Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 95 of 397
Alicia Purslow
Alicia Purslow

Alicia Purslow
Rocket Mortgage
46 Reviews
Jeffrey Grail

"Our experience with Alicia was top-notch. Alicia made the loan process of buying a home fun. I never had to worry through the process what was happening, how many questions we had, or the time she had...Our experience with Alicia was top-notch. Alicia made the loan process of buying a home fun. I never had to worry through the process what was happening, how many questions we had, or the time she had to spend with us. Alicia did an amazing job of always making us feel at ease. Alicia's expertise and professionalism is a model of how this process should be for people. Alicia always made us feel that we came first. Alicia would go above and beyond. Even when Alicia would be unavailable for a few days for time off, she would take the time to let us know when she would return, and who to contact if we needed help in the meantime. I could go on and on about how she made our experience perfect. I would suggest to anyone looking for a mortgage to seek out the best of the best and contact Alicia today."

Heidi Randall
Heidi Randall

Heidi Randall
Rocket Mortgage
46 Reviews
Nicole Basso

"Heidi is an outstanding Ambassador & business leader for Quicker Loans .Her customer service skill set is superb. She is a self motivated, professional & inspirational leader of her Rocket ...Heidi is an outstanding Ambassador & business leader for Quicker Loans .Her customer service skill set is superb. She is a self motivated, professional & inspirational leader of her Rocket Mortgage-TEAM & consistently outstanding in working with team members to identify & resolve problems.We appreciated her ability to motivate her colleagues to decisively produce the desired results."

Christina Roeser
Christina Roeser

Christina Roeser
Rocket Mortgage
46 Reviews
Neil Cooperstein

"As a business owner for 28 years, I know the importance, and value, to a company to have employees that are knowledgeable, professional, reliable and dependable…………and genuinely care to help ...As a business owner for 28 years, I know the importance, and value, to a company to have employees that are knowledgeable, professional, reliable and dependable…………and genuinely care to help others. Last year was a very difficult year for me and my family on many personal and emotional levels. We suffered family loss as well as medical situations that we are currently addressing. The importance of this loan and the ability to re-structure parts of our lives was invaluable. The care, warmth and the genuine desire to help was so sincere when talking with Christina. Her knowledge and guidance is beyond words, and besides her now being my financial contact at Rocket Mortgage, I’d like to consider her more than that, I’d like to consider myself her a friend. She is as sweet as she is the utmost professional. Too often, we as consumers are quick to complain about subpar or inferior service from the mediocre representatives of various institutions. That is why it gives me so much pleasure to give credit where credit is deservedly due. Christina, THE stellar representative of Rocket Mortgage, must be commended and praised for her devoted attention and extensive caring in their dedication to superb customer service. I hope the executives at Rocket Mortgage realize how lucky they are to have a person such as Christina represent their company. I know I would. Christina welcomed us into the Rocket family. Thank you, Christina, it’s nice to be here."

Sargon Souresho
Sargon Souresho

Sargon Souresho
Rocket Mortgage
46 Reviews
Naiga Atwia

""From the moment we spoke with Sarjon on the phone while comparing mortgage lenders, we knew he was the one for us. He immediately connected with us as if he had known us for years. He treated us like..."From the moment we spoke with Sarjon on the phone while comparing mortgage lenders, we knew he was the one for us. He immediately connected with us as if he had known us for years. He treated us like family, offering options and making sure we understood everything so that we could make our own decisions. When we hit a point of uncertainty, Sarjon kept encouraging us and gave us hope. As first-time homebuyers, we had no idea about the process, the pros and cons, or what to expect. Sarjon went above and beyond to ensure we understood every step, answering even our 'silly' questions with patience and respect — even on his days off. We can’t thank him enough. While Rocket Mortgage has many great employees, Sarjon truly stands out. Alozius and I will forever be grateful for his kindness and support. Thank you for treating us like family.""

Steven Youanis
Steven Youanis

Steven Youanis
Rocket Mortgage
46 Reviews
Miquan McLaurin

"My husband and I were preapproved at the beginning of Jan 2019. We were verified about a week later. We found our dream home Jan 20, and confidently made an offer with the power of rocket mortgage ...My husband and I were preapproved at the beginning of Jan 2019. We were verified about a week later. We found our dream home Jan 20, and confidently made an offer with the power of rocket mortgage behind us. 25 days later, we were at closing and officially homeowners. We went into this process with the worst in our minds. We thought it would be difficult, a lot of paper work, and hard to contact the team. I can tell you first hand, that was not the case. Our Mortgager, Steven Youanis was the absolute best for the job! He stayed in contact with us from beginning to end. He was a liaison when we needed. He explained everything to us, patiently answered all our questions, and guided us the whole way through. I have since referred him several times and will continue to do so. Steve Youanis is amazing at what he does and a pleasure to work with! What are you waiting for?! Call him now!"

Sumer Berry
Sumer Berry

Sumer Berry
Rocket Mortgage
45 Reviews
Brian Bellows

"Sumer was a very pleasant person to work with as we walked through the refinance of my existing 30 mortgage into a lower interest 15 year mortage. We were dealt a curve ball when our house didn't ...Sumer was a very pleasant person to work with as we walked through the refinance of my existing 30 mortgage into a lower interest 15 year mortage. We were dealt a curve ball when our house didn't appraise at the required value to roll both our primary and our LOC into one shorter term mortgage. Though I wasn't pleasant to deal with after receiving this news, she maintained her composure and really worked hard to find a package that would help at least lower our interest rate on the primary and shorten the term, thus saving us a considerable amount of money over the life of the loan. Throughout the process Sumer provided me with a couple of options to consider and was very thorough in walking me through how these options would roll themselves out over time. She was a very professional and pleasant person to deal with and I appreciate her willingness to look past my frustration and push forward in such a way that I honestly could see the value in the process of refinancing. We are already seeing a rapid reduction in our principle balance."

John Bosio
John Bosio

John Bosio
Rocket Mortgage
45 Reviews
Samantha Owens

"In my refi process, I was very thankful for the experience and perseverance of John in his attempts to get my refi complete. I started the process in June and was attempting to draw on my equity to ...In my refi process, I was very thankful for the experience and perseverance of John in his attempts to get my refi complete. I started the process in June and was attempting to draw on my equity to pay off a bill that I thought I would have difficulty with after the trial period ended. I was set to close by mid-July, but as expected this one company would not release the financial information needed to close the loan and became a severe roadblock to the whole process. Instead of giving up on me, or finding my case too tedious, John pushed through and helped me write persuasive letters to the creditor to provide the necessary information. He was doing almost daily check-ins with me toward the end of my process. I unfortunately had a nearly catastrophic car wreck and could not continue the daily calls to this creditor, and John stepped up while I was in ICU and got the necesary documents after several months of the process lingering and finally got me to a close date just in the nick of time to save me hundreds of dollars in interest and years of hassle with this company. He was always professional and uplifting in his communications and he got me a great dealin the refi. I highly recommend his work and he is an assett to his company. I hope to do business with him for a long time."

James Bowling
James Bowling

James Bowling
Rocket Mortgage
45 Reviews
Terri Lu Allen

"James is certainly a Rocket Mortgage Asset. No doubt, you've heard this before and are not surprised to hear it again. I was moved to tears, literally, by his ability to help my husband and I ...James is certainly a Rocket Mortgage Asset. No doubt, you've heard this before and are not surprised to hear it again. I was moved to tears, literally, by his ability to help my husband and I refinance our mortgage and consolidate our debt. Today has been what I call "a God thing" kind of day. It has been a rough three years that began before we actually closed on the house. I'm finally getting that "new to me, let's make this our nest" kind of feeling. I sincerely can't thank James enough. He didn't give up on us. He didn't make it hard. He brought happy tears! If you have an employee recognition program, James certainly deserves to be recognized. He is so personable, walked us through each of the stops and shared a deep knowledge of the business and what to expect. He goes above and beyond for people he's never even met. He sincerely cares. That's a lot to pack into one employee- be grateful he's part of the Rocket Mortgage team. We are!"

Evan Chelini
Evan Chelini

Evan Chelini
Rocket Mortgage
45 Reviews
Vidal Men

"I keep coming back to Rocket Mortgage because they are easily the simplest, most collaborative and most insightful team out there when it comes to navigating home loans. Somehow though, Evan managed ...I keep coming back to Rocket Mortgage because they are easily the simplest, most collaborative and most insightful team out there when it comes to navigating home loans. Somehow though, Evan managed to exceed my already very high expectations. He responded almost instantly on a Sunday night when I first submitted my application, and from that point on he answered every question, big or small, at any hour of the day. He was incredibly proactive and strategic in how he helped me package my application, and he walked me through at least four different paths I could take while breaking down the pros and cons of each with real clarity. What stood out to me was how invested he was in helping me make the strongest, most confident decision for my situation. He anticipated questions I did not even know to ask, explained complex pieces of the process in a way that actually made sense, and made the entire experience feel far less overwhelming than it should have been. You can tell he genuinely cares about getting things right for his clients, and that level of thoughtfulness had a real impact on my peace of mind as I moved through a stressful milestone. Evan is collaborative, friendly, deeply knowledgeable and just an all around great person to work with. I felt supported the entire way through, and that kind of trust is rare. Fingers crossed I get to work with him again on my next mortgage."

Will Francis
Will Francis

Will Francis
Rocket Mortgage
45 Reviews
Iris Valentin

"Dear Will, “I truly thank God for choosing you”(Will ) you provided and guided me through the correct path with this journey. Your excellence and professionalism are to be rewarded. Your expertise ...Dear Will, “I truly thank God for choosing you”(Will ) you provided and guided me through the correct path with this journey. Your excellence and professionalism are to be rewarded. Your expertise and your generosity allowed me to feel extremely comfortable to move forward with my home equality loan. You and your team delivered excellent customer service and you were always available and returned, all my calls when I needed your support during the whole entire process!” “Thank you from the bottom of my heart for all of your help and for assisting me with all necessary guidelines.It has been with great pleasure to have worked with you! “You will always be my go-to!” I will definitely, keep you in mind, to inform family and friends about your credibility! I experience with Will and his team, the best and smooth loan transition. I strongly recommend Will, as anybody's trusted home loan . God bless you always !"