Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 95 of 356
Rose Ciconta

"I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ...I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ex-husband taken off the loan. From other lenders I was told immediately "NO" and my ex-husband said I could have the house but 'NO ONE" would ever help me get a loan. It would be impossible because of my credit history which included a dismissed Chapter 13. It felt like an impossible battle, but I had faith that someone could help and God orchestrated a phone call with Sam. Sam was the first and only loan agent that listened to me, explained my situation and allowed me to cry :) She was encouraging, but did not over promise, Sam provided directions and advice and she never once made me "feel small" or like there was no hope. After the call she connected me with Jon to assist with my credit and he as well was phenomenal. I did everything they asked me to do. When Sam said she believed she could help me, I don't think she knew what ride we were about to take. I am sure that many of you have heard the stories. It was not easy to get to closing and despite what my family and friends said, I knew that I could trust Sam through this process. Sam showed me that people do care and even in the tough situations she handled it all with grace, kindness, empathy and professionalism. I could not say enough about Sam and Rocket Mortgage. Because of Sam and Rocket my grand-daughter and I have a home that we can call our own. There is so much more I could say! I pray that Rocket continues to help others as you have helped me. I don't know how you reward your employees at Rocket but whatever you do Sam Camilleri deserves it and more!! Thank you so much, Continued prayers for Rocket's staff of loan officers, underwriters and everyone involved in the process. Minister Rose C and Zariah T (granddaughter)"

Allison Stanley

"Working with Alex on my home loan was truly a blessing. He was kind, patient, and incredibly helpful every step of the way. As a first-time homebuyer, I had a lot of questions and uncertainty, but ...Working with Alex on my home loan was truly a blessing. He was kind, patient, and incredibly helpful every step of the way. As a first-time homebuyer, I had a lot of questions and uncertainty, but Alex made the process clear and manageable. He took the time to explain everything, always responded promptly, and genuinely cared about helping me find the best path forward. Thanks to his guidance, I’m now in a home I love — and I couldn’t have done it without him. Highly recommend Alex if you’re looking for someone trustworthy and supportive during your home loan journey!"

Kamal Al Farran

"Mike was professional and understood my situation that I need to close very quickly and he made sure that will happen, also he was always available to answer any concerns I had. I would say that this ...Mike was professional and understood my situation that I need to close very quickly and he made sure that will happen, also he was always available to answer any concerns I had. I would say that this was my best mortgage experience I have had with Rocket Mortgage and would recommend working with him."

Michael Kahan

"Review for Shane Hamper and Rocket Mtg. Shane and Rocket were hands down the most efficient, proficient lenders I have ever worked with over a lifetime of financing many properties. My families ...Review for Shane Hamper and Rocket Mtg. Shane and Rocket were hands down the most efficient, proficient lenders I have ever worked with over a lifetime of financing many properties. My families finances are not at all cookie cutter (retired with commercial partnership property holdings) - Shane was quick to grasp this, always maintained a can do attitude after screening, and determined to find a way to make the loan happen, not the opposite. As he put it, it was a complex set of circumstances, yet he and his Rocket team did just that...made it happen. I am grateful to have lucked upon them and wouldn't hesitate to recommend to my friends or anyone else. Sincerely, Michael L. Kahan, D.D.S."

Scott Hill

"I want to sincerely thank you for everything you did as the lead refinance official on my loan at Rocket Mortgage. You truly spearheaded every facet of the refinance process from start to finish, and ...I want to sincerely thank you for everything you did as the lead refinance official on my loan at Rocket Mortgage. You truly spearheaded every facet of the refinance process from start to finish, and your dedication made a tremendous difference. From the very beginning, you went above and beyond by providing me with your personal cellular phone number so I could reach you directly with any questions. That accessibility meant the world to me. When I discovered a problem during the process, you immediately stepped in, addressed it head-on, and resolved it quickly—this single action saved me money and kept the entire refinance on track. As the loan moved forward, you stayed on top of every detail, following its progress closely and keeping me fully informed every step of the way. Your proactive communication and steady guidance turned what could have been a stressful experience into a smooth and successful one. I am especially grateful for the critical discovery you made regarding my solar lease. You identified that three separate UCC filings (Uniform Commercial Code) all pertain to the exact same solar panels. Your attention to this detail prevented what could have become a major headache down the road. Randy, your expertise, responsiveness, and genuine care for my situation went far beyond what anyone could reasonably expect. I am truly grateful for your outstanding service and would not hesitate to recommend you to anyone looking for a refinance professional who truly delivers. Thank you again for everything."

Joan Vendlinger

"Stephen Martin was THE ONE PERSON who helped me through this new process. He was always available to answer my questions and give me the facts to make the right decision to use One Reverse Mortgage ...Stephen Martin was THE ONE PERSON who helped me through this new process. He was always available to answer my questions and give me the facts to make the right decision to use One Reverse Mortgage for my home equity loan. I needed to move this along so I could get discounts with my contractors doing home updating. HE listens HE reassures. HE IS the best rep I have ever worked with. I would recommend HIM and One Reverse to utilize their home equity to improve their lives! Fantastic Job Steve, thank YOU so much and the whole team too. A real team effort. Thanks to ALL of you."

Rachelle Dodson

"Tim is awesome!! Eric and I were already approved by another lender, and on a whim, we called Rocket Mortgage to be sure we had an excellent rate with the company we were with. Low and behold, Tim ...Tim is awesome!! Eric and I were already approved by another lender, and on a whim, we called Rocket Mortgage to be sure we had an excellent rate with the company we were with. Low and behold, Tim gave us an incredible deal that the other company couldn't match. Not only was our deal much better, the entire loan process moved so much quicker with him. We looked at the house for the first time, made an offer, and got keys in hand in just 2 weeks. We are so happy with the deal we have, and we love our very first home. Tim made this entire process so fun and easy, and he was quick to respond to everything, and answer every question with verified knowledge. Plus, his personality can't be beat, he was just as excited for us as we were. Not only that, he made sure that every part of the deal was what we wanted, and he made sure to look for the best viable options for us too. That says a lot about his character. I'd recommend Tim anytime :)"

Benjamin Williams

"I would like to take a moment to thank the Rocket Morgage team. For they did a splendid job. On the other note Heather Murphy knocked this out the park. From the first day down to the end. Mrs. Murphy...I would like to take a moment to thank the Rocket Morgage team. For they did a splendid job. On the other note Heather Murphy knocked this out the park. From the first day down to the end. Mrs. Murphy displayed consistency, communication and patience. Mrs. Murphy was always available, had no issues getting in contact nor slow response. The first day I called in to talk with Heather, I actually spoke to one of her associates. He spoke highly of Heather and informed me that I was in good hands. Also that she was very proficient. I couldn't agree more with his statement. She is definitely an asset to the Rocket Morgage team. My Dad and I couldn't be more happier."

Eli Sulkin

"Working with Angelica was hands down one of the best experiences I've had with any company, period. She went above and beyond in every sense, helping me out of regular business hours and truly looking...Working with Angelica was hands down one of the best experiences I've had with any company, period. She went above and beyond in every sense, helping me out of regular business hours and truly looking out for me at every step of the process. What set Angelica apart was the genuine connection we built. She took the time to understand my situation, answered every question with patience, and made me feel like a person rather than just another file on a desk. In an era where so many businesses are adopting AI and automate every interaction, Angelica is a powerful reminder of how critical real, person-to-person connection still is. There are moments in a process this important where you need a human being who actually cares—and that's exactly what she brought. Honestly, if every single employee at Rocket Mortgage operated the way Angelica does, the company would be the most valuable in the world. People like Angelica are the reason customers stay loyal and tell their friends. If it were up to me, Angelica wouldn't just be recognized—she'd be running the company. Rocket Mortgage is lucky to have her, and so was I. Thank you, Angelica, for everything!"

Ousman Jobe

"I cannot say enough about the exceptional service I received from Paul Potorek. From start to finish, Paul guided me through the home-buying process with incredible expertise and patience. He ...I cannot say enough about the exceptional service I received from Paul Potorek. From start to finish, Paul guided me through the home-buying process with incredible expertise and patience. He explained every detail in plain language, made sure I understood all of my options, and was always just a call or email away when questions came up. Honestly, Paul felt more like my personal attorney than just my mortgage specialist—he anticipated potential issues before they arose, reviewed every document with me, and made sure I was fully protected and confident at every step. His professionalism, deep knowledge of the mortgage process, and genuine care for my best interests turned what could have been a stressful experience into an exciting and smooth journey. If you’re buying a home and want someone who will go above and beyond to advocate for you, Paul Potorek is the person you want on your team. I recommend him wholeheartedly!"