Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 66 of 374
Jessa Thomas
Jessa Thomas

Jessa Thomas
Rocket Mortgage
71 Reviews
Shawn Waters

"Jessa is simply amazing! She was very enthusiastic, helpful, caring and always always ALWAYS just a phone call away. I called her many times when I had complicated questions and simple questions. ...Jessa is simply amazing! She was very enthusiastic, helpful, caring and always always ALWAYS just a phone call away. I called her many times when I had complicated questions and simple questions. She never hesitated to offer up her knowledge, opinion and expertise in helping me make the right decisions. She made me feel comfortable and unique as a customer. I didn't feel like she was "going through the motions" or just simply doing her job...she did her job, but she did it in a way where there were no doubts to whether I was given the right information. She is a wonderful person and I have and will continue to give out her information to future customers. She confirmed to me that I will always use Rocket Mortgage in the future if needed. I only hope she isn't the CEO the next time I need her services so I can get the same amount of service that she undoubtedly gives all of her clients. I was extremely lucky to get in touch with her when I called Rocket Mortgage. "

Andrew Weber
Andrew Weber

Andrew Weber
Rocket Mortgage
71 Reviews
Barry Haaser

"I turned to Rocket Mortgage after a nightmare experience with a "local" finance company that was so obsessed with detailed explanations of trivial financial transactions that I was ultimately forced ...I turned to Rocket Mortgage after a nightmare experience with a "local" finance company that was so obsessed with detailed explanations of trivial financial transactions that I was ultimately forced to cancel my home purchase. After finding another home to purchase, my new realtor encouraged me to work with a local mortgage company. Having just sold our house, which was financed by Rocket Mortgage, I returned to Rocket Mortgage rather than the local company. Both agents told me that Rocket Mortgage was too slow and a local mortgage company would be faster. After my last experience I decided to return to Rocket Mortgage. Some people are uncomfortable with the web-based tools associated with the loan process. I, personally, prefer this approach and really like the portal that Rocket Mortgage built. Upon contacting Rocket Mortgage, I was assigned to Andrew Weber. He immediately took control of our application and accelerated the purchase process. Andrew guided us through the application process and provided a transparent transition to our closing agent. It was a pleasure to work with Andrew after our nightmare experience with a different mortgage company. I highly recommend Rocket Mortgage for home loans and, if you are lucky enough, you'll get Andrew to assist you through the application process. highly recommended by our realtor, I was a little nervousth"

Zee Albahili
Zee Albahili

Zee Albahili
Rocket Mortgage
70 Reviews
Becky Larsen

"I've been with Rocket Mortgage for a few years now and have refinanced once already. This second refi has me working with Zee, who is amazing! I had a little trouble getting my refi worked to fit my ...I've been with Rocket Mortgage for a few years now and have refinanced once already. This second refi has me working with Zee, who is amazing! I had a little trouble getting my refi worked to fit my budget, along with other issues at home delaying the process. Zee never gave up on me. She has the patience of a saint, a way of explaining things so they make sense, and she got my numbers where I wanted them. Now I can get my home exterior painted and a MUCH lower interest rate! Thank you, Zee!"

Rafael Montano
Rafael Montano

Rafael Montano
Rocket Mortgage
70 Reviews
John Hurney

"Getting a mortgage or refinancing is never something someone looks forward to doing. We were moving half way across the country and were given three recommended providers. What sold us on ...Getting a mortgage or refinancing is never something someone looks forward to doing. We were moving half way across the country and were given three recommended providers. What sold us on Quicken/Rocket was Rafael. He made the process super easy and super painless. He kept us up to date on everything, even calling us during his vacation. We were never wondering what happened next. He guided us through the process in a way that made us feel like he truly cared about us. I am a 30 year attorney who was relocating for a high level job. I didn't need anything to worry about. In prior loans, I always felt like they were hiding the ball (and often they were), but Rafael was upfront and diligent. He returned calls immediately. I have done this many times and would say that each was a horrible experience. This was the first mortgage that was pain free and problem free. Can no speak higher about Rafael."

Ryan Murphy
Ryan Murphy

Ryan Murphy
Rocket Mortgage
70 Reviews
Judy Poorman

"My wife, Judy, and I were so expressed with Ryan right from the beginning of this whole process. He is very knowledgeable about the products which Rocket Mortgage has to offer. He answered all of ...My wife, Judy, and I were so expressed with Ryan right from the beginning of this whole process. He is very knowledgeable about the products which Rocket Mortgage has to offer. He answered all of our questions, as well as returned phone calls promptly. We feel that Ryan goes above and beyond for his potential clients. My wife left him a voicemail over the long Thanksgiving weekend, not expecting any response until after the holiday break. However, Ryan actively checks his messages even while away from the office, Needless to say, her call was returned and questions answered long before that Monday ever rolled around. We were so impressed with Ryan that we would highly recommend him, as well as Rocket Mortgage, to any future potential clients. As the process advanced, we were also impressed with the other Rocket Mortgage representatives we dealt with. Truly a professional group of people."

Marcus Norman
Marcus Norman

Marcus Norman
Rocket Mortgage
70 Reviews
Zach Zotter

"I recently had the pleasure of working with Marcus Norman as my mortgage lender, and I must say, the experience was nothing short of outstanding! From the moment we started the process until the ...I recently had the pleasure of working with Marcus Norman as my mortgage lender, and I must say, the experience was nothing short of outstanding! From the moment we started the process until the completion of our mortgage, Marcus demonstrated professionalism, expertise, and unparalleled customer service. Not only was Marcus incredibly knowledgeable about the mortgage industry, but he took the time to thoroughly explain every step of the process, making sure I felt comfortable and informed throughout. He patiently responded to all my questions and concerns, ensuring I had a clear understanding of all the terms and options available to me. What impressed me the most about Marcus was his commitment to providing exceptional service. He was proactive in updating me on the progress of my application, keeping me informed every step of the way. Working with Marcus felt like having a true partner in the mortgage process, and his attention to detail and personalized approach made me feel valued as a customer. In addition to his professionalism, Marcus exhibited genuine care and empathy, which helped alleviate any stress I may have had during the mortgage approval process. He was always available to address any concerns promptly, and his positive attitude and friendly demeanor made the entire experience pleasant and enjoyable. I would highly recommend Marcus to anyone in search of a mortgage lender. His expertise, dedication, and superb customer service set him apart from the rest. Working with Marcus was an absolute pleasure, and I have no doubt that anyone else fortunate enough to work with him will have a fantastic experience too. Thank you, Marcus, for making the process seamless and stress-free. I will definitely be reaching out to you for any future mortgage needs. Thanks again, ZZ"

Jessica Warren
Jessica Warren

Jessica Warren
Rocket Mortgage
70 Reviews
Ron Smith

"I was contacted by Rocket Mortgage and started a conversation with Jessica. within a few minutes, I knew that Jessica was very knowledgeable and walked me through the required documents. This loan ...I was contacted by Rocket Mortgage and started a conversation with Jessica. within a few minutes, I knew that Jessica was very knowledgeable and walked me through the required documents. This loan started on a Saturday morning and by the afternoon with several calls with Jessica, my loan was in play. I was very impressed with Jessica's ability to walk me through some confusion on the documents by phone. I would recommend her for sure ."

Austin Alessandrini
Austin Alessandrini

Austin Alessandrini
Rocket Mortgage
69 Reviews
Erin Jackson

"Austin made this refinance super easy! With 3 young kids at home, and being a working mom, the ability to do everything online was remarkable. Austin was always on top of things to the point that I ...Austin made this refinance super easy! With 3 young kids at home, and being a working mom, the ability to do everything online was remarkable. Austin was always on top of things to the point that I asked him if he ever sleeps! He kept me up to date on text, email or a phone call and was always courteous of my time (or lack of). I would definitely recommend this process to anyone else looking to refinance a home. He was able to get us the same rate we have but knock off years from our mortgage and get rid of our PMI."

Maxwell Bednarek
Maxwell Bednarek

Maxwell Bednarek
Rocket Mortgage
69 Reviews
Antonio Cedó

"I am originally from the Commonwealth of Puerto Rico. I lived in the City of Wagner, South Dakota since 2015 until 2023. I work in Health Care. I own a home (and have the fixed mortgage that comes ...I am originally from the Commonwealth of Puerto Rico. I lived in the City of Wagner, South Dakota since 2015 until 2023. I work in Health Care. I own a home (and have the fixed mortgage that comes with it) back in Puerto Rico. Until 2023 it made sense financially to rent a home here in South Dakota. In 2023 the monthly payment to continue to rent a home in Wagner became unrealistically high. Is not that I could not pay it but it no longer made sence financially. That's when buying a second home here in South Dakota with a fixed mortgage made sence. I started to research how to get a mortgage to buy a home here in South Dakota. That research started with google from my mobile phone. Rocketmortgage.com was one of the first search results I got. I don't know any mortgage bankers here in South Dakota so I decided to give Rocketmorgage.com a try. Every day since 2015 I took my two labrador retrievers to a tennis court in Wagner, South Dakota so they could run freely and play. That was the setting where I contacted Rocketmortgage.com from a chat on their website. All from my mobile phone. Immediately a Senior Mortgage Banker from RocketMortgage.com reached out -> Maxwell Bednarek. Then he contacted my over the phone. In less than 10 minutes over the phone he pre-qualified me. He was very customer friendly and explained everything I needed to know to make the decision to go ahead and try to get a mortgage with Rocketmortgage.com. So we started the process and he was with me every step of the way. I never though that I actually could buy a home directly from the internet and using as a tool just my phone to make and receive phone calls and my email to receive and reply to messages ! Rocketmortgage.com is the future ! People like Max make you trust something as potentially not personal as the internet as a way to get a mortgage and buy a home which traditionally has been done by going to a regular bank and dealing in person with a Mortgage Banker. There is nothing wrong with that. That is how I got my mortgage in Puerto Rico for the home that I have there. However, my primary home which is here in South Dakota and is located in the city of Armour is the one that I purchased with the mortgage from Rocketmortgage.com and it is all thanks to Maxwell Bednarek. Thanks Max for your professionalism. You are part of the new group of Mortgage Bankers that will rule the mortgage business in the future all from the internet and Rocketmortgage.com is part of that future ! Thank you !"

Manny Bennett
Manny Bennett

Manny Bennett
Rocket Mortgage
69 Reviews
Nichelle Wallace

"Manny Bennet was excellent in responding and answering my questions. He had a lot of questions to answer and he did so without hesitation. Manny made our experience with buying a house through Rocket ...Manny Bennet was excellent in responding and answering my questions. He had a lot of questions to answer and he did so without hesitation. Manny made our experience with buying a house through Rocket Mortgage a joyous experience. The fact is he had to really help my wife get through the stress of going through all of this and she said he always made her feel like we were number one and would be in our new house in no time. The entire experience with Rocket Mortgage and Manny was more than amazing. I could not thank him and the entire team enough. We got through it thanks to them and now we are in our forever home. Thank you Manny for your understanding, determination of getting us approved and your knowledge of the entire process."