Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Karl Dune

"A professional this my second loan processed thru rocket they're always upfront and truthful with all of the loan protocols. The online process is seamless and Shane is always there to assist in my ...A professional this my second loan processed thru rocket they're always upfront and truthful with all of the loan protocols. The online process is seamless and Shane is always there to assist in my case with taking photos of documents lol. I would recommend this outfit to anyone."

Mike Cudd

"Working with Ciera Baird and the team at Rocket Mortgage was an absolute dream! From start to finish, Ciera made the entire homebuying process smooth, stress-free, and even enjoyable. Her ...Working with Ciera Baird and the team at Rocket Mortgage was an absolute dream! From start to finish, Ciera made the entire homebuying process smooth, stress-free, and even enjoyable. Her professionalism, responsiveness, and attention to detail were unmatched. She took the time to explain every step clearly, answered all our questions promptly, and made us feel supported the entire way through. Buying a home can be overwhelming, but with Ciera and the Rocket Mortgage team on our side, everything felt easy and manageable. They handled everything with efficiency and care, making sure we felt confident and informed throughout the process. We couldn’t be happier with our experience and are incredibly grateful to Ciera for helping us make this exciting chapter of our lives a reality. Highly recommend her to anyone looking to buy a home—she’s simply the best!"

Mike Sutton

"My Rocket Journey began with Kristen and it was an excellent start that extended into a fantastic journey start to finish. Kristen responded to my request for assistance with converting my ...My Rocket Journey began with Kristen and it was an excellent start that extended into a fantastic journey start to finish. Kristen responded to my request for assistance with converting my Construction Loan into a permanent loan and did so quickly and expertly. Not the cookie cutter Mortgage transaction but Rocket through the entire journey made it seamless. I have taken out 8 other Mortgages in my lifetime including liaison duty when my wife and I moved our moms near us some years back. None of those journeys compared to this our 9th and intended last. Rocket Mortgage stands out as Best in Class. They were my best rate, their process is extremely well plotted, their staff very well trained: and most importantly, well suited for World Class Service and execution of protocol. If I am seem overly effusive, no apologies. Kristen, Peter, and Kendal were all fantastically attentive. Kendal was particularly special in her push at the finish line when issues with the build delayed closing. I am very grateful to all."

Victor Delacruz

"I had a simple inquiry about HELOCs and shared some strategy I viewed in TikToc videos. Jason provided his own insights on the strategy and shared his thoughts on the concept. There is so much ...I had a simple inquiry about HELOCs and shared some strategy I viewed in TikToc videos. Jason provided his own insights on the strategy and shared his thoughts on the concept. There is so much information out there and most of the time it is people trying to get you to buy in to what is just educational but not actually helping you but spending money to learn. Jason provided a 2nd opinion I needed to keep it simple and save money in a more logical approach. I appreciated his advice and it reassured me that my compass is heading back in the right direction. Thanks Jason."

Liliana Aponte

"Stephen was very professional and very helpful from the beginning. One day I reached out to him early in the morning because of my work schedule and to my surprise he was ready to go at that time and ...Stephen was very professional and very helpful from the beginning. One day I reached out to him early in the morning because of my work schedule and to my surprise he was ready to go at that time and answered all of my questions right away and if he didn't have the answer he'd make sure to get back to me as soon as he could. I would definitely recommend Stephen to anyone who's looking to refinance."

kim barlet

"Mike was very helpful and thorough with letting me know what I needed to have done and submit for my refinance closing. He helped me have a VA loan and all that comes with that done. He was very easy ...Mike was very helpful and thorough with letting me know what I needed to have done and submit for my refinance closing. He helped me have a VA loan and all that comes with that done. He was very easy to contact and ge worked fast on his end. I am thankful to have had him help me."

Brett Clark

"Jason has been an excellent loan agent for me from our first contact to our most recent! He was able to help me find the best zero closing cash out refinance available to me at the time so that I ...Jason has been an excellent loan agent for me from our first contact to our most recent! He was able to help me find the best zero closing cash out refinance available to me at the time so that I could cover some bills, reduce my debt, and still have some funds remaining to handle some much needed renovations. He is informative, efficient, and thorough, all traits that I value the most in a loan agent. I first connected with him months ago when he reached out about the possibility of a refinance, and I told him at present I wasn't interested, but that I would save his contact info. Am I ever glad I did! We were able to get from our first conversation April 18 to final closing scheduled by May 12! And that with an FHA loan and all of its additional requirements! He even worked with me when I requested that we shuffle some of the pay off balances to work more in my favor for cash out versus pay down, while still keeping my DTI in range. I would readily recommend Jason Christensen to anyone shopping for a painless and productive experience with refinancing through Rocket Mortgage!"

Bill Bentley

"Kyle has represented Rocket Mortgage exceptionally well!! He has helped my wife and me navigate through the house buying and selling process. The net result has been less stress for my wife and me. ...Kyle has represented Rocket Mortgage exceptionally well!! He has helped my wife and me navigate through the house buying and selling process. The net result has been less stress for my wife and me. Kyle has been a great partner with is and his calm demeanor has made the process so much easier. Finally, Kyle’s knowledge and expertise has been instrumental in helping my wife and me to make informed decisions, decisions that affect our future. It’s been a pleasure to work with Kyle. He has certainly gained our trust."

Arthur Testani III

"Cassandra is a take charge, very experienced loan officer. She is very patient and thorough. She follows through and listens to you because she wants to earn your trust. She communicates well on the ...Cassandra is a take charge, very experienced loan officer. She is very patient and thorough. She follows through and listens to you because she wants to earn your trust. She communicates well on the phone, email and text. She made my refinance a very easy, well informed decision. I had plenty of options when I chose to refinance and Cassandra and Rocket Mortgage made this decision very easy. I am very satisfied and I would not hesitate to recommend the both of them."

Dennis Welch

"If there were 10 stars, Justin would get a 10. He took my original phone call to Rocket; was encouraging from the very start (while still being realistic); kept me informed of the process; was super ...If there were 10 stars, Justin would get a 10. He took my original phone call to Rocket; was encouraging from the very start (while still being realistic); kept me informed of the process; was super responsive; very knowledgeable; the list could go on and on and on. It is the best customer service experience I have ever had from start to finish."