Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 96 of 397
Don Palmgren

"We didn't have a realtor in the purchase of our house. This put Kassem in the position of having to educate us on procedures and and the language of the business end of the process. He was patient and...We didn't have a realtor in the purchase of our house. This put Kassem in the position of having to educate us on procedures and and the language of the business end of the process. He was patient and kind and never made us feel stupid. The only thing that I would change is there could have been a smoother transition once his part was done. I had developed a working relationship with Kassem but all of a sudden I had to deal with another person that I hadn't worked with and my calls didn't go to him. I feel like the transition would have been better if we had known in advance that we would be dealing with someone else as things progressed."

Simone Philp Willingham

"MARVIN IS AWESOME!!!!! He is definitely one of your best assets! My husband and I had a choice between three lenders, and we chose Rocket Mortgage, just because of Marvin. He is helpful and ...MARVIN IS AWESOME!!!!! He is definitely one of your best assets! My husband and I had a choice between three lenders, and we chose Rocket Mortgage, just because of Marvin. He is helpful and extremely accommodating. He is not pushy but he is patient and ensures you find all the documents that are required for processing. We were even on the phone once for over 2 hours. I didn't give Marvin 5 stars, he earned it! He deserves a promotion!!!"

Miranda Clark

"Here’s a polished review you could post for Jeremy Justin, depending on the platform (Google, Zillow, LendingTree, etc.): --- ⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Jeremy Justin! Working with Jeremy...Here’s a polished review you could post for Jeremy Justin, depending on the platform (Google, Zillow, LendingTree, etc.): --- ⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Jeremy Justin! Working with Jeremy Justin was an absolute pleasure from start to finish. He went above and beyond to make the loan process smooth, transparent, and stress-free. Jeremy took the time to explain every detail clearly, answered all my questions promptly, and made sure I felt confident every step of the way. What really stood out was his professionalism, deep knowledge, and genuine care for his clients. He was proactive, responsive, and always one step ahead, ensuring everything stayed on track. Thanks to his dedication and expertise, my loan closed right on time without any surprises. If you’re looking for a loan expert who truly looks out for your best interests and delivers exceptional results, Jeremy Justin is the one to call. I couldn’t recommend him more. Working with him was an absolute pleasure. He made the process for me smooth ."

Banks Dastine

"I had the pleasure of working with Micheal Kassab, a Senior Banker at Rocket Mortgage, and I must say that my experience was truly exceptional. Michael's expertise and professionalism made the entire...I had the pleasure of working with Micheal Kassab, a Senior Banker at Rocket Mortgage, and I must say that my experience was truly exceptional. Michael's expertise and professionalism made the entire mortgage process smooth and stress-free. From our initial consultation to the final closing, Michael demonstrated a deep understanding of the industry and provided valuable insights to help me make informed decisions. He patiently answered all of my questions and addressed any concerns I had, ensuring that I felt confident and supported throughout the entire journey. What impressed me the most about Michael was his dedication to providing personalized service. He took the time to listen to my unique needs and financial goals, tailoring the mortgage options to suit my specific situation. His attention to detail and prompt responsiveness made me feel valued as a client. Furthermore, Michael's commitment to transparency and clear communication was evident at every stage. He kept me informed about the progress of my application, explained complex terms in a way that was easy to understand, and guided me through the necessary paperwork with efficiency and accuracy. Thanks to Michael's expertise and guidance, I was able to secure a mortgage that perfectly aligned with my requirements and financial objectives. His professionalism, knowledge, and genuine care for his clients make him an exceptional Senior Banker. I highly recommend Michael Kassab to anyone seeking mortgage services. His dedication, integrity, and expertise make him a valuable asset to Rocket Mortgage, and I am grateful for his assistance in making my homeownership dreams a reality. Thank you, Michael, for your outstanding support and for going above and beyond to ensure a positive experience."

Jay Vannice

"Courtney has a solid professional tone, that is backed up by a high degree of knowledge, and skills. Interpersonal skills are second to no one. She is a great listener and is honest to meet the best...Courtney has a solid professional tone, that is backed up by a high degree of knowledge, and skills. Interpersonal skills are second to no one. She is a great listener and is honest to meet the best needs of the customer. I am impressed by Courtney’s friendly but professional and competent service. I enjoyed the service provided. Courtney shepherded my application process with ease. I was amazed at the speed my refinance zipped through the refi structure. By far the best refi experience ever! I’ve had a few other great experiences with Rocket Mortgage too. No worries with Courtney! I will seek Ms Allen out for my next mortgage task. Courtney is ready for the next level of responsibility. **Please place her on the fast track for more leadership and responsibility!!** Ms Allen is ready for the next step! Thank you Courtney, Jay V."

Alishia Jones

"My recent experience refinancing my home was made incredibly stress-free and successful, all thanks to Tiffany, my mortgage banker. From the start, she demonstrated an exceptional level of knowledge ...My recent experience refinancing my home was made incredibly stress-free and successful, all thanks to Tiffany, my mortgage banker. From the start, she demonstrated an exceptional level of knowledge and professionalism that instantly reassured me I was in good hands. Tiffany’s expertise was evident throughout the process, especially in how she carefully assessed my situation and provided sound advice on the best way to proceed. She was patient, informative, and never hesitated to answer my questions or explain complicated terms in a friendly manner. One of the standout aspects of working with Tiffany was her outstanding communication skills. She kept me informed during every step of the refinancing process, ensuring I was never left in the dark. Her timely updates and proactive communication helped ease any worries I had along the way. Tiffany truly went above and beyond, fighting for my interests to secure a much better rate than I initially expected. Her dedication and commitment to achieving the best outcome for me were nothing short of amazing. She guided me through each phase, from the initial application to the final closing, with remarkable ease and efficiency. Her professionalism and world-class customer service set a benchmark that all service providers should strive to achieve. Tiffany wasn't just my mortgage banker; she was an advocate who worked tirelessly to ensure my refinancing experience was a positive one. I highly recommend Tiffany to anyone considering refinancing their home. Her blend of knowledge, skill, and exceptional customer service makes her the ideal partner in navigating the complexities of the mortgage world. Thank you, Tiffany, for your magnificent work!"

Lillian Rajkovich

"Jeremy really came through for me! I am very appreciative for the effort Jeremy put into the approval of my loan which consolidated two previous Rocket Mortgage and rolling everything into one loan. I...Jeremy really came through for me! I am very appreciative for the effort Jeremy put into the approval of my loan which consolidated two previous Rocket Mortgage and rolling everything into one loan. I have been a Rocket Mortgage customer for many years and that's because they are truly the best at what they do. Jeremy and the staff made me feel like a part of the team as we worked together to gather and complete the entire process quickly and efficiently. I appreciate each and every person who worked to make this loan closing possible. My life will be better now that this has been taken care of. Thank you from my heart."

Nelson Martinez

"I started this venture applying for a mortgage with 4 providers. Initially I was discouraged because my hopes to purchase a home felt out of reach. I soon started to realize that Christopher was the ...I started this venture applying for a mortgage with 4 providers. Initially I was discouraged because my hopes to purchase a home felt out of reach. I soon started to realize that Christopher was the only loan expert that was proactively and consistently reaching out to me, where the other 3 were not. At first, I wasn't so confident I could meet the budget numbers that I worked up to assure I wouldn't overextend myself. I came close to giving up. The more I expressed my target numbers the more Christopher went to work. To be candid it took a couple of rounds of effort on Christopher's part, yet he found the way. Along the way he listened and most importantly he cared. Still loan shopping Christopher was the only expert reaching out to me and working diligently to win my business. I saw him creatively working with his team and leadership until the numbers met my budget. Once completed Christopher worked closely with me walking me through the approval process and again assuring me, he has my interests as his priority. During this time by the way I just started a new job which required a move to a new state, and I was going through a lot. My interactions with Christopher were always a pleasure and professional. We did however find a little time to share a few laughs along the way. I closed on my beautiful home 2 days ago and couldn't be more pleased. I don't know how to express my thanks to Christopher other than to say, "THANK YOU for a job well done, my friend." You've done a fantastic job winning my business and I hope we can reach out from time to time just to say hello! Sincerely, Nelson. - Peace"

JD Healy

"Personal, informed, professional care from the very first call. My wife and I were considering the purchase of a second home. I had seen the commercials for Rocket Mortgage on TV. They made it seem ...Personal, informed, professional care from the very first call. My wife and I were considering the purchase of a second home. I had seen the commercials for Rocket Mortgage on TV. They made it seem so easy. I was dubious but I called to see for myself. From the very first call I had with Scott we moved from "thinking about buying" to "Let's do it!" Scott clearly knows the business inside and out but more, he understands that his clients do not do this everyday. He spends the time to patiently walk through the pieces. He left us with such a sense of confidence that we jumped in and got our vacation home ... and we love it. If you are "thinking" too I highly recommend calling Scott and his team. If you are a real estate agent you should consider keeping Scott's number on file ... you will sell a lot more homes and have a lot more happy clients. It's only a shame I can't give Scott more than 5 stars. Thank you Scott!!"

Lee Amadon

"From our first call through closing, Kelsey was on it: knowledgeable, organized, and genuinely friendly. She laid out the steps up front, set clear expectations, and kept us updated at every ...From our first call through closing, Kelsey was on it: knowledgeable, organized, and genuinely friendly. She laid out the steps up front, set clear expectations, and kept us updated at every milestone. Every question got a quick, straightforward answer; when we had choices, she broke down the trade-offs so we could pick what fit our budget and timing. She helped us lock in a competitive rate and kept the paperwork moving. What stood out most was her follow-through: timely check-ins, reminders before deadlines, and explanations that took the stress out of the process. If you want a steady guide from start to finish, she’s it: transparent, responsive, and reliable."