Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 96 of 390
Ashley Poloski

"I recently had the pleasure of working with Hannah to secure a mortgage for our new home, and the experience was nothing short of outstanding. From our initial consultation to the closing of our ...I recently had the pleasure of working with Hannah to secure a mortgage for our new home, and the experience was nothing short of outstanding. From our initial consultation to the closing of our loan, Hannah exhibited unparalleled professionalism and expertise. She guided us through every step of the process, patiently explaining terms and answering all our questions promptly. Hannah demonstrated a deep understanding of the industry, offering us personalized advice that was tailored to our financial situation and long-term goals. Moreover, Hannah was incredibly responsive throughout the entire process. Emails and phone calls were answered promptly, and she consistently kept us and our realtor updated. The level of communication provided us with peace of mind and confidence that we were in capable hands. What truly sets Hannah apart is her dedication to ensuring that we secured the best possible mortgage terms. She went above and beyond to explore various options. We felt that she genuinely cared about our financial well-being. Overall, working with Hannah was a refreshingly positive experience. She combines extensive industry knowledge with a commitment with exceptional customer service, I would highly recommend Hannah to anyone looking for a mortgage banker who prioritizes integrity, expertise, and personalized service."

Rose Ciconta

"I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ...I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ex-husband taken off the loan. From other lenders I was told immediately "NO" and my ex-husband said I could have the house but 'NO ONE" would ever help me get a loan. It would be impossible because of my credit history which included a dismissed Chapter 13. It felt like an impossible battle, but I had faith that someone could help and God orchestrated a phone call with Sam. Sam was the first and only loan agent that listened to me, explained my situation and allowed me to cry :) She was encouraging, but did not over promise, Sam provided directions and advice and she never once made me "feel small" or like there was no hope. After the call she connected me with Jon to assist with my credit and he as well was phenomenal. I did everything they asked me to do. When Sam said she believed she could help me, I don't think she knew what ride we were about to take. I am sure that many of you have heard the stories. It was not easy to get to closing and despite what my family and friends said, I knew that I could trust Sam through this process. Sam showed me that people do care and even in the tough situations she handled it all with grace, kindness, empathy and professionalism. I could not say enough about Sam and Rocket Mortgage. Because of Sam and Rocket my grand-daughter and I have a home that we can call our own. There is so much more I could say! I pray that Rocket continues to help others as you have helped me. I don't know how you reward your employees at Rocket but whatever you do Sam Camilleri deserves it and more!! Thank you so much, Continued prayers for Rocket's staff of loan officers, underwriters and everyone involved in the process. Minister Rose C and Zariah T (granddaughter)"

Allison Stanley

"Working with Alex on my home loan was truly a blessing. He was kind, patient, and incredibly helpful every step of the way. As a first-time homebuyer, I had a lot of questions and uncertainty, but ...Working with Alex on my home loan was truly a blessing. He was kind, patient, and incredibly helpful every step of the way. As a first-time homebuyer, I had a lot of questions and uncertainty, but Alex made the process clear and manageable. He took the time to explain everything, always responded promptly, and genuinely cared about helping me find the best path forward. Thanks to his guidance, I’m now in a home I love — and I couldn’t have done it without him. Highly recommend Alex if you’re looking for someone trustworthy and supportive during your home loan journey!"

Kamal Al Farran

"Mike was professional and understood my situation that I need to close very quickly and he made sure that will happen, also he was always available to answer any concerns I had. I would say that this ...Mike was professional and understood my situation that I need to close very quickly and he made sure that will happen, also he was always available to answer any concerns I had. I would say that this was my best mortgage experience I have had with Rocket Mortgage and would recommend working with him."

Douglas Whisnant

"I had completely given up.I had talked to so many salesman,and heard so many times about what they, and their company could do for me.Only to be shot down in flames hitting the ground in one big final...I had completely given up.I had talked to so many salesman,and heard so many times about what they, and their company could do for me.Only to be shot down in flames hitting the ground in one big final fireball,feeling the burn,confusion,anxeity, and humiliation as I hung up the phone on yet another loan company.Bringing the tally up to about 11 companies that promised me a loan at a lower interest rate,and that my bad luck was over.So many times the disappointment of being rejected for one idioatic excuse after another seemed to be my lot in life.After all,everybody needs to work with a company that loans you money,at a very high interest rate and then won't let you re-finance for seven years while they continue to collect your monthly mortgage payment.I called them Legal Extortion Inc. or Loan Sharks are Us.That is until I met BILL,never in my life have I met a more sincere man that is hell bent on helping you to better yourself and your life.Unbelieveable,like the sun breaking thru the darkest of clouds,he got more done in one day than all the previous companies combined did in one month.Not only that,I had a so much clearer picture of what needed to be done,that I actually began to feel "Hope" again,gaurded yes,but hope none the less.When "Bill" say's he is working for you that is an understatement,he does so much more,and explains the procedures that you totally understand them better than ever before.I have never seen anybody that could explain in the simplest of terms,at the same time literally be in the ring slugging it out for you to clear a path for you to secure a loan.Since he wrestled those demon's down,and made that loan to me his "bitch" my life and my luck has been blessed with so many blessing's,that when I hit my knees at night to give thanks it takes more time every night because the blessings keep growing.But he is the person I thank "God" for first,because he is the man who turned this jaded,cynical,negative man a believer that it can be done,and to have faith again.One of the most honest,hard-working man,that I'am fortunate to have met.A man with "Grit",intestinal fortitude,determination,God bless him,his family,whom I'm sure is very proud of him,a credit to mankind.Amen. Submitted Sincerely by Douglas Mark Whisnant,whom is now enjoying a better life,Thank you Bill and your team."

Ward Hinsen

"Brandon was incredibly helpful in the loan process and was very informative about what to expect. He assigned me a fantastic loan officer, Laura Santana I believe her name was and she was incredibly ...Brandon was incredibly helpful in the loan process and was very informative about what to expect. He assigned me a fantastic loan officer, Laura Santana I believe her name was and she was incredibly helpful as well. Brandon was always available or responsive to calls and emails. He is a keeper and I was happy to work with him. I have recommended Rocket Mortgage to friends. The only thing I would have liked to know in advance was that the loan was going to be sold. I did communicate my strategy of wanting to cast the loan with additional funding and I was told I would have to wait three months which is not a problem, its just that now that it is sold (which I was not aware of but I'm sure Rocket Mortgage was) I am left with a little ambiguity if that still applies. It is a critical part of my strategy in purchasing the home. thanks! Ward"

Michael Kahan

"Review for Shane Hamper and Rocket Mtg. Shane and Rocket were hands down the most efficient, proficient lenders I have ever worked with over a lifetime of financing many properties. My families ...Review for Shane Hamper and Rocket Mtg. Shane and Rocket were hands down the most efficient, proficient lenders I have ever worked with over a lifetime of financing many properties. My families finances are not at all cookie cutter (retired with commercial partnership property holdings) - Shane was quick to grasp this, always maintained a can do attitude after screening, and determined to find a way to make the loan happen, not the opposite. As he put it, it was a complex set of circumstances, yet he and his Rocket team did just that...made it happen. I am grateful to have lucked upon them and wouldn't hesitate to recommend to my friends or anyone else. Sincerely, Michael L. Kahan, D.D.S."

Ed Shaffer

"Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as ...Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as we continued to completion of our refi experience. I would so appreciate to see this gentleman recognized and rewarded by the management team with all the tools you have in your managerial toolbox. Please give Jason our best regards. And please reward him for the excellent service he provided us."

Olga Alieva

"We had the pleasure of working with Freddy Lopez when applying for our home loan. Thanks to his professionalism, everything went smoothly from start to finish. Bilingual and always available, he ...We had the pleasure of working with Freddy Lopez when applying for our home loan. Thanks to his professionalism, everything went smoothly from start to finish. Bilingual and always available, he guided us through every step with precise details and constant support — not only during the financing process, but also as we prepared for our move to another state. He was attentive, deeply knowledgeable, and remarkably kind — if I may use such a warm word in a professional review. What impressed us most was his ability to connect on a human level, bringing cultural understanding and empathy to every interaction. We are sincerely grateful for his help, which felt less like a service and more like the wise advice of an old friend — “old” not in age, but in experience and insight. Highly recommended. We wish him continued success and happiness, both professionally and personally. Edelberto y Olga Tuvimos el placer de trabajar con Freddy Lopez, al solicitar el préstamo para la compra de nuestra nueva casa. Gracias a su profesionalismo, todo fluyó de manera impecable desde el principio hasta el final. Bilingüe y siempre disponible, nos guió en cada paso con detalles precisos y un apoyo constante — no solo durante el proceso de financiamiento, sino también mientras nos preparábamos para mudarnos a otro estado. Fue atento, profundamente conocedor y sumamente amable — si se me permite usar una palabra tan cálida en una reseña profesional. Lo que más nos impresionó, fue su capacidad de conectar en un nivel humano, aportando comprensión cultural y empatía en cada interacción. Estamos profundamente agradecidos por su ayuda, que se sintió menos como un servicio y más como el sabio consejo de un buen y viejo amigo — “viejo” no por la edad, sino por la experiencia y el conocimiento.:) Altamente recomendado. Le deseamos mucho éxito profesional y felicidad personal. Edelberto y Olga"

Joan Vendlinger

"Stephen Martin was THE ONE PERSON who helped me through this new process. He was always available to answer my questions and give me the facts to make the right decision to use One Reverse Mortgage ...Stephen Martin was THE ONE PERSON who helped me through this new process. He was always available to answer my questions and give me the facts to make the right decision to use One Reverse Mortgage for my home equity loan. I needed to move this along so I could get discounts with my contractors doing home updating. HE listens HE reassures. HE IS the best rep I have ever worked with. I would recommend HIM and One Reverse to utilize their home equity to improve their lives! Fantastic Job Steve, thank YOU so much and the whole team too. A real team effort. Thanks to ALL of you."