Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 95 of 373
Betsy Hada

"Brandon helped my home refinancing go absolutely swimmingly. With each step, he gave me several options of how to get documents to him for the Rocket Mortgage system. I could upload whatever I had in ...Brandon helped my home refinancing go absolutely swimmingly. With each step, he gave me several options of how to get documents to him for the Rocket Mortgage system. I could upload whatever I had in soft copy, and photograph/text anything I did not. That meant I didn't need to deal with my difficult scanner. He was available for any questions I had, during the entire process. And now my remodel is well underway. Thanks, Brandon!"

Elizabeth Rodriguez

"We recently had the pleasure of working with Carlo Gasper as our lender through Rocket Mortgage, and our experience was outstanding from start to finish. From the very beginning, Carlo demonstrated ...We recently had the pleasure of working with Carlo Gasper as our lender through Rocket Mortgage, and our experience was outstanding from start to finish. From the very beginning, Carlo demonstrated exceptional professionalism. He was prompt, courteous, and thoroughly knowledgeable about the lending process. One of the standout aspects of working with Carlo was his excellent communication. He kept us informed every step of the way, providing timely updates and answering our questions with patience and clarity. We had a lot of questions by the way. But with all seriousness his responsiveness was remarkable; whether through phone calls or emails, Carlo was always available to address our concerns and provided reassurance. Overall, his professionalism, communication skills, expertise, and dedication to his clients are truly commendable. We are grateful for his support and would highly recommend him to anyone seeking a reliable and knowledgeable lender. Thank you, Carlo, for making our home-buying experience smooth and successful!"

Don Palmgren

"We didn't have a realtor in the purchase of our house. This put Kassem in the position of having to educate us on procedures and and the language of the business end of the process. He was patient and...We didn't have a realtor in the purchase of our house. This put Kassem in the position of having to educate us on procedures and and the language of the business end of the process. He was patient and kind and never made us feel stupid. The only thing that I would change is there could have been a smoother transition once his part was done. I had developed a working relationship with Kassem but all of a sudden I had to deal with another person that I hadn't worked with and my calls didn't go to him. I feel like the transition would have been better if we had known in advance that we would be dealing with someone else as things progressed."

tim harrell

"I had the pleasure of working with Laurent on securing a second mortgage, and I couldn’t be more grateful for his assistance. He is exceptionally knowledgeable and guided me through every step of the ...I had the pleasure of working with Laurent on securing a second mortgage, and I couldn’t be more grateful for his assistance. He is exceptionally knowledgeable and guided me through every step of the process with clarity and confidence. Laurent was always prompt with updates and made sure I was well-informed at all times. Even when I faced a challenge, his empathy and unwavering support reassured me that I was in good hands. His commitment to excellent customer service turned a potentially stressful situation into a smooth and manageable experience. I highly recommend Laurent and will definitely turn to him for any future financial needs."

Cinema-Styles

"Working with our Loan Officer Jonathan at Rocket Mortgage was one of the best decisions we made during the home-buying process. From start to finish, he was incredibly knowledgeable, responsive, and ...Working with our Loan Officer Jonathan at Rocket Mortgage was one of the best decisions we made during the home-buying process. From start to finish, he was incredibly knowledgeable, responsive, and genuinely invested in helping us secure the best possible outcome. What stood out most was how clearly everything was explained—no confusing jargon, no pressure, just honest guidance every step of the way. They were always quick to answer questions (even the small ones), and we never felt like “just another client.” The entire process felt smooth and efficient, which is saying a lot given how stressful buying a home can be. Thanks to their expertise and attention to detail, we were able to close on time with confidence and peace of mind. Jonathan is professional, trustworthy, and truly goes above and beyond, I can’t recommend them highly enough. First Time Home Owners! Ron and Salina"

Banks Dastine

"I had the pleasure of working with Micheal Kassab, a Senior Banker at Rocket Mortgage, and I must say that my experience was truly exceptional. Michael's expertise and professionalism made the entire...I had the pleasure of working with Micheal Kassab, a Senior Banker at Rocket Mortgage, and I must say that my experience was truly exceptional. Michael's expertise and professionalism made the entire mortgage process smooth and stress-free. From our initial consultation to the final closing, Michael demonstrated a deep understanding of the industry and provided valuable insights to help me make informed decisions. He patiently answered all of my questions and addressed any concerns I had, ensuring that I felt confident and supported throughout the entire journey. What impressed me the most about Michael was his dedication to providing personalized service. He took the time to listen to my unique needs and financial goals, tailoring the mortgage options to suit my specific situation. His attention to detail and prompt responsiveness made me feel valued as a client. Furthermore, Michael's commitment to transparency and clear communication was evident at every stage. He kept me informed about the progress of my application, explained complex terms in a way that was easy to understand, and guided me through the necessary paperwork with efficiency and accuracy. Thanks to Michael's expertise and guidance, I was able to secure a mortgage that perfectly aligned with my requirements and financial objectives. His professionalism, knowledge, and genuine care for his clients make him an exceptional Senior Banker. I highly recommend Michael Kassab to anyone seeking mortgage services. His dedication, integrity, and expertise make him a valuable asset to Rocket Mortgage, and I am grateful for his assistance in making my homeownership dreams a reality. Thank you, Michael, for your outstanding support and for going above and beyond to ensure a positive experience."

Sherry Rhodes

"Victor called me a good time. COVID-19 had just hit our area and offices were shutting down sending us home to work. It was a crazy time. My daughter was fixing to graduate high school, child ...Victor called me a good time. COVID-19 had just hit our area and offices were shutting down sending us home to work. It was a crazy time. My daughter was fixing to graduate high school, child support would stop soon after and I needed to save some money anywhere I could. Since my home was mortgaged thru Rocket Mortgage he called just to see if i needed any help during the pandemic. From there he took care of everything. I refinanced my home and lowered my mortgage payment. Thanks for checking on me Victor! Rocket Mortgage care about their clients."

Carmen Ingram

"DOUG....YOU WERE SO "AWESOME"!!! I want to personally thank the Rocket Mortgage team for such a smoothe and easy home refinancing experience. My every need was met along the way. I was continuously ...DOUG....YOU WERE SO "AWESOME"!!! I want to personally thank the Rocket Mortgage team for such a smoothe and easy home refinancing experience. My every need was met along the way. I was continuously updated on the progress of my loan and cared for through and through. I want to reach out to anybody in need of refinancing or a new loan....talk to Rocket Mortgage. Every part of the process can be done with just your cell phone. The rates were good in comparison to other and with thw condition on my credit. I received the money needed to pay off bills and met a lot of great folls along the way. " If you want QUICK, Rocket Mortgage and their team of professionals are there to assist you Thank you so much and GOD BLESS!"

Alishia Jones

"My recent experience refinancing my home was made incredibly stress-free and successful, all thanks to Tiffany, my mortgage banker. From the start, she demonstrated an exceptional level of knowledge ...My recent experience refinancing my home was made incredibly stress-free and successful, all thanks to Tiffany, my mortgage banker. From the start, she demonstrated an exceptional level of knowledge and professionalism that instantly reassured me I was in good hands. Tiffany’s expertise was evident throughout the process, especially in how she carefully assessed my situation and provided sound advice on the best way to proceed. She was patient, informative, and never hesitated to answer my questions or explain complicated terms in a friendly manner. One of the standout aspects of working with Tiffany was her outstanding communication skills. She kept me informed during every step of the refinancing process, ensuring I was never left in the dark. Her timely updates and proactive communication helped ease any worries I had along the way. Tiffany truly went above and beyond, fighting for my interests to secure a much better rate than I initially expected. Her dedication and commitment to achieving the best outcome for me were nothing short of amazing. She guided me through each phase, from the initial application to the final closing, with remarkable ease and efficiency. Her professionalism and world-class customer service set a benchmark that all service providers should strive to achieve. Tiffany wasn't just my mortgage banker; she was an advocate who worked tirelessly to ensure my refinancing experience was a positive one. I highly recommend Tiffany to anyone considering refinancing their home. Her blend of knowledge, skill, and exceptional customer service makes her the ideal partner in navigating the complexities of the mortgage world. Thank you, Tiffany, for your magnificent work!"

Lillian Rajkovich

"Jeremy really came through for me! I am very appreciative for the effort Jeremy put into the approval of my loan which consolidated two previous Rocket Mortgage and rolling everything into one loan. I...Jeremy really came through for me! I am very appreciative for the effort Jeremy put into the approval of my loan which consolidated two previous Rocket Mortgage and rolling everything into one loan. I have been a Rocket Mortgage customer for many years and that's because they are truly the best at what they do. Jeremy and the staff made me feel like a part of the team as we worked together to gather and complete the entire process quickly and efficiently. I appreciate each and every person who worked to make this loan closing possible. My life will be better now that this has been taken care of. Thank you from my heart."