Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 89 of 373
Sylvia Douglas-Prince

"My Home journey began December 2020 in which the Realtor I was working with gave me Josh number and another Mortgage Banker. Well the other Guy call me first so I felt obligated to him eventhough he ...My Home journey began December 2020 in which the Realtor I was working with gave me Josh number and another Mortgage Banker. Well the other Guy call me first so I felt obligated to him eventhough he and Josh called the same day. Josh still called for about a month to see how my home purchasing was going. After two Lenders and 3 months of back and forth, I decided to find my own Lender. I remembered Josh because he made an impression on me from our first conversation. I went through my phone and found his number and called him right away. I was in the process of financing and the builder backed out and put the house back on the market because I was having trouble with the financing. I called Josh and explained the situation and let him know that the builder would not consider my financing unless it was a Underwriting Approval. Josh said he could get the approval, but of course the builder said it could not happen. Well to make a long story short the builder sold my house, and Josh got me the approval. Josh said he could do it and he did just that. I was really ready to give up on purchasing a home but Josh's confidence and positivity just assured me that this will happen. Three months later I'm in my Dream Home and Josh was there every step of the way. Josh and Rocket Mortgage made this process so easy. I've never met Josh in person but I consider him a Friend. Anyone I come in contact with that mention purchasing a home or know of someone looking to purchase a home I will be giving them Josh's number. Words can't express how grateful I am and how Josh has really made a change in my Life. All I can say is Thank You."

Todd Ritchey

"My wife and I have worked with Rocket Mortgage in the past and were very satisfied with our experience. We then went to refinance our current mortgage earlier this year we had a terrible experience ...My wife and I have worked with Rocket Mortgage in the past and were very satisfied with our experience. We then went to refinance our current mortgage earlier this year we had a terrible experience with the loan officers we were put in touch with and wasted 3 months with nothing positive coming out of it. When RM contacted us again to refinance our loan, I told them I wasn't interested in working with them and they asked that we give them one more opportunity and they would put us in contact with a loan officer that specializes in self-employed. Josh came into the picture and I immediately explained my lack of confidence in RM. He proved me wrong! Josh did a very good job to follow up with me, understood the process and how to handle different situations as they arose, and helped us get through everything getting our loan closed this time. Although I think RM has work to do prior to soliciting current clients, Josh was excellent and a pleasure to work with. If i was going to apply for another loan I would deffinately prefer to work with Josh. Thank Josh"

John Santerre

"Abe was a pleasure to work with! He had a sense of urgency with all of my concerns, and if he didn't have an answer right away, he connected with the right people to find the answer for me quickly. ...Abe was a pleasure to work with! He had a sense of urgency with all of my concerns, and if he didn't have an answer right away, he connected with the right people to find the answer for me quickly. Even though we were not able to work face-to-face, he created a very trusting working relationship, and I appreciate the work he did to push through our refinancing! Thank's Abe!"

Ann Dukes Jones

"Damon was very helpful from beginning to the end. Any questions I had or something I was not sure about he was able to help me with. If he was not sure of an answer he would seek the assistant of ...Damon was very helpful from beginning to the end. Any questions I had or something I was not sure about he was able to help me with. If he was not sure of an answer he would seek the assistant of someone who had the answer. All the way through. He's was very patient and understanding. I was new to so of the terminology of refinancing but after all was said and done we understood and felt good about what we were doing."

Anton Shelton

"As a first-time homebuyer, navigating the mortgage process can feel overwhelming, but working with Charlie from Rocket Mortgage made the experience exceptionally smooth and reassuring. Charlie was ...As a first-time homebuyer, navigating the mortgage process can feel overwhelming, but working with Charlie from Rocket Mortgage made the experience exceptionally smooth and reassuring. Charlie was phenomenal—highly professional, consistently available, and extremely knowledgeable. He took the time to clearly explain each step of a very unfamiliar process and provided accurate, transparent numbers throughout, which built a great deal of trust and confidence. His guidance and responsiveness made a significant difference in our homebuying journey. Overall, it was a fantastic experience working with Charlie and Rocket Mortgage, and I would highly recommend them to other first-time buyers."

Austin Kmiotek

"Kyle was fantastic to work with, right off from the very first phone call we had, he made this entire experience very personable and with me being a first time home buyer, I really didn’t know all ...Kyle was fantastic to work with, right off from the very first phone call we had, he made this entire experience very personable and with me being a first time home buyer, I really didn’t know all that much & he did a great job helping explain and understand a lot of things I had no clue about! I must say he was very helpful all along the way, very prompt on responses and always there if you had a question!"

Gibson Mokler

"Justin was extremely helpful & patient through the entire process, always taking the time to make sure I understood the information we were discussing, & he ended every call with a confirmation that I...Justin was extremely helpful & patient through the entire process, always taking the time to make sure I understood the information we were discussing, & he ended every call with a confirmation that I could contact him any time. To that point, he even answered my call one time when he was on vacation in Disney Land!!! My first conversation with him was just information gathering a few months prior to being able to move forward & I was clear with him about that up front. He understood and patiently stayed in touch at appropriate intervals with no high pressure tactics, unlike other lenders I did similar information gathering with. As we made progress and things changed during the offer & negotiations, Justin was always willing to explore options, not just the ones he thought were the best, but the ones I wanted to know about so I could look at this major life event from different angles. I have no hesitation in recommending his services; Rocket Mortgage/Rocket Mortgage is lucky to have him."

Annah Pyra

"Dewayne was an absolute pleasure to work with. As a new homeowner, I had absolutely no idea what I was doing and he was so on top of everything 24/7. He would check in with me multiple times a day, ...Dewayne was an absolute pleasure to work with. As a new homeowner, I had absolutely no idea what I was doing and he was so on top of everything 24/7. He would check in with me multiple times a day, constantly stay in contact with my Realtor, and make sure to let me know if anything was outstanding. He seriously made my house buying experience 1000 times better and I'm so happy I was able to work with him. He even called weeks later just to congratulate me and see if I needed anything. Even my realtor was so impressed by Dewayne and Rocket Mortgage, I'd definitely recommend him to anyone looking to purchase a home. Thanks Dewayne!"

Chris Mastroeni

"Sam literally called me right after the website told me I may not qualify and was beyond helpful in getting my application in and approved. I would text this man any time I had a question and he was ...Sam literally called me right after the website told me I may not qualify and was beyond helpful in getting my application in and approved. I would text this man any time I had a question and he was there with an answer before I knew it. Sam is nice, courteous, and beyond helpful. He gave me an opportunity to consolidate some crippling debt and got me into the product that I needed to give me a new and fresh start. I cannot thank Sam enough. 6 stars if I could. Thank you Sam."

Bonnie Beemer

"Rick was very professional in gathering the details of our current financial situation and our desire to refinance, and was able to get back to us very quickly with a proposed interest rate and ...Rick was very professional in gathering the details of our current financial situation and our desire to refinance, and was able to get back to us very quickly with a proposed interest rate and monthly payment his company could offer. We wanted to go forward, and Rick was very accommodating by setting a time at our convenience to call us and guide us through our entire online application. He went over each section with us as we went along, and we were done! He then explained what financial documents we would need to submit and that an appraiser would be contacting us soon, and to feel free to contact him if we had any questions or concerns. Rick made it very easy to get the process started."