete peace of mind. We always felt like we were in good hands. Thanks to Jack, we were able to close on time with no surprises. If you’re looking for someone who truly cares about their clients and goes above and beyond, Jack is your guy. We’re grateful for his support and would absolutely work with him again in the future."

Gerome A Ogeris

"MAN WHERE DO I EVEN START! Alex was literally God sent during this two plus year journey and I don't mean that as a joke or to be taken lightly. As a first time buyer there are just moments during ...MAN WHERE DO I EVEN START! Alex was literally God sent during this two plus year journey and I don't mean that as a joke or to be taken lightly. As a first time buyer there are just moments during this process that are truly unbearable and will make you complete give up on this journey and having someone like Alex in my corner was a BLESSING. He truly made me feel like he cared and wanted to see me succeed in getting into not a just a random house, but a HOME! I LITERALLY DON'T HAVE THE WORDS AND I'M ACTUALLY WRITING THIS WITH TEARS IN MY EYES AS I LAY IN MY BED, IN MY HOME (not house). Alex went to bat for me time and time again to make this dream a reality for me and I don't take that lightly at all. Alex THANK YOU from the bottom of my heart! I truly appreciate the patience and the encouraging words/text during this long process. My future family thanks you as well."

David Price

"Kevin was extremely helpful throughout my loan process making the experience less confusing or stressful. He answered every question that I had throughout the process and would frequently contact me ...Kevin was extremely helpful throughout my loan process making the experience less confusing or stressful. He answered every question that I had throughout the process and would frequently contact me to see if I needed anything. Kevin is a very knowledgeable agent that was patient with my many questions. I was glad to have had Kevin to get me threw the process!"